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Our Western Digital : (My Book Essential Edition 500GB External USB 2.0 Hard Drive) has sent an error message requesting 'format' procedure. We use this as a backup for all of my sons college work and our family photographs etc. I'm not sure what to do next? I understand that the shop we bought it from will only replace the device without retrieving the vital info contained on it. Can you offer advice please.
View the status of the external drive in Windows Disk Management. Post what you find.
100% free disc space - but 'Healthy' !
Since my last post, a colleague advised I should try Recuva.com (free download)
which appears to have found the missing files. I will attempt to copy those files onto a spare hard drive later tonight. If you don't see a further post from me you'll know it was successful - Thanks.
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