question about 4-Port USB 3.0 PCI Express Card for my HP PC

August 4, 2014 at 01:15:52
Specs: Windows 7
I bought a 4-Port USB 3.0 PCI Express Card No Additional Power Connection Needed form http:http://www.amazon.com/gp/product/B00JFR2I2C I installed the card in my HP desktop,It works great except on little thing. I cannot turn my computer off. Let me rephrase that, I can turn it off and it goes through the entire shutdown process but seconds after the shutdown it turns itself back on. Further investigation has revealed that the usb hub that I have plugged into it (a Cable Matters 10 port hub) might have something to do with it as well. When I unplug it and uninstall the device driver for the card (start over from scratch) I am able to power down successfully. I have went step by step back through the process and when I turn on the Cable Matters Hub the shutdown process fails and a restart begins again. Any advice?

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#1
August 4, 2014 at 01:22:19
Do you load drivers off a CD that come with the card?

Have you tried just installing the hardware and letting Windows find the drivers for it?


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#2
August 4, 2014 at 01:27:24
yes, i installed the latest driver from their official website

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#3
August 4, 2014 at 01:38:19
Out of curiosity, do you have a SSD installed in your system?

What happens if you let windows search for the drivers after it detects the new hardware?


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Related Solutions

#4
August 4, 2014 at 01:43:39
hey, I'm not sure what's your ideal, the card works fine,the only one problem is I can't turn off my PC, should I try another PC?

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#5
August 4, 2014 at 01:52:55
The reason I ask is reading the reviews at Amazon one customer had trouble with the computer restarting with a SSD installed.

Also a lot of people had trouble with installing drivers. They went to the initeck website where there were updated drivers for that product.

Also with A LOT of hardware windows can and will search for drivers for it and install. Although it doesn't always have everything.

message edited by btk1w1


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#6
August 4, 2014 at 02:30:12
but I do not have the same trouble, i just can't turn off my PC, I don't know why

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#7
August 4, 2014 at 03:20:37
A excerpt from an Amazon reviewer:

....Unfortunately, I think this card's absence of additional power connections may be its only flaw. When using my external SSD, my computer couldn't turn off when plugged into this expansion card. It would just restart over and over again. Unplug the SSD, my computer turned off normally.....

The reason I am angling towards drivers being the issue is buggy drivers can cause hardware and software conflicts which can cause improper shutdown (among other problems) of your PC.

If you haven't already yet, take a look at Initeck's website and see if there are updated drivers for your card.

In any event the seller has said it is compatible with Windows 7, if you are experiencing problems using it with your Windows 7 PC this could be classed as a compatibility issue and be grounds for return.

Take a look at the reviews at Amazon, other purchasers have returned their card and mentioned their alternatives.

message edited by btk1w1


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#8
August 4, 2014 at 13:51:03
You could look into BIOS and see if there are any options to Start from.... as in USB, Keyboard, PCI, PCIe, etc and if they can be disabled.

You have to be a little bit crazy to keep you from going insane.


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