Screen of laptop is black with horizontal gray lines.

Asus Asus - 15.6" laptop - 4gb memory -...
July 21, 2016 at 06:09:11
Specs: windows 10, intel BYT)M 4Core 3540 up to 2.66Ghz
I press the button to shut it down, but it does not turn off. It doesn't respond at all. What might cause this and any idea how can I fix it?

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#1
July 21, 2016 at 07:03:07
First thing hold power button down till computer shuts down.then turn back on see if its still acting up as in functioning correcty .If not remover power cord plug and battery hold down power button for 20 seconds put battery back in attach power cord and restart some an ESd static discharge can fix problems.sometimes you may have to do this more than once .try it let us know if it works

Davidw


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