Shockwave Flash hangs in Youtube videos

November 20, 2013 at 15:48:33
Specs: Windows XP Pro, Pentium/3Gb
When playing a Youtube video it locks after several seconds of play. Eventually a message says: "Shockwave flash may be busy or it may have stopped responding"
After trying all the fixes I found on the internet, I reformatted the drive, reinstalled Windows XP Pro SP3, and did all the Windows Updates.
As soon as I tried a Youtube video, it locked up again.
It does it in Firefox, IE8 and Chrome and these all handle the flash player differently.
Videos other than Youtube seem to work correctly.

Could use some suggestions.


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#1
November 20, 2013 at 18:23:09
Run the task manager when you play youtube. Watch the icon in the tray. It's a little green box that goes up & down with the CPU time. Does the box turn all green when that happens?

How do you know when a politician is lying? His mouth is moving.


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#2
November 20, 2013 at 19:56:50
When the video locks up and Task Manager is started, the green icon goes about half way up.
The plugin-container.exe process is running at 50%-53%
System Idle Process is running about 48%
Fierfox and the broadband service are running about 2%-3%

When the error message finally appears and we stop the process, plugin-container.exe drops to just a few percent and system idle process rises over 90%.
Of course, the video no longer is running.

It appears only Youtube videos are affected. Videos from other sources - also using the shockwave player - run normally.


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#3
November 21, 2013 at 10:56:42
Is flash up to date on any browser that you use (Internet Explorer, Firefox, Chrome and so on)?

Check it here and if necessary download from each browser. Ensure that you untick any unwanted goodies they try to lumber you with:
http://www.adobe.com/software/flash...

Always pop back and let us know the outcome - thanks


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#4
November 21, 2013 at 14:19:54
After re-installing Windows, all flash players were also downloaded.
I have not re-installed Chrome. So far only using Firefox.
Before the re-install of Windows I replaced Shockwave Flash and Adobe Flash Player and re-installed Chrome to get their version of the flash player.
Also replaced the IE Active X controls.
No changes made any difference.
A total re-install of Windows and installation of all Windows Updates and new install of flash players made no difference.
With one particular Youtube video it locks up at 28 seconds - every time - both before and after the reload of Windows.
I'm stumped

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#5
November 21, 2013 at 16:34:07
Yes, it's very odd, bearing in mind all you've done. The plugin-container.exe only applies to Firefox as far as I know. About all I can suggest to fully prove that point is to uninstall Firefox then see if YouTube videos still give trouble on IE.

I know of nothing that would single out YouTube except (maybe) graphics drivers but I would really expect other videos to give trouble too.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
November 23, 2013 at 06:54:39
The task manager on my machine is spiking as far up as it can go. I think it's an XP problem or a Dell problem, since I have a Dell. Do you have a Dell too?

How do you know when a politician is lying? His mouth is moving.


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#7
November 23, 2013 at 08:14:22
Not a Dell..........it is an HP dc5100 desktop machine.

Now when we try to run a Youtube video it is saying to install Adobe Flash Player - even though it was installed with the re-install of XP..

Originally when I tried to re-install the video drivers, I downloaded the drivers from HP but when I tried to install them I was told they were not for that machine. However, after re-installing XP, those same drivers installed with no problem.
It doesn't appear to be a video driver problem - that was my first thought when I started on the problem.

When the task manager is spiking as high as it will go, check the processes, sort by CPU Usage and see which process is driving the activity. It is probably a SVCHOST.DLL running and you need Process Explorer to see which program called the DLL.


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#8
November 24, 2013 at 16:13:29
Another DLL tool is "dependency walker" It tells you what DLLs each program uses.

How do you know when a politician is lying? His mouth is moving.


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#9
January 18, 2014 at 18:40:31
OK.......the problem turned out to be related to the internet service.
The computer had been connected to the Cricket broadband cell service and when it was converted to DSL service via the landline phone the problem disappeared.

I can't begin to imagine how the Cricket service could affect the flash player that way but as soon as the DSL service was connected, the problem went away and the flash player never again hung.

Thanks for all the help on the forum.


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#10
January 19, 2014 at 09:35:15
Very odd fix, so you did well. Thanks for popping back to let us know.

Always pop back and let us know the outcome - thanks


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