Stop volume automaximsing ?

April 22, 2018 at 03:13:02
Specs: Windows 10, 4Gb
My Dell Inspiron Model 1545/PP41L laptop came with Win7 Home Premium - the volume control used to automaximise. When the O/S got upgraded to Win10 Pro v1709, other things came right, but the volume still automaximises. It is out of warranty so Dell will not offer any free advice. Device Manager says that the audio driver is optimal. How can I gain control over the volume ?

Basty


See More: Stop volume automaximsing ?

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#1
April 22, 2018 at 04:36:33
Where are you adjusting it from?

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#2
April 22, 2018 at 04:47:36
Some 4 volume sliders are available; the reaction is the same to them all. If I manage to move the slider to zero, it either stays then, and is back at 100% after a reboot, or it slowly creeps up to 100% while I am watching it.
There is a slider when the systray icon is left-clicked; also when it is right-clicked and then 'Open volume meter' is clicked; and a slider bar appears and disappears randomly (?) at the top right of the desktop; there is also a slider in the Levels tab of the Properties of an audio device in the Playback tab of Sound in Control Panel.

Basty


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#3
April 22, 2018 at 04:50:15
Open Control Panel & click on Sound.
Try 3. > Click the Levels tab.
https://oxen.tech/blog/using-sounds...

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Related Solutions

#4
April 22, 2018 at 05:02:19
I mentioned that 'location' in Control Panel. It automaximises, but if the slider stays at 0, then it is back at 100% after a reboot

Basty


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#5
April 22, 2018 at 05:10:30
"I mentioned that 'location' in Control Panel"
Yep, I noticed that.
I was preparing my 2nd post, whilst you were posting, so we crossed.

Blowed if I know what is going on, maybe there something in my link that helps.


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#6
April 22, 2018 at 05:17:02

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#7
April 22, 2018 at 05:17:02
No, I looked at your link - it does NOT help.

At the bottom of 4 other links there is :
' How do I get the volume on my pc to stop going to 0?'
That is the OPPOSITE of my problem.

Basty


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#8
April 22, 2018 at 05:29:17

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#9
April 22, 2018 at 05:29:31
Interesting links, but they do not address my issue.

Basty


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#10
April 22, 2018 at 05:35:59

"Device Manager says that the audio driver is optimal"
Lets get a second opinion, don't install anything, just upload screenshots of all it finds.

SlimDrivers
http://www.softpedia.com/get/System...
http://i.imgur.com/iXZx7kX.gif
https://i.imgur.com/HOZCdpJ.gif
https://i.imgur.com/MgxvPFH.gif
https://i.imgur.com/pN6WgJH.gif

File Convoy
http://www.fileconvoy.com/index.php ( no time delays/Captcha-I'm not a Robot/account/registration needed )


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#11
April 22, 2018 at 05:38:13
'upload screenshots of all it finds.' I'm not clear as to what you are asking me to do before uploading.

Basty


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#12
April 22, 2018 at 05:41:51
Once you have run SlimDrivers, you will have a list of outdated drivers.

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#13
April 22, 2018 at 05:49:04
I apologize - after opening the links it all became clear.

Basty

Trying to run SlimDriversSetUpWizard triggers 'Internal Application error' and that is where progress stops

message edited by Sebastian42


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#14
April 22, 2018 at 05:56:11
Upload SS ( screenshots ) of what you clicked on, to download the file.

message edited by Johnw


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#15
April 22, 2018 at 06:02:54

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#16
April 22, 2018 at 06:15:52
I did my own research and Google told me the trouble with 'internal application error' is due to Java. So I checked and found no Java listing in Control Panel. Downloading a latest version was going to take the better part of an hour, so I installed a v8 update 168 for 32bit that I already had. That allowed SlimDriver to install even though my system is 64bit. Now Slimdriver did downloads...

Basty

message edited by Sebastian42


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#17
April 22, 2018 at 06:21:08
Ok, just waiting for the SS ( screenshots )

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#18
April 22, 2018 at 06:22:36
I could not identify anything related to AUDIO in the list presented by SlimDriver after scanning for outdated drivers.

Basty


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#19
April 22, 2018 at 06:23:56
Ok, bedtime for me.

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#20
April 22, 2018 at 06:25:28
I may get a clue from these logs.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using one of these. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php


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#21
April 22, 2018 at 06:41:36
SlimDrivers contains Adware & the fact that it needs Java to work should throw up another red flag. Java is a known security risk. If you need drivers, go to the manufacturer's website & get them.

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#22
April 22, 2018 at 06:56:37
I did not follow the instructions strictly and so (?) the FRST.txt did NOT appear on the desktop, and Cortana could not find it. So did the scan again.

Java may well be a risk - BUT the PC lacked Java, so it could not have CAUSED the audio problem.

Basty


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#23
April 22, 2018 at 06:59:47
"SlimDrivers contains Adware"
The adware doesn't get installed, if my screenshot is followed.
Adware is now in most Free programs & some paid, it is up to the User to be vigilant.

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#24
April 22, 2018 at 07:02:13
"So did the scan again"
Shall I wait for the logs?

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#25
April 22, 2018 at 07:03:40
I have loaded the two files into fileconvoy, but it required your email address.

I do not understand the relevance of "No time delays/Captcha-I'm not a Robot/account/registration needed."

Basty


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#26
April 22, 2018 at 07:06:55
"but it required your email address"
It doesn't require anything, that's why I could upload my copy of SlimDrivers in my post 15.

message edited by Johnw


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#27
April 22, 2018 at 07:09:24
Fileconvoy shows 'invalid receiver list' - presumably for the lack of a receiver to send it to.

Basty


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#28
April 22, 2018 at 07:23:26
You are not doing it the right way.

http://www.fileconvoy.com/dfl.php?i...


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#29
April 22, 2018 at 07:24:29
My error -I had chosen the email notification option; having unticked that I was able to upload the files.

Basty


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#30
April 22, 2018 at 07:30:31
I now need the link.
https://i.imgur.com/6N1gfOj.gif

message edited by Johnw


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#31
April 22, 2018 at 09:06:26
"the PC lacked Java, so it could not have CAUSED the audio problem"

My comment wasn't in reference to the audio problem, but if you installed Java to get SlimDrivers to work, you have installed a potential security risk. I suggest you get rid of Java AND SlimDrivers ASAP.


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#32
April 22, 2018 at 16:32:07
"but if you installed Java to get SlimDrivers to work"
I have installed SlimDrivers on every comp I have repaired, never had to install Java.
The OP has something else going on, which I am in the process of tracking down.

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#33
April 22, 2018 at 17:49:18
Referring to the link in message #3 from John:

Is there any "Enhancement" tab on the "Sounds property" panel?
If so, does it show the feature that is bugging you?


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#34
April 22, 2018 at 18:24:19
There is such a tab - none of its contents are ticked.
It does NOT show the feature of automaximising volume.

Basty


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#35
April 22, 2018 at 19:11:26
One reason why I want to be able to mute the speaker is that when the laptop boots, I can hear (an irritating) alarm for about a minute.
I hope there is a clue in that for you.

Basty


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#36
April 22, 2018 at 19:25:35
I have newly discovered that automaximising is not confined to volume - when I scroll, the moving block in the scroll bar just keeps moving of its own accord - so there IS something suspicious about the O/S. Maybe I should scan it with malwarebytes ?

Basty


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#37
April 22, 2018 at 21:22:58
"Maybe I should scan it with malwarebytes ? "
Could not hurt and may help.
Also ADWCleaner
The copy/paste the logs here in a reply.

You have to be a little bit crazy to keep you from going insane.


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#38
April 22, 2018 at 22:54:12
Too late for the Mbam log - it found 325 objectionables, but the scan did NOT result in the improvement I am looking for. ADWCleaner still to be downloaded.

Basty


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#39
April 23, 2018 at 15:50:29
There were two ADWCleaner logs - I saved one and lost the other. I sent the saved one by FileConvoy.

I have had no reaction from you to the Farbar log - did you get it ?

Basty


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#40
April 23, 2018 at 15:58:14
"I have had no reaction from you to the Farbar log - did you get it ?"
You have to give me the links.
Look at my posts 15, 28 & 30, for you to receive anything from me, I had to give you a link.

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#41
April 23, 2018 at 17:37:36
Well I did not give you those links, so I think that is water under the bridge. Is there any point in doing Farbar and ADWCleaner again and sending the results to you correctly ?

Basty


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#42
April 23, 2018 at 17:43:48
"Is there any point in doing Farbar"
Yes, one step at a time. If you can't figure out how to use File Convoy, upload them to a site of your choosing.

Run Farbar again.

If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif


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#43
April 23, 2018 at 18:50:22
I still had the result from the first scan - the link is : http://www.fileconvoy.com/dfl.php?i...

Basty


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#44
April 23, 2018 at 18:57:53
Perfect, got to go out soon, back in about 6hrs.

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#45
April 23, 2018 at 19:08:32
In the meantime, upload these logs please.

You also can find the logfile at C:\AdwCleaner [C1 or later].txt as well. I need the log that says Clean
http://i.imgur.com/r3PoAEG.gif

http://fs5.directupload.net/images/...
After clicking on > View Report & then > Export. Click 'Text File'

"Mbam log - it found 325 objectionables"
This is the log I need.

message edited by Johnw


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#46
April 23, 2018 at 20:54:08
http://www.fileconvoy.com/dfl.php?i... for the Mbam scan report

Basty


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#47
April 23, 2018 at 20:58:47
Adware scan results are at http://www.fileconvoy.com/dfl.php?i...

Basty


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#48
April 23, 2018 at 21:01:53
The BIOS is A13 whereas the latest is A14 - I can not update that because it claims that the battery is less than 10% charged - and leaving it on charge is NOT improving that figure. Did I tell you that when it boots, alarm bells ring for a while... one reason for wanting to reduce the volume from maximum.

Basty


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#49
April 23, 2018 at 22:08:54
Going out again soon.

Copy & Paste the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
Task: {B6F10436-44CF-4DA3-A8BF-EA2A20B421C0} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
Shortcut: C:\Users\Laptopeer\Desktop\Win Shortcuts\MSConfig;StartUp.lnk -> C:\Data\Batch Files\MSConfig.bat (No File)
Shortcut: C:\Users\Laptopeer\Desktop\Win Shortcuts\WZC.lnk -> C:\Users\Laptopeer\Documents\Utilities\Batch Files\WZC.BAT (No File)
SearchScopes: HKU\S-1-5-21-3811547187-2501090120-771173952-1001 -> {0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9} URL = hxxp://www.my-online-search.com/?q={searchTerms}&babsrc=SP_ofln&mntrId=E4B4701A04CF5924&cat=delta&dlb=0&affID=122471
2018-04-15 20:43 - 2018-04-15 20:43 - 000000000 ____D C:\Users\Laptopeer\AppData\Roaming\Babylon
2018-04-15 20:43 - 2018-04-15 20:43 - 000000000 ____D C:\Users\Laptopeer\AppData\Local\Babylon
2018-04-15 20:43 - 2018-04-15 20:43 - 000000000 ____D C:\ProgramData\Babylon

Open FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
Refer these SS if needed.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...


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#50
April 23, 2018 at 23:43:44
Thank you - I'm in awe

http://www.fileconvoy.com/dfl.php?i...

Does SS stand for screenshot ? - I used to think it was spreadsheet

Basty


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#51
April 23, 2018 at 23:50:21
"Does SS stand for screenshot ?"
In my case yes, refer my post 14.

"Did I tell you that when it boots, alarm bells ring for a while"

Now to deal with the battery alarm.

Step 1: Customize Low Battery Alarm Sound in Windows 10 & then test.
https://www.isunshare.com/windows-1...

Step 2: If still noisy.

1: Locate the Dell Audio icon in the Windows System Tray or Control Panel.
2: Click/Tap the Dell Audio icon to open the utility.
3: On the Main Tab, under the Volume category, select the option to mute microphone array & test.
4: If needed, select the option to mute Speakers / Headphones & test.

Step 3: if still noisy.

How to disable Dell battery warning at system startup
https://metinsaylan.com/2426/how-to...


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#52
April 24, 2018 at 00:25:50
None of the methods above seem applicable.
Step 1. Simply failed.
Step 2. There is no Dell audio icon - through the 'standard' icon I can reach a slider bar 4 ways; either the muting does not survive a reboot, or it is immediately reversed back to 100%
Step 3. Mehod 1. Dell System Manager Service does not exist
Method 2. Neither of the following keys exist in the registry
HKEY_CURRENT_USERSoftwareDellDellControlPointPWRDisableBattPopUp_Primary_Caution
HKEY_CURRENT_USERSoftwareDellDellControlPointPWRDisableBattPopUp_Primary_Replace
Searching the Registry for 'Primary Caution' and 'Primary Replace' yield null results.

Basty


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#53
April 24, 2018 at 02:09:07
Obviously, I got those possible fixes by googling, maybe you can find a fix that works.

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#54
April 24, 2018 at 02:28:21
I have googled much, and come up with less promising material than you

Basty


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#55
April 24, 2018 at 18:01:12
All I can think of now, is to wait for the next major upgrade, which is due soon.
Looks like it will be called Redstone 4 Version 1803.
Maybe that will let you do what you want.

I would still like to see an SS of Device Manager, no need to expand the devices.

message edited by Johnw


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#56
April 24, 2018 at 18:34:39
http://www.fileconvoy.com/dfl.php?i...

Basty


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#57
April 24, 2018 at 18:44:14
Perfect, not a single glitch, Oh well.

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#58
April 24, 2018 at 18:56:59
Getting back to your logs, I see you installed SlimCleaner, even though I advised you not to.
http://i.imgur.com/iXZx7kX.gif

No problem now, because Malwarebytes & Adwcleaner removed all the Ads etc.

If you want to remove SlimCleaner, use this.
Geek Uninstaller
http://www.softpedia.com/get/Tweak/...
http://www.freewarefiles.com/GeekUn...
http://www.freewarefiles.com/screen...
http://www.geekuninstaller.com/
Just Double click on the program you want to uninstall. If it opens a web page, close it & then wait for it to present the 2nd step.

Let me know what you do please.


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#59
April 24, 2018 at 19:06:30
Yes, I accidentally did not unselect SlimCleaner - certainly did not MEAN to install it.
Will do as you suggest when I come back - will be away for the rest of the day

Basty


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#60
April 24, 2018 at 19:10:05
"will be away for the rest of the day"
Ok, I'll be in & out as well.

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#61
April 24, 2018 at 20:33:10
Make sure you have the latest BIOS, version A14.

Go to Device Manager, click the arrow next to Sound, right click on the audio device & click Properties. Click the driver tab & note the driver currently installed. Then go back to the audio device, right click again, click uninstall & check to remove driver. After doing so, reboot & then check Device Manager again to see what driver auto-installs.

Also, see this: https://answers.microsoft.com/en-us...


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#62
April 25, 2018 at 07:22:34
That BIOS update will not install because it says the battery has less than 10% charge. I'm investigating how to get around that blockage.

Basty


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#63
April 25, 2018 at 16:44:25
You should never update a laptop BIOS unless the battery is at least 80% and it is plugged in.
You should only update your BIOS if there is a specific problem that the newer BIOS is intended to deal with.
A failed BIOS update will leave you with a useless motherboard and therefore a useless laptop.

You have to be a little bit crazy to keep you from going insane.


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#64
April 25, 2018 at 18:20:08
Scroll down to the writehdrfile fix in this link. Keep in mind Fingers advice.
https://superuser.com/questions/879...

Other possibles.
https://www.techwalla.com/articles/...
https://itstillworks.com/how-to-fla...

If it all goes pear shape.
https://www.linkedin.com/pulse/solv...

message edited by Johnw


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#65
April 26, 2018 at 07:27:25
The BIOS update has been achieved. One booting was without alarms. But the last boot was as noisy as before. The volume level still automaximises. Did you hope for improvement from installing Windows v1803 ?

Basty

message edited by Sebastian42


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#66
April 26, 2018 at 08:33:45
I ran Uninstall Tool v3.5.5 - it did not list SlimCleaner as installed, so if SlimCleaner was hiding - it STILL is.

Basty


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#67
April 26, 2018 at 16:51:19
"Did you hope for improvement from installing Windows v1803 ?"
Who knows, we are clutching at straws, maybe it will reveal a setting that you could not use before.
In other words, you need to try everything you have already tried again, including the bios.

"so if SlimCleaner was hiding - it STILL is"
It's not hiding, it's in the old logs you sent me, maybe you have deleted them since.

Download the latest version of Farbar onto your Desktop.

Copy & Paste the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
SlimCleaner Plus (HKLM\...\{19DD6E85-0309-42D8-8AF3-7CFB50AB4F20}) (Version: 2.7.0 - Slimware Utilities Holdings, Inc.) Hidden
SlimCleaner Plus (HKLM\...\SlimCleaner Plus) (Version: 2.7.0 - Slimware Utilities Holdings, Inc.)
HKLM-x32\...\RunOnce: [SlimCleaner Plus] => cmd /c "start "" "C:\Program Files\SlimCleaner Plus\SlimCleanerPlus.exe" /delay=5 /mode=toaster "
2018-04-22 23:32 - 2018-04-22 23:32 - 000000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SlimCleaner Plus

Open FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
Refer these SS if needed.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...


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#68
April 26, 2018 at 20:26:55
I have bad news about v1803 - I 'created the media tool' to do the upgrade, but after a very long time of processing ON A TEST HDD CLONE, it eventually said that it could not finish installing; and after that the HDD did not boot at all.
Working on the latest Farbar.

Basty


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#69
April 26, 2018 at 20:36:14
"I have bad news about v1803"
It has not been released yet, just wait until automatic updates downloads it for you.

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#70
April 26, 2018 at 21:33:45
http://www.fileconvoy.com/dfl.php?i...

This is the result from the second attempt, because I could not find a text-file with today's time stamp from the first attempt today.

Basty


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#71
April 26, 2018 at 21:38:56
That log says no SlimCleaner entries remain, so at some point they have been removed.

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#72
April 26, 2018 at 21:41:48
'just wait until automatic updates downloads it for you' - I used the Media Tool successfully for v1709 on a few PCs, and prefer to do it that way rather than a lengthy download on each 'new' PC. SO hope to get a viable Media Tool for v1803 as well.

Basty


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#73
April 26, 2018 at 21:47:49
"SO hope to get a viable Media Tool for v1803 as well"
You will eventually.

message edited by Johnw


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#74
April 26, 2018 at 21:59:36
I had NO trouble creating that tool this week, - but it keeps failing to 'complete the installation' - short of waiting for an auto-update, how will I know when the time is ripe for a new download ?

Basty


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#75
April 26, 2018 at 22:03:34
"how will I know when the time is ripe for a new download ?"
Google & read daily this link.
http://win.softpedia.com/index1.fre...

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#76
April 30, 2018 at 08:35:07
The F8 & F9 keys on the laptop are for sound control; having pressed the F9 during the bootup-alarm, the noise stopped; when I muted the speaker it, stayed muted after a reboot.
Thanks for your intensive attempts to help.

Basty


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#77
April 30, 2018 at 16:28:34
Nice work Sebastian42, thanks for the feedback.

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