Sofrware will nor accept dongle on reinstall

October 12, 2011 at 10:44:34
Specs: Windows XP, gateway
reinstalling software won't accept dongle.

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#1
October 12, 2011 at 10:53:31
You should contact the software supplier about this problem.

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#2
October 12, 2011 at 11:22:44
The dongle for what ?
E.g. is it a dongle for a wireless mouse, a wireless networking adapter, a remote control, a sound adapter, a video adapter, etc. ?

The sotware for what ?
E.g. some TV adapters come with a dongle for a remote control. The software for the dongle for the remote control is usually included in the software for the TV adapter.

When you re-install software, you usually MUST un-install the software for the same thing BEFORE you re-install the software.

The most frequent reason for software or devices not installing properly is you didn't follow the installation directions.

If the dongle is a USB device
- usually you MUST have it unplugged initially, you install software for it, then you are prompted to plug in the device so that it will be detected properly. In some cases once that is done, then more software is installed.

- the dongle must be plugged into a USB port that allows it to be detected properly. E.g.
- it may NOT be detected properly if it's plugged into a port in an external USB hub.
- some front USB ports lower down on desktop cases have inadequate wiring between the USB ports and the USB header on the mboard, and some front USB ports on desktop cases higher up are a port in a USB hub rather than individually wired to a USB header on the mboard - the device may not be detected properly when plugged into one of those, but it should be detected properly when it's plugged into a USB port that's built into the mboard..

Unless the instructions for installing a device tell you otherwise.......
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device while booting, or when it pops up Found New Hardware at any time, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

If you DID install drivers that way,

(The following also applies if you want to re-install the software)

- go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting, or when Found New Hardware pops up at any time. .

Let the desktop screen fully load, then install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.


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