Solved Problems with RAM upgrade

February 1, 2015 at 09:14:03
Specs: Windows 8
I opened my HP Pavilion 23 (non Touchscreen) and found the single 4gb RAM chip and replaced it with a single 8gb chip (DDR3) and the Computer would not boot. I tried this three times with no luck and am now back to the 4gb chip. Best Buy looked up the compatibility and said that it was the correct 8gb chip so what am I doing wrong?
FYI - there are two chip slots but only the top one is being used.

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#1
February 1, 2015 at 09:39:41
✔ Best Answer
go to crucial .com and scan your computer and see what it says also you may need to just buy 1 4gig and use both slots one old one new

Davidw


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#2
February 1, 2015 at 10:33:27
You have 2 RAM slots so why didn't you just install a second 4GB of matching RAM? Would have been cheaper and probably faster.


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#3
February 1, 2015 at 14:34:31
There are dozens of models in the Pavilion 23 series, which one do you have? And you didn't provide any info about the RAM you bought - brand, speed, voltage,etc. I also don't understand why you didn't go with 2 x 4GB?

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Related Solutions

#4
February 3, 2015 at 15:30:11
All fixed. The chip had to be Low Voltage.

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#5
February 3, 2015 at 15:32:45
Not even "Crucial" knew to recommend the correct (low voltage) chip set.

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