Solved screen freezes mouse keyboard dont respond PLEASE HELP

March 19, 2017 at 04:06:14
Specs: Windows 64
Hello everyone, first of all i want to say ive been always ckecking this forum for whatever i needed, i always found out answers, but for my newest problem, i just dont know what to do.
I was hoping someone can help me, im really desperate.
The problem i have is, my screen freezes, keyboard and mouse dont react and the only thing i can do is restart pc, ive noticed it happens randomly, not sure how to explain.
Sometimes it freezes on desktop, sometimes on youtube, sometimes when opening mozila, sometimes when i play game.
I tryed several times doing clean windows re-install (windows 7 64bit)
I even upgraded to windows 10 but it only made it much worste with freezes.

My setup is :
CPU Name
AMD Phenomâ„¢ II X4 B55 Processor
Threading
1 CPU - 4 Core - 4 Threads
Frequency
3199.83 MHz (16 * 199.99 MHz) - Uncore: 1999.9 MHz
Multiplier
Current: 16 / Min: 4 / Max: 16
Architecture
Deneb / RB-C3-Step (45 nm)
Cpuid / Ext.
F.4.3 / 10.4
IA Extensions
MMX(+), 3DNow!(+), SSE, SSE2, SSE3, SSE4A, x86-64, AMD-V
Caches
L1D : 64 KB / L2 : 512 KB / L3 : 6144 KB
Caches Assoc.
L1D : 2-way / L2 : 16-way / L3 : 48-way
TDP / Vcore
159.65 Watts / 1.328 Volts
Type
Retail (Stock Frequency : 3200 MHz)
Motherboard
Model
Gigabyte M720-US3
Socket
Socket AM3 (938)
North Bridge
NVIDIA nForce 720a rev A2
South Bridge
NVIDIA nForce 720a MCP rev A2
BIOS
Award Software International Inc. F6 (09/16/2009)
Memory (RAM)
Total Size
4096 MB
Type
Dual Channel (128 bit) DDR2-SDRAM
Frequency
333.3 MHz - Ratio 3:5
Timings
5-5-5-15-20-2 (tCAS-tRC-tRP-tRAS-tCS-tCR)
Slot #1 Module
Transcend Information 1024 MB (DDR2-662) - P/N: JM667QLJ-1G
Slot #2 Module
Kingmax Semiconductor 1024 MB (DDR2-800) - P/N: KLED48F-B8KO6
Slot #3 Module
Kingmax Semiconductor 1024 MB (DDR2-800) - P/N: KLED48F-B8KO6
Slot #4 Module
Samsung 1024 MB (DDR2-662) - P/N: M3 78T2953EZ3-CE6
Graphic Card (GPU)
GPU Type
NVIDIA GeForce GTS 250 (G92)
GPU Brand
GIGABYTE Technology
GPU VRAM
1024 MB
Storage (HDD/SSD)
Model #1
Western Digital WDC WD2500AAJS-00VTA0
Capacity #1
250 GB
Display
Screen #1
H19W (HII1922)
Screen #1 Spec
19.1 inches (48.5 cm) / 1440 x 900 pixels @ 55-76 Hz
Miscellaneous
Windows Version
Microsoft Windows 7 (6.1) Ultimate Edition 64-bit
Windows Subver.
Build 7600
CPU-Z Version
1.78.3 (64 bit)
My psu is Gigatech 550w with cooler that has red light (Ive added extra 1*6 conector for video card since the psu didnt have it)

What ive done so far is, i tested HDD with HDD sentinel couldnt run test, because i used free program, but it showed 100% performance and 100% health and it showed 100+ days left lifespam
I've tryed removing one stick of ram per time, and running windows
The thing i noticed is, i used Prime95:"Blend" test that tests every component in pc
The strange thing is, with all 4 sticks on that test i get insta freez, so i tryed with 1stick of ram per time
1gb ddr2 1066mhz did not freez insta, it froze after 2mins
1Gb ddr2 800mhz went same as first one
1Gb ddr2 1066mhz didnt freez at all i didnt wait 2-3mins for it to freez i stopped program and repeated same thing with 1GbDDR2 667mhz
After that i tryed with all 4 sticks running same test and froze after few seconds.
I dont have USB to run memtest

it gives me freezes on random base

Example: i played mmorpg aion the other night with 500 players on map and i put all details to max and didnt disable players to see ingame to stress my pc even more, showed steady 20 fps after the siege was done, i went to a place where there was no one and it gave me freez
Its really weird, but i think its by random
I really dont know what else to do and im hoping someone can help me to solve my issue


Ps. i forgot to mention my bios version is latest


See More: screen freezes mouse keyboard dont respond PLEASE HELP

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✔ Best Answer
March 22, 2017 at 12:21:49
By choosing a best answer you mark it solved. If not then someone may choose your fix as the best answer in a few days when some of us get the option.

You have to be a little bit crazy to keep you from going insane.



#1
March 19, 2017 at 04:26:03
Run HWInfo32 on it and let us have the temperatures:
https://www.hwinfo.com/download.php

Easiest way might be to screen capture the hwinfo output and put it on here:
http://www.fileconvoy.com/index.php
Let us have the URL they give you and we can take a peek.

Always pop back and let us know the outcome - thanks


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#2
March 19, 2017 at 04:51:47

{
Slot #1 Module
Transcend Information 1024 MB (DDR2-662) - P/N: JM667QLJ-1G
Slot #2 Module
Kingmax Semiconductor 1024 MB (DDR2-800) - P/N: KLED48F-B8KO6
Slot #3 Module
Kingmax Semiconductor 1024 MB (DDR2-800) - P/N: KLED48F-B8KO6
Slot #4 Module
Samsung 1024 MB (DDR2-662) - P/N: M3 78T2953EZ3-CE6
}

@iwannaplay

Test Memory, PSU and HDD (CHECK AND SCAN FOR BAD SECTORS).

At First Step, With Memory Modules :
Remove Memory Modules Samsung (Slot #4) and Transcend (Slot #1)
Insert Kingmax Memory Modules (Two Same Modules) in Slots #1 and #2
Check and Test System !
But Remember, 2GB and/or 4GB is not enough (Except NT/XP).
USE SAME MODULES (MANUFACTURER/SPEED/TECHNICAL SPECIFICATION).
For more information READ user's manual of MOBO.

Good Luck.


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#3
March 19, 2017 at 04:53:06
Hello, i want to say sorry for my bad english and thank you for taking time to help me
http://www.fileconvoy.com/dfl.php?i...
Here the pictures from hwinfo

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Related Solutions

#4
March 19, 2017 at 04:57:14
Im not sure how do i do that test, for memory psu and HDD
I tested memory with the windows program it all went good
I tryed testing what you said In prime95 Blend test it gave me freez with two modules of ddr2 1066mhz in first two yellow slots of motherboard
But when i tryed with one of them per time, with all four sticks, none gave me insta freez
I did test HDD with crystal disk benchmark and it never froze or anything
I also used all windows 7 options for ckecing disk via command promt and everything and everything seemed fine
once again sorry for my english its my third language

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#5
March 19, 2017 at 07:33:28
"My psu is Gigatech 550w with cooler that has red light (Ive added extra 1*6 conector for video card since the psu didnt have it)"

Your power supply should be replaced. It could only find it listed on non-English sites but my guess is it's a cheapie. It doesn't have all the necessary plugs, the amperage distribution is wrong for a modern PC (way too high on +5v), it doesn't have the 80 Plus efficiency certification, & probably doesn't have active PFC (power factor correction).

http://www.njuskalo.hr/image-w920x6...

EDIT: Here's a better view of the 550W. I find it very hard to believe it has 39A on the +12v rail, especially when the 600W below only has 16A: http://www.njuskalo.hr/image-bigger...

Here's a clear shot of the Gigatech 600W that shows how poor the amperage distribution is: http://www.symbolin.com/www/pics/it...

Here's a Corsair 550W with the proper amperage distribution:
http://www.oldi.ru/upload/resaiz_im...

So before making any other changes, invest in a decent power supply. If you need help making a choice, post the make/model of some that you're interested in & one of us should be able to help.

message edited by riider


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#6
March 19, 2017 at 08:38:54

{
Sometimes it freezes on desktop, sometimes on youtube, sometimes when opening mozila, sometimes when i play game.
I tryed testing what you said In prime95 Blend test it gave me freez with two modules of ddr2 1066mhz in first two yellow slots of motherboard
>>>>>> But when i tryed with one of them per time, with all four sticks, none gave me insta freez
<<<<<<}

@iwannaplay

When System Works Properly With A Memory Module And Doesn't Work With Other, Problem Is Memo Module !

Transcend JM667QLJ-1G 1GB JetRam DDR2 667 DIMM
M378T2953EZ3-CE6 Samsung 1GB DDR2 SDRAM 333.0 MHz
Kingmax KLED48F-B8KO6 1 GB DDR2-800 DDR2 SDRAM

Information Make It Clear That The Memory Modules Are Different.
To Avoid Any Problems, Use Same Memory Modules.

Good Luck


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#7
March 19, 2017 at 09:09:22
Re #3
Thanks. The temperatures are OK.

Always pop back and let us know the outcome - thanks


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#8
March 19, 2017 at 09:15:00
I think it's just the way the RAM speed is being reported. When different RAM is mixed, all RAM will at the speed of the slowest stick. So in this case, DDR2-667 (333MHz) is mixed with DDR2-800 (400MHz), so all will run at 333MHz. However, the memory controller in the Phenom II X2 B55 supports up to DDR2-1066 (533MHz) so that would be the best choice for best performance.

http://www.cpu-world.com/CPUs/K10/A...

I'm not a fan of the motherboard choice. Intel CPUs generally work best with Intel chipsets; AMD CPUs work best with AMD chipsets. NVIDIA got out of the motherboard chipset business prior to 2010.

http://www.zdnet.com/article/end-of...


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#9
March 19, 2017 at 09:33:07
If you're not using it, I suggest you use Gigabyte's Easy Tune6 utility to check your hardware settings. Also, your CPU temp of 47C is only marginally acceptable. My overclocked Phenom II X3 740 Black Edition is currently running at 29C with air cooling & only one rear 120mm exhaust fan in the case.

http://www.gigabyte.com/microsite/9...


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#10
March 19, 2017 at 11:37:53
Okay first of all i want to thank you all for trying to help me, really means a lot, i will try to answer, i found out that Gigatech has 70% efficiency if i spelled it right if not im sorry, so they literally gurantee 70% efficiency of their PSU
Weird thing that i noticed is, for some reason i replaced this new PSU with my old
Which is ultra bad, PLATINUM MS ATX 400W (The psu that everyone says is pure garbage from china) That PSU offers 12v 15a and my worked kinda fine, and it only gave me freez after 3 hours of heavy using, if this is revelant incase that PSU could be the issue. Is there any way that i can know that my gigatech psu is actually giving what does it says it gives? Im sorry im really uninformed about things like these

And about ram issues, ive tryed several things, and one of them was
putting only 1*1Gb module Kingmax that works on 1066mhz and i went to Prime95 and started Blend test, and it gave me insta freez
So i dont understand why did it give insta freez, but when i tryed each module of ram they all went for few minutes before freezing, and memtest said they are all ok

I also looked at temperatures before it freez they didnt change as i noticed cpu never went above 60C at full load only in Prime95 it went higher with temperatures but in the moment freezing temperatures sometimes stayed at below 40 below 50
I did notice top of my pc wheres the PSU was really hot and psu was giving warm ariflow from both of it coolers the one behind pc and the one inside
But funny thing is, it happened also when it was first boot of pc, and howering mouse over desktop trying to click mozila to listen youtube it gave me freez
In the next post i will post pictures from easy tune 6 if that is revelant because i just installed it and have to restart pc


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#11
March 19, 2017 at 11:48:41
I dont know if this is revelant or not, but for first time, i just installed easy tune 6 and rebooted my pc.After that 5 times in row before seeing windows 7 logo screen was black and after few sec it loaded it gaved me blue screen and crash dump
5 times in row at the moment i started windows in safe mode with network
What do i do

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#12
March 19, 2017 at 12:18:28
Ok sorry about this, looks like i downloaded something that wasnt easy tune 6 now i went to motherboards website and went into support section to download easy tune 6

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#13
March 19, 2017 at 12:27:43
Intermittent faults can be a pig to track down. It might be worth re-plugging all cables (or at least checking them for tightness). Edge connectors can play up and inserting all items with edge connectors a few times can sometimes clear oxide. Rubbing the edge connectors with a soft pencil eraser can be beneficial. Include SATA power and signal sockets,

Always pop back and let us know the outcome - thanks


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#14
March 19, 2017 at 12:33:47
Ok i will try it, just yesterday i was taking cpu with cooler out and making sure everything is as it should be, i tryed different ports for HDD the ones on Mobo but didnt seem to make any effect, i will disconect everything and put it in again, i will take small brush from girlfriend, like the ones they use to put make up on, to make sure everything is clean and dust free and see will it be happening again.
Im not sure do i understand you very good, i do know what is soft pencil eraser, but the edge connectors and sata and signal sockets im sorry but im not sure do i know what those are
The sata power cable is the one that goes from PSU to my HDD if im not wrong

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#15
March 19, 2017 at 12:48:09
Ok so i just ckecked everything inside of my pc case and outside as well, everything is ok, nothing is moving all cables are good, i tryed removing them and puting them back together, i did it with everything inside.
And my pc freez again
I was running super anti spyware program on local disk C even thought i did several clean windows 7 reinstals last few days since this is happening

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#16
March 19, 2017 at 13:03:30
If you've re-installed Windows several times & the same things keep happening, you likely have a hardware problem. Either the PSU or the RAM, possibly a combination of the two. I've only used one Ultra PSU & had no problems with it. I've also used several Super Flower PSUs with no problems. I switched to Corsair (mostly because of the constant rebate offers) & have used them on at least 4 builds without any problems. I found very little info about Gigatech PSUs but what I did find wasn't good.

If you feel like doing a little reading, here's a couple of good articles about PSUs:

http://www.hardwaresecrets.com/ever...

http://www.tomshardware.com/reviews...

EDIT: I misread your response - I thought you said "Ultra brand" but it was "ultra bad", lol. The MS 400W is better than the Gigatech, but it still lacks the necessary amperage on the +12v.

message edited by riider


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#17
March 19, 2017 at 13:20:16
Oh god, so thats why it takes more time to get to freez point with the MS, and while with Gigatech it freezes more often, randomly and more often
How can i be sure in this? Im really bad with money to be honest, maybe next month ill be able to buy something else, i mean to get into the adventure to change ram slots and PSU(Because prices in my country are unreal, and x3 times more cost, like 2Gb of DDR2 is 20-25Euros), but how can i be 100% sure about it?
But when i think about it i only once had running pc for longer than one hour and it was with MS PSU, while with Gigatech its different story, how can i test all this?
Is there any way to test this?
I also heard that PSU that are better weight more, not sure if this is true
But holding MS and Gigatech they both seem to be exact same weight, whats kinda suspicious, because i would think that the better PSU should atleast be more heavy

message edited by iwannaplay


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#18
March 19, 2017 at 14:52:17
I forgot to mention something that might be important
This psu Gigatech 550w 12v 39a
It has male and female power connector
I only used female power connector that goes since i dont have male power connector nor i have ever seen psu to have two connectors for power
Does this mean anything at all

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#19
March 19, 2017 at 14:53:20
It takes very expensive equipment to test a PSU. You can easily check voltages with a voltmeter or multimeter, but amperage varies depending on load there is no easy way for a home user to load test for it. You would need something like this: http://en.community.dell.com/cfs-fi...

"I also heard that PSU that are better weight more, not sure if this is true"

It can be true but it's not a guarantee. The idea is that a decent quality unit will have better/heavier heatsinks, better quality components, & the extra components required for active PFC. All of that should make it weigh more than a cheaper unit.

I suggest you test like pairs of RAM using memtest86. 2 x 667, 2 x 800, 2 x 1066. Don't mix them & don't test more than 2 at a time. Run the test for at least one complete series. It will run continuously until you stop it. If any errors show up in red on the bottom portion of the screen, or if this system freezes or reboots, set that pair aside & try the next pair. You should also manually configure the BIOS settings. Never expect the defaults to be 100% correct. Memtest86 is run from a bootable CD or USB flash drive. You can get it at the following site: http://www.memtest86.com/index.html

message edited by riider


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#20
March 19, 2017 at 15:12:20
"This psu Gigatech 550w 12v 39a
It has male and female power connector"

Like this? https://sgcdn.startech.com/005329/m...

It's a crappy unit based on an outdated ATX design. The fact that it didn't have a 6-pin plug for your video card should have been your 1st clue. Also, I looked up the specs for the GeForce GTS 250. It's a 150W card that requires a minimum 450W PSU. Another site expanded on that & said 450W with at least 24A on the +12v. Obviously that's not just for the card, but it's to make sure there's enough power for the entire system.

http://www.geforce.com/hardware/des...


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#21
March 19, 2017 at 15:33:34
I want to thank you for taking time and research + tips, i really thank you a lot
I guess theres no way to test PSU
And yeah it has like that male + female power conector
But it was suspicious indeed, even the sticker on PSU is upside down when i put PSU in pc case
But i was on budget, really bad and little, that is why i bought it, was thinking it will do its job, since i saw 550w 12v 39a and went for it like a monkey into cage. who sees a banana...

I will do that tomorrow when i buy DVD disk, at the moment i dont have any, nor do i own USB

"You should also manually configure the BIOS settings. Never expect the defaults to be 100% correct" could you help me with this?
I was ckecking actually looking some options in bios, it has many
I looked at nvidia clock calibration, has many options, it was set up on per core option with 12% each core, that was for cpu.
All sort of things, all things that i have no idea about..
I ckeck ram voltage and others but i guess its all on auto, and i thought its the way meant to be, since the bios should know whats the best
It feels lame to be so helpless and not know...

message edited by iwannaplay


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#22
March 19, 2017 at 16:44:50
Post a link to where you would buy a power supply from.

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#23
March 19, 2017 at 16:45:56
You should find a label on your RAM that shows its optimal manual settings. On most of these they will be different on both brand sticks so most of them you cannot set manually unless you at least list all of the numbers (one set, the other set, and the auto settings your BIOS set). You can however look at the recommended voltages and see if they are the same. You should use the same as the higher requirement or that number plus 0.01V which will sometimes make memory more stable. Do not go too high on the voltage or the memory will run hot and may fail if too high but + .01V or even +.02V should be safe and may improve stability.
Make sure that you use the recommended pencil eraser on the memory stick contacts, dust them off, and plug them in and out 5 or 6 times to burnish the socket contacts (rub them clean).

You have to be a little bit crazy to keep you from going insane.


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#24
March 19, 2017 at 16:49:08
In the HWINFO64 utility there is an inconsistency between temperature and power consumption.
The temp is below 50C but the power consumption spikes over 90W. One of the reading is wrong.

Perhaps try this utilty from AMD if there is any clue on the CPU load/Temp:
http://support.amd.com/en-us/kb-art...


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#25
March 19, 2017 at 17:11:24
That was well spotted sluc.

Always pop back and let us know the outcome - thanks


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#26
March 20, 2017 at 03:28:38
@ Riider Im not sure, to be honest, as i said i am very bad with money right now
Ive ckecked today at local stores, they have only MS PSU and the one at 550W says its offers decent amperage, but im guessing thats not good enough
Isnt it weird that when i ckecked in Bios is everything getting enough power? i mean on the readins +3,3v 5v and 12v im not sure did i write correct, but it showed those readinngs

Im going to buy DVD now so that i can burn memetest on it, to test the ram, first ill try 1*1Gb 1066mhz kingmax and after that since the other two are 1Gb 800mhz 1gb 667mhz i will test them one stick per time, and wait for memetest do do 2 cycles

@Fingers I will pull out ram and try to see what does it say and ckeck online, and after that ckeck in Bios to see is everything ok, but i ckecked amperage in bios and everything seemed to be ok, but i will do re-ckeck

@Sluc I think there is something broken with that linnk that you posted, i will try to find that utillity by my self right now, if it means anything reading in bios shows CPu at 41C and System at 38C
Thats i guess in idle since bios screen cant take much power to run it at full load

p.s thank you guys, i hope something works


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#27
March 20, 2017 at 03:36:18
http://www.fileconvoy.com/dfl.php?i...

I couldnt download amd system monitor from your link, but ive found the other one, but im confused dont sure is that the program that i should have downloaded because its not showing any kind of temperatures reading

P.S for some reason when i try to install easytune6 it says that i cant because i have to uninstall the previous one, which is nowhere on my pc because i ckeck everything and i literally dont have that program...
Should i do clean windows 7 reinstall again and then try to install easytune6? does it shows some important readings? if yes i will do i clean re-install and try to install it then

These are the readings from CPUID HW MONITOR, weird thing shows 0C on cpu cores idk why
http://www.fileconvoy.com/dfl.php?i...

message edited by iwannaplay


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#28
March 20, 2017 at 04:02:31
Ok i menaged to install easytune6, i had some registry located thats why it wouldnt let me install it.
Here are the entire readings from EasyTune6
http://www.fileconvoy.com/dfl.php?i...

The ram freq are not same


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#29
March 20, 2017 at 11:54:58
The ram passed memtest

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#30
March 20, 2017 at 21:00:19
Note 5V reading is 3.6V which is either bogus or a serious problem.
"The ram passed memtest" which one? Did all pass individually? Did all pass together? How long did you run each test? Did you clean memory contacts and burnish sockets as recommended? Before test?

You have to be a little bit crazy to keep you from going insane.


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#31
March 21, 2017 at 15:56:10
Hello everyone, i want to thank you once again for helping me
But i think ive found what was the issue, after testing ram several times, for several hours, to be honest i said f--- this, and i left a pc at local pc service, where they called me after an half hour, that i come, so theey came to conclusion that my HDD is issue, what kinda pissed me of. So when i got home, i was really frustrating and started to think what can i do, since i wont have any kind of money till next week, atleast for these kind of things
So what i did i tryed to somehow revert bios to default, but i had no idea how to do that....
So after 30mins looking at my pc case, i menaged to see the Motherboards battery that was located below my GPU, so i removed GPU and removed Battery and i returned it after few mins
I did that today arround 1pm UTC +1
Anyway short story
My pc was working flawless, no freez no anything, i was so happy, and thinking that somehow with some magic bios maked best possible options and now everything was fine, so i left pc to work entire day, all was okay, and now 23:53 i opened Task menager just to see ram usage, and i found there, that my CPU phenom II x4 b55 isnt that anymore, but that is reverted back to Phenom ii x2 555 BE
The original CPU that i used to unlock to Phenom ii x4 B55
So im guessing after taking out battery from Mobo my bios went back to default version and by that my cpu isnt Unlocked anymore
Because when i flashed my bios to newest version it auto unlocked my CPU
So now im not sure what to do, nor how to test which core was making the freez issue
But im guessing of those two cores were making problem, maybe both of them, maybe just one
Im also using stock cooler, that was originally made for Dual cpu not the quad cpu

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#32
March 21, 2017 at 20:50:35
I do not know AMD very well but since you at some time unlocked the dual core CPU to a quad CPU, you should know that often imperfect CPU's are made sell-able by locking out an imperfect part of the die. Similarly, under performing products are down rated and locked at slower speeds so they also can be sold though at lower prices. (Not all 'cheaper' CPU's were intended as cheaper products but were essentially rejects of the better lines.)

You have to be a little bit crazy to keep you from going insane.


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#33
March 22, 2017 at 04:13:09
Unfortunately yeah
But i guess everything is ok, i did notice less performance but i got stability of pc, which is way more important
I wanna thank everyone once again for your attention, and for help
I did learn something and that is that pc parts are not simple as i thought they are
If someone could mark this thread as solved would be great, since i really dont know how

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#34
March 22, 2017 at 12:21:49
✔ Best Answer
By choosing a best answer you mark it solved. If not then someone may choose your fix as the best answer in a few days when some of us get the option.

You have to be a little bit crazy to keep you from going insane.


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