Printer will not Install

October 5, 2018 at 03:20:02
Specs: Windows 10, 8 gb
I have a HP 3630 deskjet and I had this printer installed but something was wrong so I uninstalled the printer so that I could re install. But when I ran the "setup" program it opened and went straight to "connect" instead of "prepare" ......as if the computer was ready for the software to be installed.
Now there is NO printer installed what so ever but I still get "connect" message from setup. Maybe it was not uninstalled completely and it looks as though there is something left over but I can not find anything either in AppData (etc ) or in Program files. All I know is it will not let me install the printer again.

Korat




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#1
October 5, 2018 at 03:54:14
When you look in the list of printers/scanners under Control Panel etc. is there a printer there (still/already)?

I'm not across the quirks of win-1o (I run mostly Mac systems nowadays), but presumably when you uninstalled the printer - you removed the drivers too?

Also presumably you rebooted the system too?

Most printers seem to require you install the usb connection first; then move onto the network drivers?

What is the "setup" programme to which you refer, and which you're seeing?


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#2
October 5, 2018 at 05:06:32
First, restart the computer (not shut down and start, but select the restart option from the Start orb).
When you delete the printer from Devices and Printers it does not typically uninstall the drivers (unless you were asked and selected that option). Instead of reinstalling using the printer software, select Add Printer from the Devices and Printer windows, select the printer from the drop down menus and OK it.
Is should show the printer and it should work, If it does not work then delete the printer again, then go to Programs (add/remove programs) and uninstall the printer software, unplug the USB cord from the printer if a USB model, restart the computer again as above. Then run the printer install software, plugging in the USB cord only when it tells you to.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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#3
October 5, 2018 at 05:57:21
the SETUP is the HP file that comes with the printer which should run me the entire process - but only starts in the middle AFTER it has supposedly installed the drivers etc etc. There are no HP files that I can see on the computer so i assume that the previous drivers were uninstalled. And yes I have rebooted the system numerous times.

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Related Solutions

#4
October 5, 2018 at 06:01:22
the printer is not listed in control panel /[printers/scanners

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#5
October 5, 2018 at 06:16:37
the printer was NOT recognized when I tried to "add a printer" from the Devices and Printers window and I did uninstall the printer software before so right now there are NO HP files that I can see on the computer. Having said that its obvious that there must be something somewhere that is preventing the setup from starting normally instead of "supposedly" half way through the process.

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#6
October 5, 2018 at 07:27:26
If there was a recent time when the printer worked properly consider System Restore (from Windows). It doesn't touch your own stuff. That's assuming you have an appropriate restore point dated before you hit trouble.

Always pop back and let us know the outcome - thanks


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#7
October 5, 2018 at 12:11:41
If you're using a disc, try downloading the drivers directly from HP: https://support.hp.com/us-en/driver...

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#8
October 5, 2018 at 19:16:43
I did that but exactly the same result which tells me again that there is still something there from the previous installation.

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#9
October 5, 2018 at 19:20:12
"still something there from the previous installation"
Do you still have your Wise tools?

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#10
October 5, 2018 at 19:22:58

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#11
October 5, 2018 at 20:21:45
Did that and no change.....it does not install the drivers etc.

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#12
October 6, 2018 at 04:08:00
Did you try #6?

Always pop back and let us know the outcome - thanks


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#13
October 6, 2018 at 06:03:33
Is this printer connected wireless or with USB cable?
If connected with USB than it should be detected by the OS and basic driver installed.
If connected wireless, check if you can connect to the printer with a browser using the IP assigned to the printer (http://192.168.x.xxx).

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#14
October 6, 2018 at 06:58:57
"I had this printer installed but something was wrong so I uninstalled the printer so that I could re install"

We're no closer to a solution that we were at the start. Please be more specific. How did you uninstall the printer? Did you do it as explained here? >> https://support.microsoft.com/en-us...

Did you run any type of cleaning program such as CCleaner-Slim, Revo Uninstaller, BleachBit, or Adwcleaner to clear out all the leftover garbage or crap that may be preventing the reinstall? I would run all of them, plus a full AV scan.

https://www.ccleaner.com/ccleaner/b...
https://www.revouninstaller.com/rev...
https://www.bleachbit.org/
https://www.malwarebytes.com/adwcle...


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