Solved Some DVD won't play in new laptop but work fine in other PCs

December 28, 2013 at 20:34:29
Specs: Windows 8, 6 GB
Does anyone know why I can get some DVDs to play on my new laptop but not others?

All of the ones I'm trying are store bought, all bought in the same region, but some will play and others won't. And it's not just that they won't play, the computer doesn't even recognize that I've put a disk in the drive when I put them in. They work fine in other computers.

One of them is even in a set of two and disk 2 works but not disk 1.

message edited by Jessica193

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December 29, 2013 at 02:15:38
Are these movie DVDs perhaps?
If Blu-ray, they can only be played on a Blu-ray player.

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December 29, 2013 at 03:51:38
✔ Best Answer
Mmm.. If they're not blu ray disks, it " might" be the dvd unit itself.

I have Mats---a unit in an elderly Acer, and occasionally it will just not recognise a given disk. The disk will run etc. other players - atteched via usb, and also built-in on my Macbook.

Occasionally the problem disk will decide to "play" at a later time, but not very often. Also this Mats---a is occasionally selective about which make of disk it will recognise if intending to burn to it; dvd especially - don't recall any issues with cd...

If possible see if you can test the disk in another laptop of same make (ideally model series too). Likewise in any other laptop of similar generation. If they're ok when tested that way... I'd be much inclined to press firmly for a replacement unit - ideally a full laptop replacement. If go this latter option remember to copy all your personal stuff to external media - first; before exchanging kit...

If the laptop is new - under warranty - you ought to be in a strong position to request an exchange? If in the UK it may fall within

message edited by trvlr

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December 29, 2013 at 09:40:21
The disks aren't blu-rays, and although I don't have the resources to try them in a laptop of the same brand, they work on my fairly current Lenovo laptop (as well as a really old Dell desktop).

You're probably right that I'm going to need to contact Toshiba about this, since it is still under warranty. But thank you for your help.

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