Primary Hard Drive 1 Not Found

February 28, 2009 at 07:46:05
Specs: Windows XP Home
I have a Dell Dimension 4300 that's really giving me a cramp. Here's a short background. Computer is about 8 years old, about 3 years ago it just up and stopped working. Tried to boot it up and all you get is the Dell loading screen and then "strike F1 to retry boot, F2 for setup utility." When pressing F1, you get nothing, just a couple of error beeps, and F2 brings you to the setup screen but you can't do anything else with it. When I called Dell (3yrs ago) I was told (after an hour and a half on the phone with someone who couldn't speak English) that it was the motherboard. Recently I brought the computer into a computer repair shop and was told that they were almost certain it was the hard drive, and not the mobo. So, I took the HD out, replaced it with a brand new 160GB WD HD, jumpered to cable select, and still nothing. In setup menu, it recognizes Primary Drive 0 as the new HD, and under Primary Drive 1 it says unknown device. Both secondary drive 0 and 1 are CD-ROM readers ( I have a DVD drive also). Any Ideas? I'm starting to get really fed up, I just want the damn thing to work.

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#1
February 28, 2009 at 08:32:09
"When pressing F1, you get nothing, just a couple of error beeps"

The beeps are the key to your troubleshooting. Since you're apparently not getting past the Dell splash screen, the HDD probably isn't the problem.

http://www.bioscentral.com/postcode...

How many IDE devices do you have in all? It sounds like you have 3 optical drives...why do you need 3, especially if they're all readers? Dump the two CD-ROM drives & stick with the DVD. Make the HDD the primary master & the DVD the 2ndary master. I'm not sure if Cable Select jumper setting is required or not but if it is, put the HDD by itself on the primary channel & make sure it's on the end plug of the ribbon cable. Put the DVD by itself on the 2ndary channel & make sure it's on the end plug of the ribbon cable.


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#2
February 28, 2009 at 08:42:23
I'm not overly computer literate, so let me see if I can get this straight.

I have the factory CD-ROM installed, and a DVD-ROM installed. Sorry I was a little unclear. Secondary 0 is my factory CD-ROM and secondary 1 is the DVD.

Now that I've explained that better (apoligize for that), what do you think?

The factory CD-ROM is jumpered to CS and the DVD is currently jumpered to slave.


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#3
February 28, 2009 at 08:54:42
"The factory CD-ROM is jumpered to CS and the DVD is currently jumpered to slave"

That may be your problem. When using cable select, BOTH drives must be set to CS. Otherwise, one must be jumpered to master & the other jumpered to slave.


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Related Solutions

#4
February 28, 2009 at 09:00:45
Ok, so I've fixed the jumper on the DVD to CS also. And my HD should be jumpered to CS also, correct?

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#5
February 28, 2009 at 09:04:02
"HD should be jumpered to CS also, correct?"

If you use CS on the HDD, just make sure it's connected to the plug on the end of the ribbon cable...do NOT connect it to the one in the middle of the cable. If it still doesn't work, try setting it to Master.


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#6
February 28, 2009 at 09:13:21
CD-ROM, DVD and hard drive are all jumpered to CS. Power supply and 40-pin all connected right, turned it on and it says hard drive 1 not found. In setup utility, Primary Drive 0 is OFF, Drive 1 is unknown, Secondary 0 and 1 are CD-ROM readers. Should I jumper just the hard drive to master? I'm a little confused because in the manual for the new HD I bought, it shows the position of the jumper shunt set to Master as being "dual"...but I don't have two HDs.

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#7
February 28, 2009 at 09:24:13
WDC HDD's usually have jumper settings for Master (single), Master (with slave), Slave & Cable Select. If Cable Select doesn't work, try Master (single).

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#8
February 28, 2009 at 09:31:42
removed the shunt from the hard drive. still not working...maybe ill just go back to your first idea...maybe take the second CD-ROM out and set HDD to primary master and CD-ROM to secondary master?

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#9
February 28, 2009 at 09:45:28
I thought the HDD was all by itself on the primary cable? If it is & the CS setting doesn't work, use SINGLE! One thing I forgot to mention is that CS will only work if you have the proper cable type. I'm guessing that you removed a HDD...did you check to see how that one was jumpered?

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#10
February 28, 2009 at 09:49:28
yes, it was jumpered to CS (default). I put the new one in exactly the way the old one was. And yes, I have tried all of jumper settings. That's what I meant above when I said I removed the shunt (no shunt is single on this hard drive according to the manual). I just can't figure it out! It's starting to really get to me because I keep thinking it's probably just some stupid setting that's not right and I don't want to pay $70+ for someone to tell me that.

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#11
February 28, 2009 at 10:08:31
on another note, the bioscentral link you sent me earlier shows that the beep code for 2 beeps could be a video card problem. if that's the case, how do i go about resetting the video card?

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#12
February 28, 2009 at 11:08:46
I suggest that you put the original Hard drive back in and try it. I'm pretty sure a restore will not work on a new drive. Dell Hard drives have a restore partition on the drive with an image of the system the way it came from the factory..

The Master/Slave/CS plugging error 'might' have been your only problem.


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#13
February 28, 2009 at 11:18:27
Sounds like you have the primary IDE controller disabled or not in use. I believe Dell require the boot device to be the Master drive on the primary IDE channel.

Your motherboard should have a blue socket for the primary IDE channel. Use that connection. Dell likes to use CS so use it but have the hard drive connected to the end of the cable. When using CS the end of the cable is automatically the master.

CS only works with 80 wire cables. If your cable doesn't have colored ends (blue, grey, black) then you are using a 40 wire cable and CS won't work.

As far as accessing a recovery partition goes, that is the purpose of making the restore CD set. In case the hard drive needs to be replaced those disks should be able to setup a new drive just like the original.

You need to use a restore set for that model computer. Hardware would be different otherwise.


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