Sound not working on laptop

Dell / INSPIRON 6400
September 28, 2009 at 10:11:47
Specs: Windows XP Home Edition Service Pack 2
Just recently i re-booted my laptop as it had become really slow and had quite a few problems. Anyway since re-booting my laptop is, indeed, faster but now has even more problems. For one i don't have any sound except for system warning sounds. I'm unable to turn the sound up or down on the front of my laptop and when i go to Volume Control in the Start menu it tells me that

"There are no active mixer devices available. To install mixer devices, go to Control Panel, Click Printers and Other Hardware, and then click Add Hardware.

This program will now close."

I have done just this and as far as i can make out i am missing drivers for the following:

Video Controller,
Video Controller (VGA),
Ethernet Controller,
Base System Device,
Base System Device,
Base System Device,
Audio Device on High Definition Audio Bus.

I know how to use a computer but unfortunately things such as drivers elude me and i'm not sure how to fix this problem. I am also unable to re-install my DellMedia Direct3. Everytime i click to install it it states the following:

"D:\

The application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

I'm not sure if this is connected with the problems i'm having with sounds and drivers. Could anyone help me with the problems i'm having?

Do i need to re-boot again? I'm not sure if i should have installed my drivers in certain order as i'm not entirely sure how i installed the drivers in the first place. I assume i installed them through the Drivers and Utilities CD.

Can anyone help me with these problems? I'm conpletely lost!!!

Thanks!


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#1
September 28, 2009 at 11:20:48
Someone must have installed Windows from scratch without installing the drivers the system needs.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

Your Dell model may have come with an XP Home SP2 re-installation CD - it's a slightly modified regular OEM XP CD, and can be used the same way asone on your model. It may have also have come with (a) CD(s) or (a) DVD(s) that has the drivers you need to install on it, and possibly programs (applications) that were included in the original software that was originally on the computer that you can optionally install. If you're the orginal owner of the computer, you should have those somewhere; if you bought it used - maybe not.
If you have the latter disks, install the drivers and programs from that. Install the main chipset drivers first.

If you don't have that/those disks...
Go to the Dell web site and find the specific drivers for your specific model, download them and install them.

You will need to install or get at least the Ethernet drivers, on another computer if you need to (e.g. copy them to a flash drive) , in order to be able to access the internet, if you're not already connected to the internet wirelessly. If you're using a wireless or wired network adapter than didn't come with the computer and plugs into the computer, you'll have to get the drivers for that from the maker's web site, and even then that may not work correctly until AFTER you have loaded the main chipset drivers

If Chipset drivers are listed there, install those first.
If Chipset drivers are NOT listed there, go to the maker of the main chipset's web site, get the drivers, and load them first.
That's usually the Intel web site for Dell computers - get the notebook or laptop or mobile chipset drivers.


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#2
September 28, 2009 at 11:30:49
download astra32 from here and go to "System summary" tab > post back the info from "sound chip" item

then we`ll give you a link for your sound drivers

give us your other devices info and we`ll find those too :-)

our patience is big


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#3
September 28, 2009 at 13:30:22
Thanks so much for getting back to me. Ok i'm still not really sure what i'm doing here, i know very little about drivers but this is the sound chip information:

82801G (ICH7 Family) High Definition Audio

Do you need more information than that?

As for the the other devices what exact info do you need. When i go into Drivers Troubleshooter they are all listed there with the status that

"the drivers for this device were not installed (28)"

The drivers i'm talking about are as follows:

Video Controller,
Video Controller (VGA),
Ethernet Controller,
Base System Device,
Base System Device,
Base System Device,
Audio Device on High Definition Audio Bus.

Thanks!


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Related Solutions

#4
September 28, 2009 at 13:57:24
See response 1.

imperator's info is useful for a computer when you know nothing about it, but you DO know what model you have, assuming it's Insprion 6400 as in your info at the top of thisTopic, and you may already have the Dell disk(s) you need to load the drivers, or if you don't you can get the drivers from the Dell site.


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#5
September 28, 2009 at 14:22:14
First thing to install is the chipset drivers, then any others you need..................

http://support.euro.dell.com/suppor...


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#6
September 29, 2009 at 04:14:01
anyway, you can get sound driver from here

our patience is big


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