Recover Lost Files on Crashed Seagate Barracuda external HDD

July 19, 2013 at 02:42:36
Specs: Windows 8
My external hard drive (Seagate Barracuda 7200.11) decided to start to act up a while back, and eventually fell foul of the seemingly common 'LBA/stuck in BSY' state and it could no longer be recognized or accessed. I considered the drive dead and put it away for another day.. Now deciding there is important data on it that I would like to keep and having time on my hands, I recently dragged it back out and went about fixing it. I trawled the net and found how to fix the 'LBA/stuck in BSY state' which after a careful operation, I successfully managed to do.

Now I found myself stuck at the original problem I had ... The drive is now recognized, shows a directory structure and reports used hard drive space, but none of the files are visible or accessible, so I couldn't get them off the drive. The drives operation sounds clean and quiet, suggesting to me that there is no heavy physical damage to the drive at all, although I do understand that just because it's quiet, it doesn't mean it's 'fine'.

Again I trawled the net for a solution to this problem, after advice from a wiki site and seeing CRC errors, firstly I ran a 'CHKDSK /r /f' from DOS on the drive. I started this at work yesterday and after about 2 hours it was apparent that it wasn't going to finish anytime soon and my shift was nearly over. It was throwing up a lot of errors about bad clusters, but it also said it was replacing these clusters, so things did look a little better. I decided that with time running out, I would cancel the CHKDSK and take the drive home and do it again, where I could leave it running for hours, even days if I needed to.

I left it running before turning it in last night and checked it this morning, it had a ton more bad cluster errors, but was now reporting that there wasn't enough space on the HD to repair these clusters, and at 10% the CHKDSK conked out with some very long error number to which I can find no reference at all to on the net. For the record, this drive was only about a quarter full, so there is easily plenty of space to replicate the entire file contents if so required (500Gb drive in total).

I have spent more time today looking for my next move, I tried to run CHKDSK again, but that now reports that the drive is in a RAW state and that it doesn't work with RAW drives. I've since downloaded and tried to use Recuva and although it can see the drive, it comes back with the error 'G:\ is not accessible - Data error (CRC)'. I've also tried ZAR9.2, but that hangs when 'Scanning MD RAID', I'm naturally presuming its falling over trying to figure out the now very ill HD.

Where I am now as I write this plea for help...

Opening 'My Computer' shows the drive, but it's now lost it's name and it simply referred to as 'Local Disk (G:)'.
Any attempt to open it throws up the same error that Recuva does (G:\ is not accessible (CRC)'
A 'Properties' of the drive reports it as of 0 capacity, with 0 used space and 0 free space.
I still cannot run a CHKDSK because of the RAW situation.


Of course, the easy way out is to just bin it, and I wouldn't hesitate if it didn't hold stuff that I really didn't plan on losing. So I find myself here asking if anyone could spare me a wee bit of time to shed some light on my plight.

Any help is greatly appreciated

Thanks in advance


Stef


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#1
July 19, 2013 at 05:51:54
I didn't see anything about trying Seagate's software? Or whether you've tried removing the HDD from it's enclosure & connected it directly to the motherboard?

http://www.seagate.com/support/down...


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#2
July 19, 2013 at 05:57:59
Not sure how good/easy/expensive these are
Testdisk
Spinrite
Hard disk regenerator

A thank you would be nice, if I have helped.


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#3
July 19, 2013 at 08:45:50
Thanks for the replies so far...

@riider, I've just tried the program called 'SeaTools' from the link you provided. It seems to detect the drive, but cannot pull up the information on the Model Number, the Name or the Firmware Version of the drive. I've tried the short and long 'Generic Tests', but both fail and the 'Advanced Tests' appear not to do anything at all :( Sorry I forgot to mention that I already have taken the HD out of the external casing and plugged it into 2 different PC's, exactly the same happens :(

@clive_pearce, I had already tried Testdisk but forgot to mention it, Testdisk doesn't even detect the drive, so I cannot use it :( I had a look at Spinrite, but they want $90 to buy it and there is no trial version, which in my opinion seems a bit steep for something that has a high chance of failing :( I've just tried HD Regenerator, but although it can see the drive in question, it reports it having a zero size, and then falls over :(

Thanks for the info so far, still hoping I can get my stuff back off this drive :(

Stef


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Related Solutions

#4
July 19, 2013 at 13:32:00
Look for the external hard drive in Windows Disk Management. If there is a listing for it there, post all the information listed for THAT drive.

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#5
July 19, 2013 at 14:05:27
It's not listed, just shows the 3 HD's in my PC, some system reserved space and the DVD drive :(


Stef


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#6
July 19, 2013 at 14:27:38
So then, whare IS the drive showing, as you stated in your original post?

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#7
July 19, 2013 at 15:31:22
Bottom line.....it's dead Jim! If you can recognize the drive you can recover from the drive. What you have sir is a brick wall...draw an x pound head here!

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#8
July 19, 2013 at 21:33:45
You might check # 23 in this recent thread:

http://www.computing.net/answers/ha...

We had given up finding a fix but the OP found a solution. Here's a download for the software he used:

http://www.z-a-recovery.com/downloa...

Of course windows has to be able to see the drive. It's not clear if that's the case with your situation.


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#9
July 20, 2013 at 07:16:01
Windows can see the drive (sometimes), just have to unplug and plug it in again and it will eventually see it. But the programs I've used above either can't see it, or hang when trying to see it :(

I've already tried using ZAR, it just hangs when trying to figure out the 'MD RAID' as it calls it? I've just started it again and will leave it for as long as it reasonably takes to decide if it can or cannot do anything with it...

Then again, reading that other thread, I have a nasty suspicion that running CHKDSK may not of been the cleverest thing to do?


Stef


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#10
July 20, 2013 at 08:06:05
Nope, at least an hour later, and it's still stuck on 'Scanning MD RAID', safe to assume it's hung :(


Stef


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#11
July 20, 2013 at 14:12:00
If you have a compatible desktop computer then I suggest you remove the hard drive from the enclosure and connect it directly to one of the internal controllers. This will void your warranty, if you still have one but may allow you to recover your files.

Relying on only ONE copy of important files is risky. You should always maintain at least TWO copies of any important personal files.


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#12
July 20, 2013 at 17:04:45
Sorry, but it sounds like the drive is dead. If Seagate's software cannot complete even the short test, I doubt that anything short of a professional data recovery service (expensive) will be able to get anything off the drive.
If Seagate cleared the drive and you could see it in Disk manager, then there would be a reasonable possibility of recovering at least a portion of your files. As already stated, always keep a second copy of all important files on a completely separate drive.

You have to be a little bit crazy to keep you from going insane.


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#13
July 21, 2013 at 08:58:45
You can try getdataback from runtime.org. It is not free, but it is free to try. If it can find your files and looks like it may recover them, you have to pay to be able to recover. I bought a bunch of their recovery line because I like their software. Otherwise it sounds like the board itself has failed/is failing cause the hdd plays hide and seek. To recover from said drive if all else failed. You have to find board for the hdd (the controller card) on the underside that was made for the same hd around the same time. The boards are not generally expensive but finding one close enough to your own model to actually function is another.

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