printer not recognised by Vista

March 11, 2011 at 09:40:01
Specs: Windows Vista
after re-installing Vista on my PC, it does not now recognise my HP printer.

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#1
March 11, 2011 at 10:15:01
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.

The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

If it's a Dell computer...
Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.

If it's a HP or Compaq computer.....
Go here:
http://partsurfer.hp.com/search.aspx
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
..........

Obviously, the drivers and associated software for the printer is either
- not built into Vista if the printer is connected via a USB connection,
- or the the drivers and associated software for the printer may be built into Vista but the printer is NOT connected via a USB to USB connection and is not PnP detectable and must be installed manually.

Tell us the make and model of your printer.

If you have the CD or DVD that came with the printer, and if it's connected via a USB to USB cable, install the software for Vista from the CD.

If you don't have the CD or DVD that came with the printer,you need to go to the maker's web site and download the proper software installation file for your model and run that.
If you don't know how to do that, supply the make and model of your printer.

Usually you DO NOT plug in the USB cable between the printer and the computer until AFTER you have installed at least some of the software for the printer.

If you have a printer that is NOT being connected via a USB to USB connection, e.g.it connects via a network cable or via a wireless network adapter or it's a parallel cable or USB to parallel adapter connected printer, you may need additional instructions.
.........

"...after re-installing Vista .."

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.



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