Screen Flickering/Csm Errors/Not able to update drivers

January 7, 2018 at 22:58:03
Specs: Windows 10 Home, Intel i5-6500
Hello all, hopefully you can help with this issue my brother has been having with his computer i built for him a little over half a year ago now. The big problems i am having are that the screen will flicker occasionally when the hdmi is connected to the gpu, but it will flicker all the time when the gpu is physically uninstalled from the system and the hdmi is plugged directly into the rear io panel; and by flicker i mean it will have horizontal lines across the screen that will flash sometimes just a few will pop up, sometimes they will almost fill the screen. Another one of these big problems is how i cannot run games on his computer, most games just crash after the initial loading screens with no specific error, but CSGO gives me a csm error about gpu not supporting shaders (this has never been a problem before). Also, i cannot seem to install all windows updates. I have tried uninstalling the cpu and all its drivers using the normal way and a ddu, and to no success. (Not sure if this is any additional help, but i normally use the geforce experience application to update the gpus, it will let me install the update, but once i restart the pc, it goes back to needing to be updated, i also cannot access anything else in the help besides driver update(cant go to the "home" tab and the settings gear icon.) I have tried using windows to install it, and going through nvidia's website to do it, and nothing is working.) I have completely reinstalled windows to see if that would fix it, it did not. I have tried uninstalling my security software to see if that could at least some of the screen flickering, it did not.(obviously i ran it before hand, did not detect any malware) I have tried switching around the ram ports(16 gb 8x2), if i put them right next to each other, the pc did an infinite boot loop. Once i switched them back to every other slot, it booted and stayed on. This didn't seem to fix anything. I have also tried switching gpu's and the same issues persisted, i have wiped drivers multiple times and it will not work. I am embarrassed to say, but i got so fed up with it i actually had him take it to best buy to see if they could fix it.( this started two weeks before Christmas and he took it to best buy this past monday, we got it back two days ago.) They tried everything i did, gave us a different security software (i use norton because it comes with my cable package, and i have never had any problems with it, as my pc is very similar to my brothers and I've never had any problems yet.) They said it could be a gpu issue or motherboard issue, but i have a hard time believing it is a gpu issue after i personally swapped gpus after he brought it back to the house and no difference was made. after doing some more research i ordered a new motherboard, and it is supposed to arrive later today, but i don't plan to open it until i ready your suggestions and fixes. Also, i have tried different hdmi cables and another monitor, which made no difference. Also, i ran other scans on the pc and one out of the 7 i ran detected a serious virus, but that was the only one, and i had to pay around 70 dollars for them to *maybe* fix it. i would post some screenshots of the errors, but it is very early morning (2 am) and the computer is not with me at the moment. I cannot seem to find these exact issues all together online, which is why i decided to come here! Any advice any of you have is greatly appreciated and needed, and i will be checking on this constantly to answer any additional questions.

System Specs:
Ram: G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 2400 (PC4 19200) Intel Z170 Platform / Intel X99 Platform Desktop Memory Model F4-2400C15D-16GVR
https://www.newegg.com/Product/Prod...

Motherboard: GIGABYTE G1 Gaming GA-Z170X-Gaming 7 (rev. 1.0) LGA 1151 Intel Z170 HDMI SATA 6Gb/s USB 3.1 USB 3.0 ATX Intel Motherboard
newegg.com/Product/Product.aspx?Item=N82E16813128835

Case:NEW NZXT H440 STEEL Mid Tower Case. Next Generation 5.25-less Design. Include 4 x 2nd Gen FNv2 Fans, High-End WC Support, USB3.0, PWM Fan Hub, Matte BLK / Red
https://www.newegg.com/Product/Prod...

Main ssd:ADATA Ultimate SU800 128GB 3D NAND 2.5 Inch SATA-III Internal Solid State Drive (ASU800SS-128GT-C)

Hard drive 2: wd blue 1tb

Hard drive 3: wd black 1tb

CPU: Intel Core i5-6500 Skylake Quad-Core 3.2 GHz LGA 1151 65W BX80662I56500 Desktop Processor Intel HD Graphics 530
https://www.newegg.com/Product/Prod...

PSU: EVGA SuperNOVA 850 B2 110-B2-0850-V1 80+ BRONZE 850W Semi Modular
https://www.newegg.com/Product/Prod...

GPU: ASUS GeForce GTX 960 STRIX-GTX960-DC2OC-4GD5 4GB 128-Bit GDDR5 PCI Express 3.0 HDCP Ready SLI Support Video Card
https://www.newegg.com/Product/Prod...




See More: Screen Flickering/Csm Errors/Not able to update drivers

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#1
January 8, 2018 at 01:17:11
Does the flickering happen when in BIOS? Before booting into Windows.


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#2
January 8, 2018 at 13:29:29
The following is from the Gigabyte site for your board.

• Onboard Graphics
Integrated Graphics Processor-Intel® HD Graphics support:
1. 1 x DisplayPort, supporting a maximum resolution of 4096x2304@60 Hz
* Support for DisplayPort 1.2 version.
ŠŠ Integrated Graphics Processor+MegaChips MCDP2800 chip:
1. 1 x HDMI 2.0 port
Requires the latest Intel® Graphic Driver from GIGABYTE website.
Maximum shared memory of 1024 MB

Do you have the above driver installed?

I would guess your issue is with GPU selection settings. Integrated graphics is Intel. Not sure if you are using on motherboard or on chip graphics when using the motherboard Graphics port. (Specs on board indicate an on board GPU chip).

I suggest you first iron out the graphics using on chip/on board first. Delete all graphics drivers.
See the link below for help with removing drivers.

http://www.nvidia.com/object/IO_139...


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#3
January 8, 2018 at 14:36:55
Have you tried a monitor on something other than HDMI like DVI or Display Port?
If you have a different power supply, try swapping it out. Even a good quality power supply can be a bad one and unclean power to the system could be the cause.
You can even try the system plugged into a UPS or even an outlet in a different room (unlikely if they saw the same problem at Best Buy).

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
January 9, 2018 at 16:56:28
It does not happen in bios at all.

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#5
January 9, 2018 at 17:12:15
Okay, so i just installed all motherboard updates, and nothing seemed to change (although it is updated), now i will try to redo the graphics drivers, but i dont have the gpu installed right now and it is still flickering, it seems to stop for a few seconds when i bring up the start menu now.

message edited by TrustableTyrone


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#6
January 9, 2018 at 21:37:20
Did you install the latest Intel® Graphic Driver from GIGABYTE website?

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#7
January 9, 2018 at 23:11:35
Yes I believe so I also ran a test from Intel to make sure it was up to date. I'm not really sure what to do at this point.

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#8
January 10, 2018 at 01:14:40
What is the native resolution of your monitor(s).
Is the windows "DISPLAY settings" set to that resolution?
As a test, try to lower the resolution one step. Still flickering?

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#9
January 10, 2018 at 09:31:42
It's 1080 I have tried changing it but it makes no difference all though, when I open up the start menu it stops for a little while

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#10
January 10, 2018 at 14:55:30
What is the model number and brand of your monitor?

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#11
January 10, 2018 at 15:13:13
I tested the monitor it works fine. I know it's an hp

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#12
January 10, 2018 at 17:05:34
If you set the desktop background to black, Any change?
It seems the GPU start having trouble under certain display output.
Have you tested with another PSU?

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#13
January 10, 2018 at 17:07:48
Not yet I'm not sure it's the GPU because the flickering doesn't happen with it, only with the HDMI plugged into the Mobo port. And I did put another gpu in there to test it and I still couldn't download drivers. The new motherboard didnarrive today but I'm still not sure if there's more to be done.

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#14
January 10, 2018 at 20:20:29
I have tested with another psu as I'm not sure that would be affecting it as I can't download certain windows updates and any graphics drivers. I don't have an extra one, I may completely wipe the hdds and ssd tommorow or Friday using dban and install the new motherboard.

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#15
January 10, 2018 at 20:54:48
If you cannot install updates and drivers then you may need to first clean it of Malware and then repair the Windows installation. A fresh install of Windows would also work but may or may not be easier. Either way make your back ups first and verify the content.
If using Dban be careful, some have indicated that they could not use the drives after so there may be a feature that is intended to make the drives unusable for disposal so make sure you are using the non-destructive option that destroys only the data, not the drive's firmware. For the SSD drive see if the manufacture has a feature for wiping its drive because I am not sure dban is safe for it. Note that Deleting all partitions on a drive, creating a new partition, and formatting it should be more than enough to eliminate any Windows errors and malware of all types including rootkits. I feel that using dban is overkill and not necessary.
If you want to try saving your current installation then try these:
Malwarebytes with 'scan for rootkits' activated.
ADWcleaner
Antivirus scan
Then install and run Tweaking.com to fix Windows including update. You install it and then restart into Safe Mode and run it. DO ALL pre-scan recommendations before you begin.

You have to be a little bit crazy to keep you from going insane.


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#16
January 10, 2018 at 20:58:20
I have reinstalled windows multiple times, I will try what you suggested tommorow and let you know how it goes.

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#17
January 10, 2018 at 21:04:13
How would I reformate the SSD since it won't let you delete/reformat disks with windows on them?

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#18
January 11, 2018 at 21:08:42
Download the software for the SSD and make a bootable CD or flash drive from the ISO image and use that.
Your Windows install DVD does have a custom install option that includes Partition and Format options. There you can delete the partitions and create a new partition and format it.

You have to be a little bit crazy to keep you from going insane.


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#19
January 11, 2018 at 21:13:47
Okay that's what I thought thank you. I also just found out the CPU fan/heatsink's thermal paste stopped sticking so now and the mount for it is broken, as it's one of those cheap plastic ones. So I ordered a coolermaster heatsink/fan and some thermal paste, I also looked at the GPU again physcially and it looks pretty good, just a bit dusty. Strangely, when I reinstalled it into the old Mobo after leaving it out for a few days it did update, but upon launching a game it would freeze and the screen would go black and I saw some artifacts I will update this once I get get the fan/paste in and the pc up and running. if the issue resolved itself, hopefully it was the motherboard because I already installed it. I really appreciate all the help. I am also prepared to buy a new psu just in case but it appears to run, at least the fan for it does.

message edited by TrustableTyrone


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#20
January 12, 2018 at 17:29:11
Look at this:
http://www.arcticsilver.com/methods...
It shows the proper application of thermal compound to be sure that you do it right the first time.

You have to be a little bit crazy to keep you from going insane.


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#21
January 13, 2018 at 14:53:51
Okay so finished installing everything and it does run. I cleared all drivers again and the screen still flashes black in games and crashes. So I'm assuming a new gpu is needed then?

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#22
January 13, 2018 at 15:03:34
And I tried another gpu it is giving me code 43 on both in device manager

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