Power Surge

Intel Core i5 750 qaud core processor
March 13, 2010 at 15:40:03
Specs: Vista 32 bit
Hi. I had a power surge earlier today and it damaged some part of the hardware of my computer.

The computer can turn on. Also, I can run the basic windows diagnostics (hitting f8/f10 at startup).

After I login to an account on my computer, it only stays on for about 2-3 minutes. After 2-3 minutes, it goes to a blue screen (which says check your bios, and your hardware, etc) and restarts.

What could possibly have been effected from the power surge? Can a computer still turn on with a damaged (but not fried) power supply? I'm guessing it's either the psu or the mobo, since those are the most common things effected with a power surge. But I'm at a loss really.

Hope you guys can help. Thanks ahead of time.


See More: Power Surge

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March 13, 2010 at 16:23:58
Go to control panel then system/advanced system/advanced tab at top then under startup and recovery click settings and Uncheck Automatically restart
This will stop it from restarting and give you time to see the error code

post back message WITH EXACT ERROR CODE when this happens

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March 13, 2010 at 17:54:36
Thanks for the response. For some reason my control panel doesn't respond for the first minute I log on. Then I have about 5 seconds to change what you set and I can't. There's not enough time. Is there a way to do this through command prompt via safe mode?

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March 13, 2010 at 18:12:54
I figured it out by hitting F8. So here's the entire error:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you’ve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a drive is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000007E (0xC0000005, 0xA9634976, 0x8B563A20, 0x8B56371C)

*** SRTSPL.SYS – Address A9634976 base at A9603000, DateStamp 48ed1e13

Collecting data for crash dump…
Initializing disk for crash dump …
Beginning dump of physical memory… etc

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Related Solutions

March 13, 2010 at 18:20:23
Not sure if this route will be any better for you:

Right click "My Computer" and choose Properties.
Click on the "Advanced" tab.
Click on the "Settings" button listed under "Startup and Recovery".
In the middle of this box under "System failure" there is a check box
next to "Automatically restart". Uncheck this box

Oops, we overlapped.

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March 13, 2010 at 21:35:31
"STOP: 0x0000007E (0xC0000005, 0xA9634976, 0x8B563A20, 0x8B56371C)

*** SRTSPL.SYS – Address A9634976 base at A9603000, DateStamp 48ed1e13 "

It would have been sufficient to just quote

STOP: 0x0000007E


The rest of the stuff after those is usually specific to your system and useless for searching with.

SRTSPL.SYS is Symantec file.

See these for how to disable the program that uses the file - Symantec Endpoint Protection - from running:





Power surge or power failure events can cause data damage, and sometimes hardware damage.

Run CHKDSK on the C partition.

RIGHT click on the C drive in Computer - Properties - Tools -
Error checking - Check Now

There should be a checkmark beside
Automatically fix file system errors.


Schedule Disk Check

Reboot the computer

CHKDSK will say it wants to run on a black screen - don't press any keys - let it run

When it's finished the computer will auto reboot.

Go to Control Panel - Classic View - Programs and Features
Un-install Symantec Endpoint Protection, reboot, re-install it.


"Can a computer still turn on with a damaged (but not fried) power supply?"

Yes, sometimes.

Power supplies are frequently damaged by power failure events, but they often still work.
The only way to rule that out for sure is to try a known good power supply with your system.
See response 4 in this:

Sometimes the ram has developed a poor connection because of the power failure event.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:

For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.

For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.

try a memory diagnostic utility that takes a lot less time to run a full pass than memtest86 does, this one is pretty good - Microsoft's
Windows Memory Diagnostic:
It can be toggled (press T) to do a standard or a more comprehensive set of tests - use the default 6 test one first - if it passes one pass of that, use the latter one. A few of the tests in the latter set are intentionally slower.
If you don't have a floppy drive, see the Quick Start Information at that Microsoft link for how to make a bootable CD of the Windows Memory Diagnostic (you need Windiag.iso - you don't necessarily need to use the program they mention to add it to the CD).

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

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