Solved Printer Not Avaialble

Epson Tm-t88iii thermal receipt printer...
November 28, 2009 at 17:26:31
Specs: Windows XP sp2
After installing the drivers for the printer, the PC shows the Printer in Printers & Faxes, but it's status is 'Not Available' - connects via Parallel Port
One thing I notice is that when I reboot the machine, I will see the status as Ready for a very short period of time before it switches to 'Not Avaialble'.
The printer will print a self diagnostic page just fine and up until a few weeks ago it worked just fine. But I don't know what changed that may have caused this issue.

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✔ Best Answer
December 5, 2009 at 06:31:49
Since this thread was started I had occasion to troubleshoot an old Epson 400 inkjet that just stopped printing. Went through checking drivers, ports and parallel cables. What it came down to was low ink. The owner removed the ink tanks and shook them. Re-installed them and then I re-installed the printer. I started working after that.

Going back to the first post it is not clear if this printer was previously installed on that computer. The parallel port type may be set wrong. I think the default type is SPP, which works with older printers. Your printer may need a more advanced setting.

Find those settings in integrated peripherals in the BIOS.



#1
November 28, 2009 at 18:03:27
Could be a bad connection on the cable. Re-seat both ends. Or if you made any changes to the BIOS the parallel port itself or the type of parallel port settings may have changed.

If the CMOS battery has died the BIOS setting revert to Default.

Boot to the BIOS screens and check the date. If wrong the CMOS battery needs replacing and the mentioned settings may need adjustment.


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#2
November 29, 2009 at 14:26:29
I've tried 3 cables (the original and 2 new ones) same issue. I checked the system clock and it's reading the correct time and date.

How do I know if the parallel port settings are correct in BIOS, or a better question - what should the parallel port setting be in order for the Epson TM-T88III printer to work?
When I run the Printer software install in defaults to the TM-T88IV and I select create a parallel port. Everything seems to install fine. It gives me a port name and uses LPT1.
Is there any difference b/n the T88III and T88IV drivers? Before thia issue came up, the printer was installed as a T88IV and worked until recently.

The other thing I keep coming back to us that when I reboot the PC it recognizes the TM-T88IV and shows it as ready, but by the time the PC completely boots up it changes to Not Available.

Thanks!


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#3
November 29, 2009 at 16:45:24
Boot into the BIOS and after expanding the listing there for the parallel port you will have options. I can't say which settings should be used but there are usually only three choices, or you could reference the manual for the printer.

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Related Solutions

#4
November 30, 2009 at 20:12:08
I tried all of the other options for the Parallel port in the BIOS - all seem to be OK.
I installed Quickbooks on another computer(similar model Dell) and I was able to get the receipt printer and cash drawer to work via the Hardware setup wizard. But the old computer still wont print to the printer and the cash drawer won't work. All of the hardware and connection cables were used in testing on the new system, so I can rule those out.
IS there a way to specifically test the parallel port on the problem PC, or is there an alternative way to connect the printer to the PC?

Thanks again!


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#5
December 1, 2009 at 04:14:40
I checked one of my computers running WinXP sp3. Check for these settings. Device Manager> ports> printer port. Under the port settings tick the "never use an interrupt" select LPT 1.

Hope this helps.


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#6
December 1, 2009 at 07:12:44
This was one of the options I had tried. The problem PC had 'never use an interrupt' selected - the PC that did work had 'occasionally use an interrupt' (or something to that affect) and it worked. I also went as far as trying to swap the hard drive out of one PC to the other, but the HDD did not boot up in the working PC because of some missing \Windows file.
Can I go back and start fresh? e.g. remove the printer and deleting the parallel port and letting XP find in on it's own before reinstalling the drivers and plugging in the printer? Is there a particular order to do this?
Thanks again!

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#7
December 1, 2009 at 11:23:57
If the correct drive is already installed then you don't need to remove it. Remove the printer and reboot. Hopefully Windows will find it and install correctly.

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#8
December 4, 2009 at 21:55:54
When I go into Device Manager for ECP Printer Port (LPT1) - Properties - Port Settings, if I select the 'Never Use an Interrupt' or 'Enable legacy Plug & Play dection' for LPT1 - the computer automatically reboots!

I also noticed in the Printers & Faxes folder - the printer shows ready until MS Messenger appears in the system tray. Just a coincidence?


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#9
December 4, 2009 at 22:31:54
Well I was able to get beyond the Not Avaialble issue. I installed new drivers by following the directions @ this llink

http://posworld.us/downloads/epson/...

Now I have a Printer that shows ready, but it won't print a test page.

The printer is installed on Port=EDSPRT001, Description = LPT1, Printer = EPSON TM-T88II Partial Cut


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#10
December 5, 2009 at 06:31:49
✔ Best Answer
Since this thread was started I had occasion to troubleshoot an old Epson 400 inkjet that just stopped printing. Went through checking drivers, ports and parallel cables. What it came down to was low ink. The owner removed the ink tanks and shook them. Re-installed them and then I re-installed the printer. I started working after that.

Going back to the first post it is not clear if this printer was previously installed on that computer. The parallel port type may be set wrong. I think the default type is SPP, which works with older printers. Your printer may need a more advanced setting.

Find those settings in integrated peripherals in the BIOS.


Report •

#11
December 5, 2009 at 11:26:21
Thanks for your help with this matter. About 1 AM last night I was able to get the problem fixed.

I removed the Epson printer software theu the Control Panel. Once it was removed, I followed the directions in the link from response 10 - loaded the T88ii drivers and was able to print a test receipt. I then tried thru the POS software and sure enough it printed a receipt - as that fixed the cash drawer issue too.

Thanks again and I hope someone else can find this thread useful.


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#12
December 5, 2009 at 11:56:42
Glad you got it sorted out.

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#13
January 6, 2010 at 14:49:49
I had the same issue and also have the printer installed with the tm-t88ii driver. However I need the tm-t88iii driver in order for my cash drawer to work. I have tried changing the drivers and the printer shows as ready, but nothing prints. I rebooted my computer and the printer did print 1 test page but that was it. Every time I switch back to the tm-t88ii printer it prints again. Any suggestions?

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