Solved system recovery installation using recovery discs

February 12, 2013 at 14:29:17
Specs: Vista 64bit
I have been trying recover with new set of discs hp mailed. It can not complete windows installation. after the second disc pops out it does ask if i have supplemental disc. of course hp has been lying to me for past week about sending me one. After getting 3 sets in mail promising the disc would be inside today they told me they dont have the supplement disc anymore!!!??? Today they tell me I dont need to have it to complete the installation, but I still cant complete the installation. Please help me.

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February 12, 2013 at 15:15:45
✔ Best Answer

1. why didn't you create your own recovery disc set the day you purchased the computer?

2. why do you need to do a recovery in the 1st place? In other words, what is it that you don't know how to fix? You will lose everything - all your files & programs - so attempting a recovery should be the last resort after all other attempts to fix the problem have failed.

3. did you try running the recovery directly from the recovery partition? Tap the F11 key during startup?

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February 12, 2013 at 15:28:07
The HDD crashed. I had to purchase another one. I have already lost everything two weeks ago when problems started. HP claimed they did not carry it anymore. They tried to sell me another computer. I purchased it from amazon, had to order the recovery discs because my original discs were damaged. The issue I am having is after the second disc pops out it is asking for supplemental disc. At first I didn't think much of it but every time after installing some of the programs it said: The windows installation could not be installed. Re-install disc 1!! After three times, I called HP they claimed it is because supplemental disc is missing. They mailed me 3 times the recovery discs less the supplemental. Today I called HP I was told they no longer carry the disc. What do I do?

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February 12, 2013 at 15:34:59
What is wrong with the original disks? There are methods to repair minor scratches, if that is the problem. Also, sometimes copying the original disk to a hard drive and then burning a new one from there will work with dodgy disks.

My local movie rental place has a machine that polishes the disks.

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Related Solutions

February 12, 2013 at 15:41:26
The discs are destroyed. I can not finish installing OP to make any recovery discs.
Now, after 4 hours of trying once again to install the error msg is: the recovery attempt has failed. I only have the option to click on RETRY. I am frustrated for HP misleading me for a week, and I still have no computer. Should I press retry or is there any short cuts or any secret way to get this done?

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February 12, 2013 at 15:55:57
I have another question.. I got this new pop up msg that recovery failed and I should click on retry. According this info I must have pressed keys while recovering. I have a bios password on the computer, so every time computer restarts I have to enter the password. Could it be because of that?

On a notebook equipped with a wireless LAN device or Bluetooth module, the recovery process may not complete successfully, or may display the following error message, if the wireless button is turned OFF when a system recovery is performed.
The recovery attempt has failed. Please select one of the following buttons.


A recovery process can fail if it is interrupted by pressing the keys, or turning off the power before the recovery is complete. The recovery process will pause for several minutes when it finishes reinstalling the operating system. If any action is performed, or if the power is turned off, the recovery may fail. Do not press any computer keys and allow the process to unbundle and setup the original software programs. The recovery process is not complete until a prompt is displayed to log on to the computer.

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February 12, 2013 at 17:34:43
If you have a BIOS password installed then I suggest you boot into the BIOS (setup) screens and at least temporarily disable it.

BTW, If you can still boot to the CD drive without entering the BIOS password then it is useless because it can be circumvented. Instead use a hard drive password after you get running again.

I don't think WiFi would affect the restore. WiFi has to be configured after the fact.

The third disk would probably be any bundled apps including the HP crap.

If your wording above is correct the screen is ASKING if you have the third disk. Have you tried clicking on Enter or Escape at that time?

How old is the computer? If you know anyone with an HP with similar specs you could borrow their restore set and use it to restore your computer.

Alternatively, you could install Windows 7 or 8 64 bit. Your laptop should be able to run 8. See the link below for some pricing.


I see you asked in another post about the BIOS password.

Watch the screens at startup to learn how to enter the BIOS (setup) screens. May be F1 or F2.

Once there you move around with the arrow, up/dn, pg up/dn, esc and enter keys.

You enter the password to change it to nothing by removing it and when the line is blank hit enter. Be sure to save when exiting (F10).

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February 12, 2013 at 18:10:06
I don't deserve the "best answer", all I did was ask a few questions for clarification.

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February 12, 2013 at 20:45:57
As mentioned by OtheHill, just purchase an OEM over the counter copy of Windows 7 Home Premium for less than $90. and install that. Then you can download all of your drivers from HP's site and install them. Taking the BIOS password out may be helpful for now as well (also mentioned before). This will be a cleaner installation than the HP recovery set would have given you and has the benefit of being all in one DVD. If you have trouble again, I would consider testing your memory with Memtest (bootable CD) to make sure that a memory problem is not what is preventing you from completing the installation.

You have to be a little bit crazy to keep you from going insane.

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