Program for digitech scanner wont install

Sony Vaio laptop with intel core 2 duo p...
June 19, 2010 at 19:53:00
Specs: Windows Vista
i have just bought a digitech scanner and the program wont load or install on a sony laptop . it doesnt appear to be in the drive. the disc works in other computers. The mats---a cd dvd drive works. hope you can help. very frustrating.ps isnt pink

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#1
June 19, 2010 at 20:32:34
Is the scanner listed as being compatible with Vista and do you have the correct drivers? Have you checked the manufacturers website for any known problems?

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#2
June 19, 2010 at 21:27:40
Your laser lens may be "dirty".
Try cleaning the laser lens on the optical (CD or DVD) drive.
Usually when you eject the disk tray on a laptop, when it has no disk on it, you can see the laser lens on that - use a tissue or soft cloth to clean it off.

If you can't get the CD to work, you can probably download the software you need to install from the scanner manufacturer's web site.

Usually you DO NOT plug in the USB to the scanner until AFTER you have installed at least part of the software for it. Read the installation directions.

Usually you must install more than just the drivers - many devices also have other associated software that must be installed along with the drivers.

Unless the instructions for installing a device tell you otherwise.......
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

If you DID install drivers that way, go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting, and install the software the right way !

The same applies no matter when Windows finds New Hardware !

The scanner may NOT be detected correctly or work properly unless you plug it into a USB port built into the laptop.

USB devices may not work correctly when they're connected to certain USB ports e.g. ports in a hub or on the front of a desktop case.
See response 3 in this:
http://www.computing.net/answers/wi...

Also - if you are using a USB extension cable that did NOT come with the device, some of them have inadequate wiring and will not work properly with some USB devices.


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#3
June 20, 2010 at 04:37:51
Thank you - yes it is compatable with Vista. i have read the guide and havent plugged the usb scanner in yet. I have read the troubleshootingguide to no avail. the cd just wont load. it doesnt even show up in the dvd drive. other cds and dvds work. The installation cd works in other computers . ive read the system requirements. Lots of space. I havent been able to locate a manufactures web site? the disc will not load- theres goes my weekend. :] i unistalled Photo Impressions 5 as the installation disc had photoimpressions 6 - maybe i need to remove all of the arc soft suite [got it with my camera i think] to get it to load?? mmmmm thank you.

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Related Solutions

#4
June 20, 2010 at 08:02:26
Did you try cleaning the laser lens?

What model is your Sony laptop?

The same scanners are sometimes sold under many brand names. The same scanner can be various models, and can have labelling slapped on it according to the brand it's sold under. Sometimes the brand is that of the software that comes with it, rather than the actual maker of the scanner.
That appears to be the case with this one.
Digitech Systems
Software only
http://www.digitechsystems.com/inde...

If you tell me what model it is I might be able to help further.
What model is the scanner?

This might work....

If it's a CD, not a DVD, copy the entire disk (e.g. use Copy at once or similar) to a CD-R on another computer than can read it fine.
Use the CD-R rather than the original disk in the Sony laptop.

If it's a DVD, not a CD, copy the entire disk to a DVD-R on another computer than can read it fine.
Use the DVD-R rather than the original disk in the Sony laptop.



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#5
June 21, 2010 at 04:18:15
hi thanks yes i cleaned the lens
sony model noVGN-CR353_W
digitech scanner neg/film model xc4881 v3
arc soft photoimpression 6 on disc / i have 5 already loaded.. would that make a difference?

i will try to copy the disc and see if that works oops was told not to put disc in computer with a printer program on it - ---i tried to see if the disc worked in my other computer it opened but now my othercomputer doesnt turn on-
hours later......im not happy at all i think i have to take the thing back - i think its very dodgy
thanks for your help


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#6
June 21, 2010 at 08:28:51
"sony model noVGN-CR353_W"

Search using: VGN-CR353_W
very few "hits"

Search using: VGN-CR353

VGN-CR353 series and VGN-CR323 series - press release
http://www.sony.com.hk/press/pdf/20...

Page 3 - specs

VGN-CR353/W/B/P/L/R/N/T/S/Q
comes with a DVD "combo" drive - reads and burns both CDs and DVDs.
Reads: DVD-ROM, DVD+R, DVD-R, DVD+R DL, DVD-R DL, DVD+RW, DVD-RW, DVD-RAM, CD-R, CD-ROM, CD-RW

It should read the disk that came with the scanner fine, if there's nothing wrong with the disk or the drive.
....

"Combo" DVD drives have at least two lasers. Sometimes, after the drive has been used a lot, one laser burns out, or the circuits for one malfunction. In that case, the drive will either no longer read CDs, or no longer read DVDs.
Are you SURE the drive will read other CDs and DVDs ?
.....

"digitech scanner neg/film model xc4881 v3"

Lots of "hits" when I search with

digitech xc4881

User supplied info:
http://www.users.on.net/~tbibo/arti...
"A tiny 16 x 10 x 9 cm CMOS based scanner for colour slides, colour and B&W negatives."
.....

You may heed this info:

"I cannot register the bundled PhotoImpression 6 as it did not come with a serial number so I cannot send your tech support an email. Chicken and egg stuff.

Select ArcSoft Connect from your Start Menu. The serial number can be found under View My ArcSoft Info. "

http://www.arcsoft.com/forum/forum_...
.....

digitech xc4881 Scanner driver

Date: 24 November 2009
Version: 3.0.1

I don't know if the version is referring to the software version or the scanner hardware version

http://www.bioticaindia.com/digitec...
......

"drivers" downloads are almost always drivers plus other software required for or bundled along with the device.

See response 2 regarding installing the software properly, and you needing to plug it's USB cord into a USB port that will recognize the scanner is connected for sure.

If you have not already done so, you should un-install the version 5 of the Arcsoft software BEFORE you install the software for this scanner, in Control Panel - Programs and Features or similar.
.......

"but now my othercomputer doesnt turn on- "

Supply us with the symptoms you have, the more detail the better.


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#7
June 22, 2010 at 14:51:00
i had already uinstalled photoimpressions 5. i went to uninstall arc soft suite which i wasnt happy about - not that i used it - but a message about it may interfere witth my computer stopped me doing so - i had no idea what that meant so didnt go ahead.

as far as i can tell - checked lots of ways - there is nothing wrong with the disc or my cddvd drive. ive hardly used the drive so i doubt its burnt out.yes it reads both cd and dvds happily.

couldnt find the arc soft serial number.

the scanner is packed up ready to go back o the shop - i had 7 days to return it after trying for 5 days im at the end of my tether

thanks


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#8
June 22, 2010 at 16:15:17
Did you READ this in Response 6? :

You may heed this info:

"I cannot register the bundled PhotoImpression 6 as it did not come with a serial number so I cannot send your tech support an email. Chicken and egg stuff.

Select ArcSoft Connect from your Start Menu. The serial number can be found under View My ArcSoft Info. "


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#9
June 23, 2010 at 03:17:59
pana-ww-006-01-05-ww-04-04-120451

im not sure im registered couldnt find a numbr anywhere anywhere so went to arc soft and this number popped up but havent reigistered with it huh?

hope this helps


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#10
June 23, 2010 at 19:34:05
Did you try the "drivers" download I found in Response 6 ?
......

Acquiring Serial Numbers

http://www.arcsoft.com/en-us/acquir...

ArcSoft serial numbers can only be found within the actual software, they are never printed on hardware devices or hardware packaging.

Examples - there are more there:

PhotoImpression 5

Windows Software:
1. In Windows, click the Start button.
2. Select All Programs > ArcSoft PhotoImpression 5 > Registration.
3. Your web browser will launch and display a registration form. You can find your serial number in the Serial Number field of the registration form. Or you can fill out the registration form and submit it. You will need to be connected to the internet to submit the form online.
.....

PhotoImpression 6.5 Gold
1. Launch PhotoImpression.
2. Under the Register menu, select Register Product.
3. The Software Registration dialog appears. Click "Register Now" and enter your email address as requested.
4. Your web browser will launch and display a registration form. You can find your serial number in the Serial Number field of the registration form. Or you can fill out the registration form and submit it. You will need to be connected to the Internet to submit the form online.

http://www.arcsoft.com/en-us/softwa...

ArcSoft PhotoImpression 6.5 Gold is offered as PhotoImpression 6 Premium
http://www.arcsoft.com/en-us/press_...

(so ArcSoft PhotoImpression 6.5 Gold is also known as PhotoImpression 6 Premium )
.......

I have older versions of ArcSoft software.
In those, you start the program, then click on the ArcSoft logo on the main window - that pops up a small window that has the serial number on it. It doesn't necessarily say Serial Number in front of it.


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