secondary drive 0 and 1 not found

April 11, 2009 at 22:42:33
Specs: Windows XP
When my computer boots i get Secondary drive 0 and 1 not found. This is on a dell. I have 2 disk drives and neither one is showing up. My read drive will not open and the indicator light is off. My cd-rw drive will not open but the indicator light is on and will not go off.

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#1
April 11, 2009 at 22:48:28
Check that both the primary and secondary IDE ports are enabled in cmos/bios setup.

Or it could be a jumper or cabling problem with the drives. Were you inside the case for any reason between the last time it worked OK and the first time it didn't?


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#2
April 11, 2009 at 22:55:53
I have never been in the case. Could you explain the IDE ports
I am extremely new to computers

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#3
April 11, 2009 at 23:11:44
You likely have 2 connections on your motherboard to which a cable can be attached. Up to two drives can be connected to the other end of each cable. One motherboard connection is the primary and the other, the secondary. If one of those ports is disabled in cmos/bios setup then the drives connected to them won't be detected. The primary is usually attached to the hard drive containing your operating system and the secondary to your cdrom(s). (Well, if you have a floppy drive they'll be a similar but smaller cable attached to it. But it's not a factor here.)

If it's not that and you haven't opened the case then I'd suspect a loose or maybe damaged cable or a failed drive. I take it it's the cdrom devices that aren't working. You might try opening the case and checking the flat, grey data cable attached to the cdroms. Make sure it's pushed in on both cdroms and at the motherboard connection. Examine it and check its condition. Sometimes they'll be laying close to a heat source or be rubbing against a fan and become damaged.


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Related Solutions

#4
April 11, 2009 at 23:13:02
It's late here. I'll check back tomorrow. Others will probably post in with suggestions also.

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#5
April 11, 2009 at 23:19:38
I checked the cables and they are fine. My cdrom started working before i opened the case. The cd burner is still not working. I can't find it on the list in "my computer" I have C drive and D drive but not the cd-rw drive

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#6
April 12, 2009 at 08:48:20
The burner may be bad. Try disconnecting the data cable from the two cdroms and connect just the burner, but using the connector that previously had been attached to the cdrom. Then start it up and see if the burner by itself is recognized.

If it's not recognized, it's possible that's due to their jumper settings. On the back of the drives, to the left of the data cable connection is a 3-position jumper. The options are master, slave and cable select. If you just have one drive connected it's usually jumpered as master. A second drive on the same cable would be jumpered as slave. That's how the computer is able to see 2 drives on the same cable. The cable select option does the same thing but in that case the drives are distinguished by their postion on the cable. Anyway, I'm pretty sure that even if the burner is jumpered as slave it would still be seen even though the master cdrom is removed. (Ideally in this test you'd want to jumper the burner the same as the cdrom but I'm trying to see how much we can do without you having to remove the cdroms. If we don't get decisive results then that would be the next step.)

Also, its power connector may be at fault. Sometimes the metal contacts in the molex (white plastic) connector coming from the power supply can get flared out and not get a good contact. The typical power supply will have a few unused connectors. If so, try one of those. If there are no extras, temporarily remove the one from the cdrom since we know it's working OK. (You might want to test the power connectors first, before swapping the data cable, thereby ruling out that possibility first.)


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