Problem with Imation (Apollo 25 PHDD-320 GB)

Imation Apollo portable hard drive
February 17, 2011 at 08:18:41
Specs: Windows Vista
When i connect my Imation HDD with model # Apollo 25-PHDD-320GB to my PC then the contents of HDD is not opening but it is showing an error"The request could not be performed because of an I/O device error".

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February 18, 2011 at 05:22:46
Check that you are connecting both USB cables that come with the hard drive to your computer (the hard drive comes with a Y USB cable, one end is for power and the other end for data transfer) try also different USB ports on your computer, if you have USB ports available on the back try connecting the hard drive to those ports it will give more power. Try on different computers to check if you get the same I/O error, if you get the same problem it would be better to contact Imation support, their phone number is 800-351-8186

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September 6, 2011 at 04:35:48
When i connect to my portable external hard drive, window -7 operating system shows a problem:- USB device not recognized. One of the USB devices attached for this computer has malfunctioned and windows does not recognize. For assistance in solving this problem click this message.

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