I'm in Canada.
Most people who regularly answer here are in the US, or in the UK (mostly England) .
"it is NOT listed under "Add Remove Programs" whether in Classic view or the other one. "
As I said...
"If there is a listing for the drivers or software for the sound adapter there in Add or Remove Programs, Un-install that.
(If there is no listing for the sound adapter drivers, which is not likely, Windows has the drivers for the sound adapter built into it. In that case you just install the Dell sound adapter software download.)"
You COULD go to Device Manager and
"...RIGHT click on the entry, and choose Uninstall - that may take a while."
but it's probably not necessary, and this probably applies...
" RIGHT clicking on the sound adapter's specific name in Device Manager and choosing to Un-install it usually DOES NOT un-install it's drivers. The next time Windows loads, the sound adapter will probably be auto detected and the same drivers will be loaded for it again automatically, before, or shortly after, the desktop screen has fully loaded."
- If that happens, you can, if you like, go to Device Manager again and
RIGHT click on the entry, and choose Uninstall , DO NOT Restart
the computer, install the Dell software download, THEN Restart the computer,
- if New Hardware Found pops up for the sound adapter, CANCEL that, install the Dell software download when the desktop screen has fully loaded, then Restart the computer..
"..."Device Manager" to "Sound, video and game controllers." Under that heading there is my "SigmaTel High Definition Audio CODEC" and when highlighted, there is an icon across the top that allows me to "update" "Uninstall" or "disable"..."
If you're sure the sound adapter software is working correctly, you can choose Update and install newer drivers, that will work.
However, if the sound adapter software is NOT working correctly, updating just the drivers will probably not cure the problems - the entire software installation, not just the drivers, should be installed (if there is no entry for it in Add or Remove Programs) or re-installed (if there IS one or more entry for it in Add or Remove Programs, un-install that first, then install the sound software ).