Solved Re-flash failed BIOS update on HP laptop

November 27, 2011 at 21:40:23
Specs: Windows 7, Intel i5
Hello everyone,

My brother has a "HP G62-208CA" laptop which runs on Windows 7 Home Premium. Recently, while his laptop was updating the BIOS, he accidentally UNPLUGED the power. Now, when the laptop is turned on, it shuts down right after I can see the message "press esc to enter BIOS." So I can't even go into the BIOS. How can I fix this problem or how can I re-install BIOS for this laptop?
Thank you very much for any help.


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✔ Best Answer
January 4, 2012 at 18:27:45
OK, I have a solution.
In my case it was a G62-228 CA laptop, that failed to boot after a BIOS update.
When I powered up, the fan would come on for a few seconds, the screen would display the HP logo, and show " Press ESC to enter BIOS setup " and then shutdown, no matter what key I pressed (ESC, F8 , F10). I called HP service and of course it was out of warranty, and after no luck over the phone, they suggested that I return it for repair for $380.
After several hours of internet searching, I found that pressing Win+B gets it to boot from a CD or a USB key, and restore the BIOS. When I pressed Win+B and then powered up, the laptop stayed on, and said "recovering BIOS" and then "Writing BIOS" and "Verifying BIOS" After this it shutdown again, BUT the next power up it came on for longer and said "BIOS recovered successfully" and SOMETIMES (about 1 in 4 times or so) booted into Windows. The SOLUTION is, after getting it into Windows somehow (through this tortuous process of recovering the BIOS, which I think reloads the corrupted BIOS and doesn't fix the problem) you have to run the sp52598.exe file which you can download from the HP website. This file is an executable, which loads the "Insyde" utility and allows you to load the new BIOS. After I had done this, the laptop worked fine.


#1
November 28, 2011 at 00:06:45
In case of BIOS update failure, you have to read the documentation that came with your computer about how to save the BIOS.

Some BIOSes allow to boot to CD-ROM drive or USB flash disk where there is the BIOS file for recovery from the crash.

Create a CD-R with the BIOS file on it or USB flash disk with the BIOS file or both. The BIOS file should be directly on the root of the CD-R or flash disk, not in a folder. It should have the 8.3 name and the extension should be .ROM, .BIN, etc. not a zip file.

Place the CD-R and the flash disk and restart your computer. The BIOS may be able to reach the BIOS file on the media and recover.

CoolGuy


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#2
November 28, 2011 at 11:05:28
"while his laptop was updating the BIOS, he accidentally UNPLUGED the power"

There was no battery in the laptop at the time?


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#3
November 28, 2011 at 11:30:05
Odds are you are going to have to send it to HP to be repaired

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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Related Solutions

#4
November 28, 2011 at 15:31:24
Wish I had only one penny for each person that did an un-needed bios update.

Only now have computers been updated to a point where a bad flash can be fixed at home. The owners manual or sales pitch would say something like that can be done. I forget the term for it.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#5
November 28, 2011 at 20:51:49
I have to ask. How do you accidentally unplug the power, to a laptop with a completely dead main battery, during the 10 seconds that it takes to flash the BIOS?

Socket 939 | Dual-core Opteron 185 @ 3.2GHz | 4GB | 1.0TB | Win7 x64
GeForce GTX 460 1GB | X-Fi Ti Pro | A8N32-SLI Deluxe | Antec P182


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#6
November 29, 2011 at 08:22:08
Thank you so much everyone for quick responses. Sorry for my mistake. My brother didn't unplug the power. He said the laptop took over 10 minutes to update the BIOS, and then it restarted and shutted down.

Since the laptop bought over a year, so the warranty was expired.

Below is the link to HP website for the laptop. This is an update version of BIOS, not full version, right?

http://h10025.www1.hp.com/ewfrf/wc/...


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#7
November 29, 2011 at 18:03:28
It is the full code of the bios usually. It is also an .exe file so you can't likely use it to create any kind of bios disaster recovery.

I'd see if you can clean cmos just to see if it will boot.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#8
November 29, 2011 at 23:42:39
How can you clean up the CMOS, jefro? Take out the battery in the motherboard?

Thank you for any help


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#9
November 30, 2011 at 13:00:16
It is in the owners manual how to clear bios usually. Some use a jumper that has to go between posts where the power supply is disconnected. You have to be sure to return it before you apply power. Other boards have to have either a real time clock or a small battery removed for a few hours. It might work in a few minutes though.

It would be a last ditch effort if the bios failed.

It could be that some setting has changed also like default bios settings. It might be that you only have to move monitor to motherboard display to change it back.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#10
November 30, 2011 at 23:47:27
Thank you jefro and others who gave me a help. I will try and let you know the result.

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#11
December 7, 2011 at 11:17:17
I downloaded the manual of the HP G62-208CA laptop. It shows how to remove the RTC battery, but after I opened, I don't see the RTC battery at all. Does anyone khow where is the RTC battery for this laptop? Thank you

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#12
January 4, 2012 at 18:27:45
✔ Best Answer
OK, I have a solution.
In my case it was a G62-228 CA laptop, that failed to boot after a BIOS update.
When I powered up, the fan would come on for a few seconds, the screen would display the HP logo, and show " Press ESC to enter BIOS setup " and then shutdown, no matter what key I pressed (ESC, F8 , F10). I called HP service and of course it was out of warranty, and after no luck over the phone, they suggested that I return it for repair for $380.
After several hours of internet searching, I found that pressing Win+B gets it to boot from a CD or a USB key, and restore the BIOS. When I pressed Win+B and then powered up, the laptop stayed on, and said "recovering BIOS" and then "Writing BIOS" and "Verifying BIOS" After this it shutdown again, BUT the next power up it came on for longer and said "BIOS recovered successfully" and SOMETIMES (about 1 in 4 times or so) booted into Windows. The SOLUTION is, after getting it into Windows somehow (through this tortuous process of recovering the BIOS, which I think reloads the corrupted BIOS and doesn't fix the problem) you have to run the sp52598.exe file which you can download from the HP website. This file is an executable, which loads the "Insyde" utility and allows you to load the new BIOS. After I had done this, the laptop worked fine.

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#13
January 5, 2012 at 08:33:35
Thank you very much for your suggestion fidzio.
First, I put in a DVD with the BIOS file that I downloaded from HP website for my model of laptop. Then I pressed and held the Win+B keys and then the POWER button, I saw the CD-ROM drive running for a while and then it stopped and then ran again. However, after about 1 minute, the laptop shut down again. I turn on the laptop again, the problem is same thing.
I have a question. The BIOS file that I downloaded from HP website, do I have to extract out that file before burning to the DVD disc?
Do I have to burn that file as the BOOTABLE DISC?

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#14
January 5, 2012 at 20:57:30
My understanding is that the spxxxxx.exe file is an executable which has to be run from Windows.
Your symptoms seem similar to the ones that I had. I don't know how to load the BIOS directly without getting into Windows first. I tried creating a recovery CD and Win+B and then the power button caused it to run, but I don't think it did anything. Then I tried various files on the USB key and after Win+B and the power button, I managed to get it to "recover" the (faulty) BIOS somehow, because it didn't load anything from the USB key.
I suggest you try plugging in a USB key with the spxxxxx.exe file and then Win+B and the power button. Try this a few times and hopefully the laptop will stay running and recover the BIOS. After that, with a bit of luck it will boot into Windows and you can then run the spxxxxx.exe file under windows.
All the best!

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#15
January 7, 2012 at 20:43:00
I also tried a USB drive with the BIOS file that I downloaded from the HP website, but the problem is samething.
How do you create a "recovery CD"? Is it a set of "Recovery image discs" that you backuped from your laptop? Thank you for any help.

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#16
January 8, 2012 at 20:15:24
I don't think that a recovery CD will help much. Try pressing Win+B then pressing and releasing the power button while you have the USB key plugged onto the laptop. If you can get the "recovering BIOS" screen then you may be able to get into windows and then you can run the downloaded spxxxxx.exe file from within windows.

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#17
January 10, 2012 at 08:17:51
thank you for your advices fidzio. I have tried many different ways, but not successful. Right now, the only solution that I think can help to solve this problem is to remove the "RTC(CMOS) battery" from the laptop. But the manual of my laptop also showed the wrong location of the RTC battery. I followed its instruction to remove the RTC battery, after I opened the laptop, I COULDN'T find the battery. Really disappointed me.

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#18
March 1, 2012 at 16:55:53
Hello, I have the same problem with my HP G62-222us I extract the exe bios file and try to find the .BIN .WHP or any bios file, but non of them has the correct type. Any suggestion that can help?

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#19
March 1, 2012 at 23:49:38
Is your laptop still under warranty? If it does, you better to send it back to HP. I am lucky that HP agrees to replace a new laptop for me.

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