Ram Problems With Hp Slimline s5304y.

September 7, 2013 at 20:26:48
Specs: Windows 7, Amd Athlon II x2 / 4GB Ram
I have been trying to fix this HP Slimline s5304y, but it seems to have Ram Problems. I had been having problems installing Windows 7, i got it to install with only one stick of 2GB ram. If i put both in then I have problems. I ran Hp Diagnostics tool and and went fine with just one stick. Either stick in either slot it works fine, but if i put two sticks in it comes up with BIOME-1 error. So I used Memtest86, same thing! If i use one stick, no errors, if two, it comes up with lots of errors!

Thanks for your help.


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#1
September 7, 2013 at 22:48:02
The specs say 4 gig should be ok:

http://h20000.www2.hp.com/bizsuppor...

If you've added or changed the ram you might want ot check there to make sure you're installing the right stuff.

The computer originally came with windows 7 64-bit. Are you trying to install a 32-bit version? More than about 3.5 gig of ram can cause problems with 32-bit OS's.


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#2
September 8, 2013 at 05:54:08
Should be 2 x 2GB DDR3-1333 @ 1.5v.

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#3
September 8, 2013 at 06:42:18
Look:
Memory upgrade information

Dual channel memory architecture
Two DDR3 DIMM (240-pin) sockets
Supported DIMM types:
PC3-8500 (DDR3-1066)
PC3-10600 (DDR3-1333)
Non-ECC memory only, unbuffered
Supports 2GB DDR2 DIMMs
Supports up to 4 GB* on 32 bit PCs
from: http://h20000.www2.hp.com/bizsuppor...
If they are not the original sticks of memory, make sure that they are both the same specs and meet the above specs. If they are different enough, they will not run together. Memory should be replaced as a matched pair for best performance, but at a minimum, they need to be the same size, speed, voltage, and timings.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
September 8, 2013 at 10:43:04
Yes, it is a 64 Bit os. The two ram sticks are the same(2x 2GB PC3-10600U) and I believe they are original(I'm not sure though, I just bought the computer). That's why this doesn't make scene. Maybe a problem with the motherboard?

message edited by ADD99


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#5
September 8, 2013 at 15:01:06
By process of elimination you've verified the ram slots and ram sticks are all good. They're just not working together. When googling that error it seemed to occur more often than it should with HP's so maybe it is a bios or motherboard problem associated with their architecture.

I checked the support page for that model:

http://h20000.www2.hp.com/bizsuppor...

for a bios update but they didn't show any. I did notice you could order the recovery disks for it. If that's not what you're using to do the reinstall you might consider ordering a set from them. I've done it once or twice. As I recall the most it ever cost was around $15. However I don't think that will fix the error since it's showing with memtest too.

One solution to the error was to make sure the ram slots are clean and the sticks firmly inserted. But that doesn't seem likely in your case with all the testing you've done.

I think you should verify the ram you're using exactly matches the specs provided by riider and Fingers as it may be possible that although the sticks are both good they're not compatible with each other, at least with HP's. Or you could try replacing one of the 2 gig sticks with a 1 gig stick and see how it runs with 3 gig.

message edited by DAVEINCAPS


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#6
September 8, 2013 at 15:16:17
I tried cleaning the ram and slots, it didn't help. My ram seems to match hp's specs except mine is PC3-10600U not PC3-10600, if that makes any difference. I really think this is the original ram. Do you know what brand of ram Hp usually put in? This is hynix. I probably will not try the 3gb idea because I dont have any other of this ram and i don't want to go a buy it, and find out it doesn't work.

Thanks for your help.


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#7
September 8, 2013 at 18:12:56
I don't know what brand HP would have originally put in. I imagine they don't lock themselves in to any particular manufacturer. I still think the thing to do is to try different ram. I understand that buying it when you can't be sure it's the problem is not something you want to do. Ram is fairly cheap on ebay so you might consider checking there, although you can't be absolutely sure what you get is good--but it usually is. Think it over. Others may post in with better ideas.

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