Restarted then Blank

February 17, 2009 at 17:12:46
Specs: Windows XP
Hi, my issue is the my monitor would not get signal after restart. It started when I install a new bios update for the video card (HD-487A-ZDDC) and right after installed the new 9.1 driver. Then it ask me to restart and so I did, right after the monitor did not get any signal. What I did was to switching between two monitor and also switching cable from DVI to VGA but still nothing. Also thought it might be the bios, so i restarted it by taking out the battery then back in , but nothing happen. I wonder if it could be that the video card is dead? I need help to fix it. I've only had for 3 weeks... Please and thank-you.

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#1
February 17, 2009 at 18:10:30
Maybe the video settings were changed to something incompatible with the monitor when you did the flash or driver update.

Does it boot to safe mode (Tap F8 before the OS would normally start to load. Choose 'safe mode' from the menu.)? If so, save the safe mode video settings and reboot to normal mode. Then adjust colors and screen area to something compatible with the monitor.


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#2
February 17, 2009 at 20:23:07
well I don't think he's getting to see a POST at all.

you were doing a bios update to a videocard you bought 3 weeks ago? that in itself sounds like something unreal. you're mentioning '9.1', which is the latest catalyst control center from ATI. so i guess you were upgrading ATI software, not updating a bios. from a bios update, problems can occur. but from a misinstalled driver? never, not to the extent you're showing. can you see the pc post? does it show anything at all before it gets to xp? like the processor and ram count, devices, can you get into bios? I doubt it.

I'm blaming hardware, even though you're only referring to a software update. you have failing hardware. can be your monitor, or your video card. borrow a video card and try it out.

I always say it's best to doublecheck.


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#3
February 17, 2009 at 20:55:16
Sure it may be hardware but before he starts yanking cards out why not spend 5 minutes and see if it boots to safe mode?

Hard to know for sure if there's a visible posting screen. With fast systems a normal boot can sometimes get to the desktop before the monitor warms up. Also note he says he did a bios upgrade and then updated the drivers--two separate processes. Lacking evidence to the contrary we need to take him at his word.


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#4
February 18, 2009 at 12:58:50
One thing while installing the bios update for video card it said something like "ROM programing fail" I'm pretty sure that what it said. How would I boot to safe mode if I can not see anything?

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#5
February 18, 2009 at 16:01:32
Does your PC have an on-board video port also? If so did you check to see if it was working?

If you don't have an on-board port (or you do and it works) and you've previously observed a posting screen and don't see one now then it just about has to be the card. The next step, as Rob suggested, would be to try another card or maybe try the possibly bad card in another PC.

If the process of elimation indicates the card is bad then take it back to where you got it. Don't tell them you botched a bios upgrade, just say it stopped working. Maybe they'll replace it.


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#6
February 20, 2009 at 14:50:49
I'm sorry but what exactly process of elimination? It might be my videocard then... Only lasted 3 week...

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#7
February 20, 2009 at 16:26:36
A lot of things can screw up in a PC resulting in no video. From your description is sounds like a bad card. But trying that card in a different PC or a known working card in yours should give a more definitive answer.

If the problem card works in another PC then the card is OK. If not then it's likely bad. You'd only need to verify a posting screen as windows may not load with the different card.

Or swap out the problem card with a known working card and see if you get a posting screen. If a different card works then your card is likely bad. If a different card doesn't work then the problem is elsewhere.


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#8
February 21, 2009 at 05:42:34
okay now that you added "ROM programing fail" to your post, i can assure you the bios chip on the display card is misprogrammed. i wonder if you can boot with your onboard vga OR a pci videocard, then re-flash the bios to the damaged card. anyway, the best idea is to try replacing it in the manner stated by daveincaps.

I always say it's best to doublecheck.


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