Solved Sound catches on one sound repeatedly

July 11, 2011 at 10:01:52
Specs: Windows XP Service Pack 3, Intel Pentium 2.13 ghz/.99 GB RAM
It started when I was listening to old time radio shows via live stream on www.internetarchive.org, and btw, I have NO idea what kind of player is used on that site. The problem started about two weeks or so ago. At first the sound would kind of "catch" every once in a long while, but now it happens constantly, so bad that I have to use another computer AND it also "sticks" on YouTube videos, start-up and shut-down, on any sound at all! To give you an idea of how it sounds, it is like an old record that the needle is stuck in a groove so the sound repeats, except the sound DOES eventually move on. It is hard to write what it sounds like but here goes: "du du du du du du du" REAL FAST and it is rather high-pitched.
My computer is five years old, a Dell XPS M100 laptop with Windows XP, so rather old. One more thing: I suspect it may come from that internet archive because even the other computer has made that skipping/catching sound now.
I am having trouble with picking the categories below since I have NO idea what the problem is, so I might choose the wrong caregory. I have gone into my computer to find out the type of hardware I have, so have done the best I can there too. Thank you SO MUCH in advance for ANY suggestions you may have for this issue. Frankly, I do not hold out much hope for a fix other than time to get a new computer, but just KNOWING helps sometimes, if you know what I mean...
Regards, Virginia

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#1
July 11, 2011 at 11:14:05
✔ Best Answer
Problems with sound when you're playing something that is streaming on the internet may not happen with the same thing if you can download it to your computer and play it in Windows. It may happen only on certain web sites or when playing certain files, not for all files on the site, if the file or the web site has a problem.

It can also happen if your internet connection was having a problem at the time. In that case, if you play the file on the web again immediately after it has played to the end once, you may not have the problem because all or most of the data is still on your hard drive in the Windows page file.

I do not know what would cause the sound to "skip", but problems with sound playing too fast or too slow, or not syncing properly with the video if that applies, are often related to the sound adapter drivers.
(If you also have video problems at the same time, e.g. it's skipping frames, your problem may also be related to the video drivers.)

If it also happens when you can download the file and play it....

Go to the Dell site and download the sound drivers for your specific model.

Read the installation directions if they're there.

If there is more than one download listed for the same sound adapter, download the newest one.

Go to Control Panel - Classic View - Add or Remove Programs and un-install your existing sound drivers.
(If there is no listing, then just continue with this procedure.)

Install the sound drivers download by running it.
(It you need to extract the files in it first, do that and run the Setup file in the resulting extracted files.)

Restart the computer.

Try whatever did not play the sound properly before.
Try other similar things that have sound .

If you still have the problem with all similar files, you may need to find newer sound drivers, e.g.at the maker of the sound chip's web site, and install them..


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#2
July 11, 2011 at 12:51:30
Try a "restore point" to a time before this issue.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#3
July 11, 2011 at 21:32:11
Thank you very VERY much T's and W's. This sounds like a good plan, ie, one that is not too complex for an e-tard like me. AND, I like the idea because it involves a DELL product (not that I am overly thrilled with that company at this point, but that is a different story...) and not some hitherto unknown product. I will try this. Rev. Virginia

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Related Solutions

#4
July 11, 2011 at 21:55:53
Jefro: Thank you so much. This is also an excellent idea, since I have a suspicion that the problem is because I loaded so MUCH with those MP3 old time radio shows onto my computer's hard drive. I will likely try to reinstall the Dell audio driver as Ts & Ws suggested above first (since ALL my audio is fried, even start-up sounds) and then do this system restore as you suggest. I have to admit, though, that the system restore thing scares me a little. Okay, just about everything scares me since I am so e-tarded.

Thanks to both of you for such a quick response!


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#5
July 12, 2011 at 10:35:46
Okay, T&W, I am trying your suggestion. I went through Device Manager instead of Control Panel, however, to find the device. My question now is this: should I uninstall my audio device before I install the new one or after? Thanks again.

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#6
July 12, 2011 at 11:09:14
"Should I uninstall my audio device before I install the new one or after? "

You un-install the SOFTWARE for it, BEFORE you install software for it again.

SOFTWARE = "drivers" downloads for sound adapters are always the drivers and associated software that must be installed properly along with the actual drivers. If you install only the drivers, such as by pointing Windows to where the Dell software download is when New Hardware Found pops up, the sound adapter will likely not be detected correctly, and/or not work correctly, and the associated software it requires may not have been installed, or if it has been it's likely it won't work correctly.

RIGHT clicking on the sound adapter's specific name in Device Manager and choosing to Un-install it usually DOES NOT un-install it's drivers. The next time Windows loads, the sound adapter will probably be auto detected and the same drivers will be loaded for it again automatically, before, or shortly after, the desktop screen has fully loaded.

XP sets Control Panel to Category view by default. Add Or Remove Programs is within a category but you have to dig around to find it.
If you don't see Add or Remove Programs listed in Control Panel on the first screen you see, I recommend you set it to display Classic view on the left side of that screen, and leave it always set that way.

If there is a listing for the drivers or software for the sound adapter there in Add or Remove Programs, Un-install that.
(If there is no listing for the sound adapter drivers, which is not likely, Windows has the drivers for the sound adapter built into it. In that case you just install the Dell sound adapter software download.)
Restart the computer.
DO NOT point Windows to where the Dell sound adapter software download is when New Hardware Found pops up - CANCEL that.

Let the desktop screen fully load.

In most cases, if you look in Device Manager at this point, the specific name of the sound adapter is no longer listed, and there is a yellow ! character beside a listing for an unknown sound adapter.
If it IS listed, RIGHT click on the entry, and choose Uninstall - that may take a while.
(e.g. Some Creative / SoundBlaster sound adapters require that - both removing the software for it in Add or Remove Programs and Un-installing it in Device Manager.)

If it WAS listed, Restart the computer after you have Un-installed it.
DO NOT point Windows to where the sound adapter software download is when New Hardware Found pops up - CANCEL that.

Install the Dell sound software download after the desktop screen has fully loaded.



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#7
July 12, 2011 at 11:52:29
Thanks for such a quick reply, T's & W's! Yes, I did find out yesterday that my device IS built in and thus I cannot just replace it with another one. I do have it on "Classic View" and yes my SigmaTel audio driver is listed there, but there is no way to uninstall it from there. The only way I have found to uninstall it is through My Computer to "view system information" (system properties) to "Hardware" to "Device Manager" to "Sound, video and game controllers." Under that heading there is my "SigmaTel High Definition Audio CODEC" and when highlighted, there is an icon across the top that allows me to "update" "Uninstall" or "disable"
Since I have found the driver on the Dell site that fits my "Service Tag Number" AND it is also called SigmaTel, I figure this is the correct one to download. I am just wondering if I should use the uninstall or disable from my Device Manager window since it is NOT listed under "Add Remove Programs" whether in Classic view or the other one. And I also wonder if I should do it BEFORE or AFTER I download from the Dell site. I read your first response carefully and you mentioned uninstall after installing so I just wanted to double check if that was the proper order of the process. It seems logical to me to do it before, but my idea of what is or is not "logical" is not always what is actually DONE :)
Again, THANKS for such a quick response, cause this "stuttering" of sound (ALL sounds, btw, not just streaming, including the start-up sound!) is driving me bananas!
Thanks again, from E-tarded girl in Louisiana

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#8
July 12, 2011 at 11:56:45
Oh, wait, T & W. I just reread your second reply more carefully and you DO clearly say that I should uninstall BEFORE installing. My apologies for asking you a question you had already answered. Like I said before, I am etarded and it makes me a bit timid to do ANYTHING out of the ordinary, okay? Sorry and thank you so much for taking the time to help out a stranger. Neighborliness is NOT dead. It may be in a profound STUPOR, but it is clearly not dead. :)

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#9
July 12, 2011 at 13:20:07
"in Louisiana"

I'm in Canada.
Most people who regularly answer here are in the US, or in the UK (mostly England) .

"it is NOT listed under "Add Remove Programs" whether in Classic view or the other one. "

As I said...
"If there is a listing for the drivers or software for the sound adapter there in Add or Remove Programs, Un-install that.
(If there is no listing for the sound adapter drivers, which is not likely, Windows has the drivers for the sound adapter built into it. In that case you just install the Dell sound adapter software download.)"

You COULD go to Device Manager and
"...RIGHT click on the entry, and choose Uninstall - that may take a while."

but it's probably not necessary, and this probably applies...

" RIGHT clicking on the sound adapter's specific name in Device Manager and choosing to Un-install it usually DOES NOT un-install it's drivers. The next time Windows loads, the sound adapter will probably be auto detected and the same drivers will be loaded for it again automatically, before, or shortly after, the desktop screen has fully loaded."

- If that happens, you can, if you like, go to Device Manager again and
RIGHT click on the entry, and choose Uninstall , DO NOT Restart
the computer, install the Dell software download, THEN Restart the computer,

- if New Hardware Found pops up for the sound adapter, CANCEL that, install the Dell software download when the desktop screen has fully loaded, then Restart the computer..
....

"..."Device Manager" to "Sound, video and game controllers." Under that heading there is my "SigmaTel High Definition Audio CODEC" and when highlighted, there is an icon across the top that allows me to "update" "Uninstall" or "disable"..."

If you're sure the sound adapter software is working correctly, you can choose Update and install newer drivers, that will work.
However, if the sound adapter software is NOT working correctly, updating just the drivers will probably not cure the problems - the entire software installation, not just the drivers, should be installed (if there is no entry for it in Add or Remove Programs) or re-installed (if there IS one or more entry for it in Add or Remove Programs, un-install that first, then install the sound software ).


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#10
July 12, 2011 at 18:17:38
Okay. I did the re-install of the audio driver and that seemed to go smoothly enough. Alas! The problem was not resolved so I do not think it is a driver issue and my computer is even wackier than before. But I do want to say thanks: now I know how to do something new and I now know where to send friends for help from caring people. I need to get some data off this computer to an external hard drive and then I am going to do a system restore and see what happens with that. However, I predict a new computer for my future. Thanks so much for helping and so quickly too.

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#11
July 12, 2011 at 19:05:55
Thanks for the Thanks.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

E.g.
Seagate's Seatools will test (almost) any brand of hard drive.
Do the long test.
http://www.seagate.com/ww/v/index.j...

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.


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