take my Asus k53e back to factory settings.

May 9, 2015 at 02:03:19
Specs: Windows 7
I have Trojans on my system which i cant get rid of so i was told to take it back to Factory settings but when i try it comes up as the factory settings has been deleted. When you buy an Asus laptop it does not come with a Disc anymore.Any advice please bearing in mind i have no knowledge on computers whatso ever.

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May 9, 2015 at 03:08:47
It seems that the hidden partition on the hard drive which contains the factory recovery data is no longer there.

laptop manufacturers do not supply recovery discs with the laptop. You are supposed to make your own set of discs whilst the laptop is in working order, using the backup discs creation utility in Windows, which on Acer laptops is called "eRecovery". Obviously it's too late to do that now.

Some laptop manufacturers (eg Toshiba & HP) will send you a set of recovery discs for a small charge, but unfortunately Acer does not provide that service any more.

If you still have the Windows 7 Product Key printed underneath your laptop, you can download a disc image of your Windows version from Microsoft here:

With that image file you can then create a Windows 7 installation DVD and use it to install a fresh copy of Windows 7 on your laptop.

You can use ImgBurn to create the DVD from the disc image file:

Boot your laptop from the DVD you've made and Windows Setup will start.

When you've got Windows installed and running, you then need to visit Acer's website to download and install all the Windows 7 drivers for your particular model.

If you are unable to connect the laptop to the internet to download drivers (eg because you need the network drivers from Acer), you can download them using another computer. Copy them to a pen drive, then plug the pen drive in to your laptop and install the drivers from the pen drive.

message edited by phil22

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May 9, 2015 at 04:49:28
Following on from phil22; ensure the ISO you download is an OEM version as the installation key you have will more than likely be an OEM version. A retail version will not key will not work with an OEM "key" and visa versa.

Also if there's anything you'd like to safeguard (personal files) then do so first. All (personal included) files will be deleted during the reset/restore.

And have you considered a possible alternative; a general clean out etc.? Likely you can recover a stable, clean working installation without the need to reset/restore.

Be aware there are pests various that can hide from scanners when windows is booted up. However Kaspersky will detect many nasties that manage to hide within a booted up windows system;

Download and burn to a dvd the Kaspersky Rescue Disk ISO; boot with that dvd. It will go online to update itself and then scan the system fully, and deal with anything it finds.. It will load into RAM only so the hard drive becomes merely a resource for the RAM installed Linux variant.




General clean out from "within" windows...

Download and run:





Junkware Removal Tool (JRT)


JRT will instal to the desktop from where you run it. It will open into asmall dos style window - follow the instruction therein. It will reboot the system as part of the process.

Retain any logs generated for possible future reference...

To save files etc. - BEFORE any reset/restore - either boot up as is, even safe mode; then simply copy to DVD and/or an external hard drive is nice(r) too. Or boot with a Linux variant and then locate copy them to DVD etc...

message edited by trvlr

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