Solved Samsung tv will read one hardrive but not the other.

January 28, 2017 at 00:25:28
Specs: Windows 10
So I have two identical WD elements 1T HDD,
Both are formatted as ntfs and from what i can see in the properties seem to be exactly the same.

I have been using my first of the two HDD for years on my samsung tv. It has always been a case of just 'plug and play' with seemless compatibility. the tv seems to play all avi,Mp4 and even Mkv formats.

But when that trusty HDD filled up i decided to get another identical one, to hopefully use it in the exact same fashion. Unfortunately it doesn't seem to be the case as the new HDD works perfectly on the computer and is formatted the exact same way, but for reasons beyond me doesn't seem to work on the tv.

The tv seems to recognize the HDD is there but it tells me that there is nothing on the HDD, which i know is not the case.

As a sidenote the only change that i feel could have been different is the fact that the first HDD was formatted in Windows 8 and the newer HDD formatted in Windows 10.
Could there be a difference in the operating systems capabilities of formatting? and is there a way to re-format my newer HDD the same way as my old one, that doesn't involve to reinstalling windows 8?


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✔ Best Answer
January 29, 2017 at 09:12:40
"I think they both came formatted as NTFS from the manufacturer"

NTFS is not open-source, it's a proprietary Microsoft design. Many drives come formatted as FAT32, that way they can read by ALL OSes - Windows, MAC, Linux, etc. That being said, it appears your drives did come preformatted as NTFS. You mentioned that they were reformatted, one in Win8, the other in Win10; why was that done?

"Formatted for Windows®
Formatted NTFS and compatible
with Windows 8, Windows 7,
Windows Vista®, Windows XP. Can be
reformatted for Mac®."

https://www.wdc.com/content/dam/wdc...

I suggest you read into the specs & requirements for your Samsung TV.



#1
January 28, 2017 at 03:51:11
When you format a drive to NTFS (or indeed FAT32) it's the same regardless of which Windows version you have used to format it, so I don't think the problem lies there. NTFS is NTFS, period.

It's possible that the problem drive is faulty so test it with the WD diagnostic software called "Data LifeGuard Diagnostic for Windows":

http://support.wdc.com/downloads.as...

message edited by phil22


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#2
January 28, 2017 at 07:04:55
Did those drives come formatted NTFS or something else? If they were converted to NTFS the cluster size could be different. Another thing to check would be if indexing is set for both drives.

NTFS the format type but there can be variations on how it is installed. As far as I know, the default cluster size is 4kB but can be formatted using anything from 4kB to 64kB. That could be the difference.

NTFS is optimized for 4kB but if a conversion tool was used the cluster size could be different.

I agree it would be a good idea to run a diagnostic on them.

edit

Post the full model of these portable drives. Are they USB 3.0?

message edited by OtheHill


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#3
January 28, 2017 at 15:20:16
Thanks for the response!

I think they both came formatted as NTFS from the manufacturer.

They are both WD Elements USB 3.0 1TB External Portable Hard Drive WDBUZG0010BBK

I will run the diagnostic and see what it comes up with.

Does the the HDD have to be reformatted if the cluster size is indeed different? and how do I check what the cluster size is?

message edited by Nolan181


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Related Solutions

#4
January 28, 2017 at 15:40:52
Try this. Create a folder on the root of the drive without any folders inside of that. Then put some files in there with a naming convention of 8.3. In other words, make the name 8 letters in length and make sure the extention is just 3 letters.

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#5
January 29, 2017 at 09:12:40
✔ Best Answer
"I think they both came formatted as NTFS from the manufacturer"

NTFS is not open-source, it's a proprietary Microsoft design. Many drives come formatted as FAT32, that way they can read by ALL OSes - Windows, MAC, Linux, etc. That being said, it appears your drives did come preformatted as NTFS. You mentioned that they were reformatted, one in Win8, the other in Win10; why was that done?

"Formatted for Windows®
Formatted NTFS and compatible
with Windows 8, Windows 7,
Windows Vista®, Windows XP. Can be
reformatted for Mac®."

https://www.wdc.com/content/dam/wdc...

I suggest you read into the specs & requirements for your Samsung TV.


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