Realtek AC97-no sound

July 15, 2010 at 13:58:30
Specs: Windows 7, AMD Sempron 3300
I have an eMachinesT3304 using Windows7 as the OS. Everything works great, but I don't have any sound. The little pop-up when I scroll over says "Audio Service is not running", I run the wizard getss halfway thru and it says Wave Shell DLL's have stopped working, no solution is found and I'm back at square one. I also have a CreativeSoundBlasterLive!5.1 I installed the card and Windows7 doesn't recognize it. Please help!

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#1
July 15, 2010 at 14:47:34
When you installed the Soundblaster, did you enter the bios and disable the on board sound?

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#2
July 15, 2010 at 15:20:53
Windows allows you to install more than one sound adapter device, but can only use one sound adapter at a time.

Whatever sound device you installed (or the operating system installed because it has the proper software built in) the drivers and associated software for last becomes the default sound device Windows uses, but you can choose either one in Control Panel - Sounds and Audio Devices - Audio - set at least the first two choices to the same sound adapter (the onboard sound may not appear for the third choice).

Oops - that's in 2000 or XP - something similar is in Windows 7 in Control Panel.

For the onboard sound, it must be enabled in the mboard's bios Setup if you want to be able to use it - it is by default.
You DO NOT have to disable the onboard sound if you also have another sound adapter, but you can if you never want to use it.

Of course, if you have more than one sound adapter, your speakers have to be plugged into the correct jack for the sound adapter in order for you to hear sound from it.
E.g. if you're using just a pair of speakers, those have to be plugged into the green jack where most of the ports are high up on the back of a desktop case if you're using the onboard sound,
or - plugged into the green jack on the Creative card that's in a slot space lower down on the back of the tower case.


People often install the wrong sound "drivers", or install the right sound "drivers" the wrong way.
Sound "drivers" are NOT just drivers. They always have associated software that must be installed along with the drivers. If you install only the drivers, your sound will NOT work correctly.

If the sound drivers and associated software are NOT built into the operating system, you must use the proper "drivers" installation - that's on the CD that came with the sound adapter if it's a card in a slot, or available on the web site of the maker of the sound card in a slot,
or if it's built into the mboard, available on the web site of the brand name system's web site in the downloads for your model, or available on the web site of the mboard maker in the downloads for your model if you have a generic desktop system.
If you randomly get the "drivers" installation from elsewhere, it's quite likely they will be the wrong download.
.......

Whether the sound drivers and associated software are built into the operating system or not, you must install the software the right way.

If you're sure the jack for the speakers is in the right port for the sound adapter that's shown as the default in Control Panel - Sounds and Audio Devices - Audio, and the software isn't working properly
Oops - that's in 2000 or XP - something similar is in Windows 7 in Control Panel.
- go to Control Panel - Add / Remove Programs, and Un-install anything listed for that sound device.
If you un-installed something, reboot.
- DO NOT point windows to sound drivers yourself while booting the computer !
- go to Device Manager. If there are listings for that sound adapter, RIGHT click on them, Un-install them.
Reboot the computer.
- if the sound adapter IS supported by the operating system, when New Hardware pops up, allow Windows to search for the software for it - it should be found automatically.
- if the sound adapter is NOT supported by the operating system itself, DO NOT point Windows to where the drivers for the sound adapter are when New Hardware pops up. CANCEL that, continue on to the desktop screen, them install the proper software.

If the support for the sound adapter is NOT built into the operating system (this probably applies to the Creative card) .....

Unless the instructions for installing a device tell you otherwise.......
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

If you DID install drivers that way, go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting, and install the software the right way !

The same applies no matter when Windows finds New Hardware !
......

Similarly, if the support for the sound device IS built into the operating system, if you want to re-install the software for the device, DO NOT point Windows to the location of drivers for it yourself while booting the computer. If New Hardware pops up for it, allow Windows to look for the right software - it should find it and install it automatically.
.........

NOTE - DO NOT install the Creative card in the last PCI slot of the PCI slots closest to the middle of the mboard. That slot is forced to use the same IRQ as the video, and you're likely to have problems with any PCI card in that slot, unless it's a PCI video card.
..........
The Creative card has a model number on it - CTxxxx or SBxxxx.

If you don't have the CD that came with it, or if you do but it doesn't have Windows 7 drivers on it, to find the proper software download on the Creative sites, to make sure you're downloading the software for the right sound chipset, take a stab at looking for software for it on a Creative site, then when you're on a page that has possible software, use the SBxxxx or CTxxxx model on that page to search for suitable drivers - doing that will find the right software for sure.

OR - tell us the model number on the card - SBxxxx or CTxxxx - and we'll point you to the right place.

NOTES - the Creative software installation download

You need to reboot the computer at least once after you have Un-installed listings for a Creative sound device in Device Manager (Live something in this case ?) , otherwise you will get an error message and the installation program will quit.

Note that the Creative software installation download is multilingual.

If you see the wrong characters for your language when you run the download, it uses the language of the LOCALE in System Information in Windows to determine which language to use for the installation text.
If you need to change the characters, you need to change the LOCALE.
I know how to do that in 2000 and XP - if you need to do that I could determine how to do that in Vista, which has many things the same as in Windows 7.
.......



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