Solved Sudden Horizontal lines on MacBook Pro

May 26, 2020 at 06:56:06
Specs: iOS Catalina, Intel Core i7 / 8GB
Dear all,

I would very much appreciate if you could help me fix my MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports).

Model: A1706.

Just yesterday I noticed the horizontal lines across the screen. This was resolved when the screen was at 40 degrees. Today, that's not the case but the lines do appear when the angle is more acute. I'm thinking that this is a hardware issue, and have read that perhaps this is due to a loose connection.

Video of the issue:

Is this something that I can fix myself? Alternatively could you advise on my next steps? I'm based in London, UK. I don't think it's fair that Apple want to charge near enough £300. I had a screen issue just over a year ago which was due to a manufacturing fault so it was replaced/repaired by Apple for free, but now I have another issue so soon after.

The laptop itself hasn't been dropped or handled badly, so I am unsure what brought this on.

Could it be a 'Flexgate' Display Issue? My model is one of the models mentioned.

Thank you in advance.

message edited by Cyrus1

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May 26, 2020 at 07:33:12
Consumer law in the UK has a 6yr warranty on all electronics (5yrs in the EEC). Provided the item has not been mishandled/abuse that is the rule. Even if the posted warranty is say 3yrs... you have the extended one - i.e. 6yrs total.

Apple when pressed will consider it (they do know about it but often like to keep shush about it...)

This has been so for quite a long time now; and came about after it was noted that a lot of kit (domestic appliances, tv/audio, computers/phones) seemed to die just out of warrant y... After alot of pressure (and I think Which in the UK was involved here) that 6 /5yr warranty was passed into UK/EE law.

Check with Which and also have a serious chat with Apple...?

Apple can/will refuse it if clear evidence of mistreatment of the device in question; which seems reasonable to me. I had an iPad replaced (with a new one) when it was at least a year out of standard Apple warranty; and an iPhone repaired (free) when that too had just passed out warranty period... Later the iPhone went duff again (there was a repeat problem with touch screen as I recall) and this time they offered me a deal to replace the phone for a notional sum - which I accepted. I still have that replacement three or more years on.

John Lewis have also honoured that 6yr warranty when pressed (a failed fridge/freezer which developed a compressor fault a year passed its 3yr warranty date...

Do a little digging on line and at Which to see what are your current rights ?

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May 26, 2020 at 13:46:40
✔ Best Answer
Managed to view your image - wasn't able to earlier.

That looks like either a loose/less secure/intermittent - even dirty connection.

I'm not sure if that model MacBook is as user friendly when it comes to accessing internal connections; certainly where the display ribbon connections are located. Earlier models were reasonably friendly in that regard.

And I found this "interesting discussion" - which appears to confirm that Apple knew (know?) there are issues with this model and its display screen and connections...

It is discussing other issues than your; but the comments etc. are worth reading nonethless; may give you some leverage even with Apple since the current screen was replaced just over a year ago I>n my book to have it fail again (if it has) is not acceptable. But as I say it may simply be a problem with the connectors at one end or t'other; or even the ribbon cable itself.

But £300 seems excessive!

Certainly lean on Apple quoting UK/EEC consumer rights law; and even get Which involved too? If you're a member of Which they have legal team who can/may sometimes come in on your side... If you're not a member of Which perhaps start a membership to get that legal support; and then stay with Which for a while - or longer; or after a couple of months cancel out?

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May 27, 2020 at 07:19:21
Thank you very much for such detailed replies - much appreciated!
I am going to look into all of your recommendations and see what comes of it; I will keep you posted.

Thanks again.

message edited by Cyrus1

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Related Solutions

June 13, 2020 at 16:50:19
trvlr, thank you very much for your detailed help. I am glad to tell you that Apple accepted the repair through consumer rights law. I had to ship it to Pegatron in the Czech Republic, and their turnaround was less than a week. The repair itself was done in a day. They have replaced the whole screen, not just the ribbon cable as expected.

I couldn't have done it without your help. Thanks again!

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June 14, 2020 at 01:57:59
That is good news - well dun you for sticking with it.

And well dun (done) Apple for abiding by the rules.

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June 15, 2020 at 07:53:15
Well duns all around!

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