scanner wont scan..does nothing since xp reinstalled

May 2, 2012 at 14:57:21
Specs: Windows XP, 3.2/ 1512 MB
Hi guys, you always manage to help me. I had to reinstall xp after a bad virus got me.

Since then I cant scan. I have xp version3. My maxscan6122 and drivers installs but nothing then happens. I used to have imaging but with 2010 thats gone but I installed the microsoft office tool imagind service. still no luck

I also use sometimes my 4 in one printer which has a scanner but again this one doesnt work either. its an hp psc1100. which has its own printing software which doesnt recognize it. although at least that one I see it is in printer section of installed printers.

I kinda start to need it bad id like both to be fixed up as they were working before the virus with this computer but if at least one works id be satisfied. Help school is ending and I need it on a daily basis!

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#1
May 2, 2012 at 15:58:23
Who makes this printer?

Usually the printer/scanner comes with some stuff. Like a program to manage either or both or some things like TWAIN support.

Hang up and live.


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#2
May 2, 2012 at 16:13:08
ah men the first printer and second are not with installation cds dont have them no more. maxscan was memorex its like 8 years old.
the other is HP psc 1100 did install both with driver I had and it automatically installed but computer either doesnt see the scanner portion for the HP and memorex doesnt see it at all

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#3
May 3, 2012 at 11:51:30
Most printers/scanners are not supposed to be connected to the computer until after the drivers have been installed.

After reinstalling XP, did you install SP3 & all the other Windows Updates? How about all the most recent device drivers - motherboard chipset, video, audio, network, etc? All this stuff should have been done before moving on to the printer/scanner. Your MaxxScan 6122 was actually made by Visioneer, so that's where you'll find the drivers. Looks like you had the same problem 4 yrs ago:

http://www.computing.net/answers/ha...

http://support.visioneer.com/

http://h20000.www2.hp.com/bizsuppor...


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#4
May 3, 2012 at 14:10:00
yes but I tried to install it like I managed 4 years ago and but it didnt work

Yes when I reinstalled xp sp3 after I did all my updates. actually the scanner was the 4 in one Hp are the last thing to install but no luck.

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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