System freeze booting game

September 15, 2018 at 00:41:29
Specs: Windows 10, Ryzen 1700
I've had this problem for a while where my PC freeze the moment (or few seconds after) I try start a game. There are no error messages when I boot back up except it sometimes boot to windows recovery screen. Reliability monitor show LivekernelEvent 141 errors. Sometimes the games works just fine.

I have refreshed windows, reinstalled GPU drivers (with and without DDU), run everything at stock, rebuilt system and been using afterburner to check temps which never reach above 90.

Ryzen 1700
Gigabyte B350 GA-AB350N Gaming WIFI
16GB Corsair RAM
MSI Armor 1070
Corsair SF450
2x SSD
1x HDD
Phanteks Evolv Shift
Latest version Windows 10

All help is appreciated as I have no clue what could be wrong.


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#1
September 15, 2018 at 03:33:27
A long shot that on occasion resolves these situations...

Power down fully and remove all power. If this was a laptop then you remove the battery too.

Remove all RAM sticks. Clean their edge connectors with a soft pencil style eraser. Wipe them clean afterwards with a sof lintless cloth (even a soft Kleenex).

Insert one stick firmly into its socket. Remove and re-insert again. Remove and re-inset a third time and leave it there. Power up and see if problem persists or not (presuming one stick is enuff for system to boot).

Repeat cleaning process and insertion routines as above for each RAM stick.

Also follow same cleaning routine for all plug in cards.

Why insert/re-insert routine? To clean the onboard socket contacts too.

Often edge connectors can be slightly oxidised and the above routine is one way to clean them. Also sometimes RAM and plugin cards may not be fully inserted...; this the above checks for that too.


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#2
September 15, 2018 at 06:35:35
"been using afterburner to check temps which never reach above 90"

90F or 90C? If it's 90C, it's way too hot & means you probably didn't install the heatsink correctly.


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#3
September 15, 2018 at 08:08:01
VIDEO_ENGINE_TIMEOUT_DETECTED suggests it's a problem with your video card. Make sure your drivers are Nvidia's current, and make sure your PSU can supply the power required to the card.

How To Ask Questions The Smart Way


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#4
September 15, 2018 at 08:36:09
Thanks for all the replies.

trvlr. I did as you asked but issue still persists.

Riider, That's below 90C on the GPU under load so when the crashes occur no temps are that high. CPU temps are lower.

Razor 2.3. I'm aware my PSU is on the limit for my system, how can I make sure it's enough? The fact that it sometimes work normally make me believe this isn't the issue. Although I might be wrong.


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#5
September 15, 2018 at 10:11:24
"I'm aware my PSU is on the limit for my system"

The 2 major power consumers in any system are the CPU & GPU, the rest of the components consume very little. The Ryzen 1700 is rated at 65W & the GTX 1070 is rated at 150W, so together they max out at about 215W with the majority coming from the +12V rail. That's approx 18A. Your PSU is 80 Plus Gold Certified with 37.5A on the +12V so I highly doubt the PSU is to blame. Johnny Guru gave it a 9.9 out of 10 with the only knock against it being the ribbon cables. Being that you have a SFF case, I doubt you could have done much better. Why did you go with SFF rather than full ATX?

"That's below 90C on the GPU under load so when the crashes occur no temps are that high. CPU temps are lower"

It's always helpful to post exact temp readings. Nvidia specs the max temp at 94C so if you're GPU is getting close to 90C, it could be a problem. If it's not THE problem, it could be a problem in the future. Did you remove the stock heatsink & convert to water cooling?

https://www.geforce.com/hardware/de...

Make sure the GPU is fully seated. Snap it in & out a few times to be sure. Make sure the PCIE plug is fully seated as well. Make sure you're running the latest Nvidia driver. Version 399.24 was just released a few days ago. Uninstall the old driver 1st, reboot, then run a cleaner. Clean the registry as well. Reboot again before installing the new driver.

CCleaner-Slim
Revo Uninstaller
GeForce Game Ready Driver v.399.24


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#6
September 16, 2018 at 03:19:11
"Why did you go with SFF rather than full ATX?"
I chose the smaller case because my big tower was taking up to much space.

"Did you remove the stock heatsink & convert to water cooling?"
Neither, both gpu and cpu are as I got them. I ran unigine's heaven benchmark and it ran for about 7 minutes before computer crashed. GPU temps at 75C and CPU 55C.

I made sure the GPU was fully seated and followed your instructions on reinstalling and the drivers but unfortunately it did not help.

I appreciate your help.


Update: I tore down the system again and connected the GPU straight to the motherboard (the GPU sit behind the motherboard with a PCI-E extension cable connecting them in this case) and it worked fine for the short time I tested it. I'll buy a new extension cable tomorrow and see if that does the trick.

message edited by Marksix


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#7
September 16, 2018 at 21:25:07
The extension cable changes things. If your replacement doesn't work, get one with shielding.

For reference, to check the video card's PSU feed, you backprobe the plug with a voltmeter while working the 3D card. Reference any PCIe power plug pinout to determine which wires are the 12V rails, and valid tolerance is ± 5%.

I generally don't worry about video card temperatures for PCs. The cards come with factory installed active cooling, so the possibility of an incorrectly installed heat sink is slim.

How To Ask Questions The Smart Way


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#8
September 17, 2018 at 09:55:21
So it's harder to get a extension than I thought ($45 and 20-30days shipping) so I did a bit of digging around and found a workaround where setting the PCIE configuration to gen 2 instead of Auto/ gen 3 sorts the issue.

I've contacted Phanteks support but I expect it to take a while so while waiting for the replacement I will leave the PCIE setting at Gen 2 as it seems to work just as well.

Thanks to all of you trying to help me.


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