Power Supply or Fan?

August 23, 2011 at 15:40:54
Specs: Windows Vista
Hello! I am not very computer savvy, but I was hoping to avoid a trip to The Geek Squad if I can.

I have a Gateway GT5668E computer that I purchased three years ago. It has an AMD Athlon 64 in it along with the digital media manager package.

I was on the computer two nights ago and got the blue crash dump screen. When my computer restarted, I immediately backed up all my files to my external hard drive. I then ran another virus scan just in case. Since then, my computer started shutting off at random. In the past few hours, it simply freezes on a website. I generally turn it off at that point as I would like to avoid any further damage. While it was on, I was able to confirm that the fan was running at startup each time.

Beyond that, I am clueless. Does this sound like a power supply issue? A fan issue? Obviously an incompetent user issue- I can attest to that. I'd appreciate any guidance on this.

Thanks so much!


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August 23, 2011 at 17:27:03
could be a number of things. did you take a note of the error code on the blue screen?

most common is ram or overheating, or it could be a hard drive fail (which i recently had).
i wouldnt think it is your power supply, as you're able to boot and use the pc for a while.

my first check would be to swap out the memory for new ones, theyre relatively cheap and good as a backup for situations like this.

if you could provide the error codes though, im sure someone would be able to help you a bit more

Windows 7 x64
Intel® Core™2 Duo CPU E8500 @ 4.1GHz
ATI Radeon HD4870

8GB OCZ Platinum 1066
2x Samsung 1TB Spinpoint F1

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August 23, 2011 at 21:18:56
It would be helpful to know what temperatures your computer components are running at... And maybe you could broaden the description on what sort of tasks it shutdowns, on what website/websites it freezes and what security applications you have installed (antivirus, spyware, etc.).

I don't think the Power Supply has to do with the problem because if it did, your system wouldn't even load or not even run the fans. Speaking about fans, it would be helpful to know if the processor fan is working at full capacity because if it works at a lower than necessary speed the processor would overheat.

I would suggest you install a System Analysis application such as FreshDiagnose to take the Processor, Harddrive, Motherboard and Auxiliary temperatures, and also the Processor fan speed. Another application that could help determine what the actual cause is "BlueScreenView"... It could recover the information and error codes contained in the Minidump file that saves what you see in the Blue Screen of Death... I would suggest you leave that application running so it monitors the next crash readings directly.

Download both applications from this website

Install FreshDiagnose and from the Icon Bar, check "Hardware" and under Hardware System, click on Sensors and see on the right pane what temperatures the system registers and post here the results.. take several readings restarting the application some three times to get an average of component temperatures and fan speeds. This is important because component temperatures are not constant and Fresh Diagnose takes a readings as it starts and keeps them all the while it's so we need an average over a few minutes timespan. Other applications of the type take real time readings but in my experience those readings keep changing fast and it's hard to determine what the actual temperature is for a given component.

You could also remove unessential peripherals and drives to determine if any of them causes the problem

Do this to helps us pinpoint the problem.

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August 25, 2011 at 19:35:29
Thanks so much for taking the time to reply to my question! I realize that it was vague and I apologize- I'm not very savvy with the tech-speak.

It isn't a hardware problem. At one point, my computer wouldn't even load Windows. I restarted in safe mode with networking and downloaded Dr. Web's Cureit. The express scan showed nothing but the complete scan listed the hottrends.29 trojan and deleted it. However, midway through the scan I got a blue screen. Every time I run the complete scan I get the BSOD.

I am assuming it worked because my computer is now running just fine. If I have any more problems I'll probably just take it up to the Geek Squad and have them take a look.

Thanks again, guys- I truly appreciate it. :)


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