system does not read cds or burns ?.it has device at end

May 22, 2012 at 18:07:40
Specs: Windows 7
what can i do to enable my dvd rw, if it s not reading, and it has device at the end of it in properties?..i have a compaq nc 6400 not book hp. i recently upgraded to win 7 ultimate from xp home edd.. it shows all the correct drivers, it also shows disabled , i dont know where to go to enable it?..shows its vertual?..can you help me to repair it or give an idea why this happend?..thank you

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#1
May 22, 2012 at 19:24:38
"what can i do to enable my dvd rw, if it s not reading, and it has device at the end of it in properties?.. "

You need to explain what you mean when you make that statement so that it makes sense.

"..shows its vertual?.."

Do you mean virtual ? A virtual DVD drive ?

- Some burning software makes a virtual optical drive. It's used only for a feature of the software.

E.g.

It's created in more recent Nero versions that use a module called Imagedrive.

See response 2 here:
http://www.computing.net/answers/ha...

- If you have a Hitachi LifeStudio external hard drive plugged into the computer, it makes a virtual optical drive - unplug it when the computer is NOT running, then look in Windows to see if the virtual optical drive is no longer there.

Some other external drives that have software on them when it's brand new may do the same thing.
.............

" i recently upgraded to win 7 ultimate from xp home edd.. it shows all the correct drivers, it also shows disabled , i dont know where to go to enable it?"

Obviously you were able to use at least one optical drive to install Windows 7 from it's DVD.

Windows 7 probably does not have all the drivers built into it that your computer needs.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.
.....

There are many specific models in the Compaq nc6400 series

Go here:
http://partsurfer.hp.com/search.aspx
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.
....

There are no Windows 7 drivers available for any Compaq nc6400.

It came with Windows 2000, Windows XP Home or Pro, or Vista 32 bit or 64 bit.

There may be some drivers for Vista that are the same as for Windows 7, or Windows 7 may have more drivers built into it than Windows Vista has.

See this web page for info about, and searching for, Windows 7 drivers for your computer:

HP & Windows® 7
http://www.hp.com/united-states/win...
..........

HP Compaq nc6400 Base Model Notebook PC
HP Compaq nc6400 Notebook PC
(With Windows 2000, or Windows XP Home or Pro, or Vista 32 bit or 64 bit.)

http://h20000.www2.hp.com/bizsuppor...

HP Compaq nc6400 Business Notebook PC- Models
(With XP Pro only)
http://h10010.www1.hp.com/wwpc/ca/e...


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#2
May 22, 2012 at 23:35:42
oh ok ...i think i have a bigger problem?..i finally enabled the dvd, but now im showing in my computer, two hard drives (1) is b:/ with 71.6 mb free from 99.9 mb c:/ shows ntfs?, and i try to open it and it says denied dont have permission?...is there some kind of virus that i dont know about.?..all my temp files are: tmp00000bd3 im confused this has never happened before?..is there a way or a program to counter these measures? im at a loss im still a novice thank you.

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#3
May 23, 2012 at 00:09:26
Your descriptions are terrible.

You need to do a lot better job of describing what your problems are.


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#4
May 23, 2012 at 01:36:14
im sorry, its my first lab top ?....i installed windows 7 ultimat a few days ago, and it was working fine. and yesturday i tried to burn a cd and it wasn't reading the cd. it plays music, videos . and this morning when i logged in i tried to down load a tune up utility but it was down loading incomplete? things started getting worse from this moment on!..next i opened my computer in programs and i couldn't open the c:/ drive where the gigabytes count should be it said ntfs only?..above c:/ a new hard drive with the letter b:/ with 71.6 mega bytes free from 99.9 mega bytes just popped up out of no where ?..and from there the screen started blurring and fadeding out of nowhere? and it does not let me open files it tells me denied dont have permission ?..i cant even open the programs from desk top?..and i have no idea what is causing this?..do you think i have to unistall win 7 and reinstall it ?...im lost !..can you help me ? and thank you for answering me. hope you understand me now?

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#5
May 23, 2012 at 19:27:48
"yesturday i tried to burn a cd and it wasn't reading the cd. "

Wasn't reading what CD ?

What program were you using if any ?

Windows itself can't read a blank "burnable" CD or DVD.

Windows 7 has a built in burning program but you must use it a specific way. It's different from the siimple CD only burning program that's built into XP. Info about that is in Help and Support in Windows.

"...this morning when i logged in i tried to down load a tune up utility but it was down loading incomplete?..."

Which "tune up utility" ?

Did you get an error message ?

- Or - Did you search on the web for a tune up program and clicking on the link for that "hit" resulting in something happening that you didn't expect ?

- Or did clicking on the "hit" work okay but you had a problem after you clicked on the link to download it ?

"next i opened my computer in programs and i couldn't open the c:/ drive"

There is no Computer listed in All Programs in Windows 7, but there is the rough equivalent of My Computer in Windows 7 - Computer, which you access by clicking on the Windows 7 icon bottom left of the desktop screen and selecting it from the menu, which is similar to the Start menu in XP.

"....couldn't open the c:/ drive"

Did you get an error message ?

Is that when you got the access denied error message ?

"....where the gigabytes count should be it said ntfs only?

Huh ? Was that in Computer ?

"above c:/ a new hard drive with the letter b:/ with 71.6 mega bytes free from 99.9 mega bytes just popped up out of no where ?."

Windows does NOT normally assign the B drive letter to anything except a second floppy drive, and that's way too much capacity to be a floppy drive.

Is 99.9 mb about the size the C partition was previously ?

Have you tried accessing that B drive ?

"...and from there the screen started blurring and fadeding out of nowhere?.."

You haven't provided the specific model of your nc6400 (see respomse 1). It could be as old as 12 years old. It can't be any newer than about 5 years old.

Video problems on laptops are COMMON, especially when the laptop has been used a long time, and are almost always caused by hardware problems, not software problems.
The video will probably be fine all the time when you connect an external monitor to the laptop.


"it does not let me open files it tells me denied dont have permission ?"

Which files ? Some files or all files ? The files on the C drive ? The ones on the B drive ?

That's definitely not normal if it's all files.

"i cant even open the programs from desk top?."

That's definitely not normal.

"do you think i have to unistall win 7 and reinstall it ?

That would solve your problem, but that's up to you.

You don't learn how to solve problems by installing Windows from scratch every time you can't figure out a problem. There is almost always some way of solving your problems that doesn't require doing that.

You will lose everything that you have personally added to the partition Windows 7 itself was installed on, unless you copy the personal data you don't want to lose to elsewhere BEFORE you install Windows again.
When Windows won't work properly, you can boot the computer from something such as the Ultimate Boot CD that you have made on another computer that can read all the files on the hard drive in order to be able to copy the personal data you don't want to lose.

If you haven't added much of your own personal data yet, then that may not concern you - go ahead and install Windows & from scratch.

You don't need to un-install Windows.
When you use the Windows DVD you cam delete the existing partition(s) and start over again.
........

You need to provide enough info such that someone else who's knowledgeable can understand it. If you use non-standard terms or ways of referring to things, that doesn't necessarily help us determine what your problem is at all, if we don't know what you're referring to.
It often helps if you tell us the all the details you can come up with that led to you having your problem(s), what program you were in when things happened, what you've tried, what you haven't tried. etc., etc. .

It's also important for you to respond to things we've said.
You provided absolutely no feedback to what I said in response 1. That pxxxxs me off.
There's info in that about what you MUST do after Windows Setup has finished.

You can Edit any of your own posts on this web site for a limited time by clicking on Edit this message at the bottom of your own posts.

From your non-standard info so far, it sounds like you now have MALWARE on the computer that you got either when you clicked on the "hit" for the "tune up utility", or when you clicked on the link for downloading the "tune up utility".

Most malware these days it NOT a virus - it's something else - a root kit, a trojan, a worm, etc., or a combination of things.

If you didn't have any anti-malware software installed yet, that was foolish.
Windows 7 has only Microsoft's Windows Defender anti-spyware software built into it.

However, no one anti-malware program can protect you against all malware anymore.

The malware can probably be removed one way or another, but if you haven't added much of your own personal data yet, it may take less time in total to install Windows 7 from scratch again rather than try to fix the malware problem.
.........

Windows 7 probably does not have all the drivers for devices on the nc6400 built into it.
You must load the main chipset drivers for the mboard in order for Windows to have all the proper information about the mboard.
The USB 2.0 support will not be installed in Windows until AFTER those have been installed.
See response 1.


Is Windows 7 Ultimate 32 bit or 64 bit ?

There's no advantage to running the 64 bit version of it on a nc6400 because you CANNOT install any more than 2 gb of ram (one 1 gb module in each of 2 ram slots) .

Minimum requirements...

"If you want to run Windows 7 on your PC, here's what it takes:


•1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor

•1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) "


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