skype and utorrent not connecting

April 20, 2012 at 18:08:03
Specs: Windows 64
skype and utorrent not connecting , I have a desktop and a laptop both running off the same router on the desktop all of a sudden my skype and utorrent will not connect or let me sign in .
On the laptop all is good and both skype and utorrent work ok , I have win 7 64bit on desktop and xp pro on Laptop can someone please help.
cheers

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#1
April 20, 2012 at 21:26:12
Sounds like your firewall on your computer just started blocking ports. Did you install any new security software lately?

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#2
April 20, 2012 at 23:07:46
Hi and thanks for your quick reply, yes i have just installed a new Bitdefender antivirus plus on my desktop and laptop but this problem has only showed up on the desktop and not on the laptop which is running xp pro . When I installed the Bitdefender i did the same settings on both computers and the laptop is working fine with Skype and uTorrent and I have tried all kinds of fixes like uninstal /reinstal but still no work hope you can help
cheers Tony

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#3
April 21, 2012 at 18:33:42
Try to uninstall Bit Defender and see if they work

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#4
April 21, 2012 at 18:48:23
Hi yes tried that too also installed SP1 for Win7 and added both programs to the exclusions in Bitdefender and still no connection with these two really weird thanks for your reply
cheers Tony

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#5
April 21, 2012 at 20:58:22
So, lets test. Plug your computer directly into your modem, bypassing your router. Does it work? If it does, log into your router and make sure that you have UPnP enabled. This will forward the ports correctly for you.

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#6
April 21, 2012 at 21:11:18
Hi I dont have a modem as such the router and modem are combined it is a Thomson TG782T and I logged into the router and UPnP is enabled thanks
cheers Tony

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#7
April 21, 2012 at 21:23:59
check to see if your ports are forwarded

http://www.youtube.com/watch?v=63P-...

Also make sure that your firewall is not blocking UPnP Framework


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#8
April 22, 2012 at 02:41:11
Hi thanks for your reply I am having problems with the port forwarding , I have got the program Simple Port Forwarding Pro but I keep getting errors with it I also followed your suggetion with utorrent and I ran the check under network and it says Port is not open (but you can still download) and there is a yellow tick with a black asterisk on it dont know what that means ? is there any way I can attach a screen shot on the rely? thanks again for your time .
regards Tony

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#9
April 22, 2012 at 05:08:33
Your firewall is blocking the ports or the UPnP from your computer. Disable the windows firewall, disable the Bitdefender firewall or just uninstall Bitdefender all together, for troubleshooting purposes.

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#10
April 22, 2012 at 19:46:30
HI I think you are right about the port blocking but I have tried everyting that you and others have suggested and still the problem remains I have sent a log to Bitdefender also some screenshots so hopefully they can give me some answers once again thank you very much for your help
regards Tony

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