restoring factory windows

September 20, 2011 at 12:38:26
Specs: Windows 7
I am having troubles with my computer. i have an Acer desktop m5640. I am not computer literate at all! My son had put a virus on the computer. Had to do a recovery. I let my neighbor do it, because it was not working for me. When i got it back there was Windows Basic installed instead of the Vista Premium that it originally came with. It is very slow to boot up, and freezes alot. i am going to assume this is because of the basic since it wasnt doing this before. i have since bought a new computer. but with my son in high school i would like to give him the accer. It has been a while, so i cant remember if the problem was that the the recovery disc didnt work. And i dont know check it to see if they work. i have recovery disk and system disc that i had ordered from accer while my computer was still under warrenty. any advise?

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#1
September 20, 2011 at 21:28:49
Test the memory with Memtest86.
Test the hard drive with utility from the hard disk manufacturer.
Set in the BIOS the boot order so the DVD drive is first in the boot order.
Windows 7 Basic, if you have at least 2GB RAM should be faster than Vista, especially on a clean install. Which ever you install, choose custom and delete existing partitions and create a new one to do the install on and format that. This will ensure that you are free of any infection and free of any leftovers from the slow installation.

You have to be a little bit crazy to keep you from going insane.


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#2
September 20, 2011 at 22:05:10
ok...that sounds all good, but i dont know how to do any of that. I only know how to type and check facebook. lol
Can you explain the steps please?
thank you for responding
april

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#3
September 21, 2011 at 20:23:49
Memtest and the hard drive utility are bootable programs that you can download and burn the ISO image to a CD to make it bootable. If your BIOS is set to boot from your DVD drive first then just putting in the disk and restarting the machine will start the program and it will run outside of windows for the test. Each program will need a separate blank CDr disk and you will need to make sure you are burning the image as a bootable disk and not just copying the files. The manufacturer of the hard drive's name is on the side of the drive so you will need to open the side panel to read this off of the drive

You have to be a little bit crazy to keep you from going insane.


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