Plug n Play not working with flash drive

Dell / 5000
June 25, 2009 at 11:45:15
Specs: Windows XP SP3, 128MB
I'm trying to get a flash drive and a USB hub to work on my parents' computer. The PC detects that hardware has been added but then asks for the CD to install the software. The devices are both plug n play and work perfectly well on other machines.
The PC used to detect and install plug n play hardware before, and the only thing that I can think has changed as we've added security pack 3. Anyone ideas what could be going on?

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June 25, 2009 at 13:15:40
Might be a virus on the flash or system already, Might be defective software or firmware or hardware..

It shouldn't ask for a cd.

Might look for a hidden file on the drive called autorun.inf.

If so read it in notepad.exe. See what it says.

Make a folder on the flash that is called autorun.inf to help prevent if future.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10

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June 25, 2009 at 14:44:28
What version of Windows is running on your parents computer? Sounds like they have WinXP SP3?

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June 28, 2009 at 09:57:21
Yes, we're running WinXP SP3. Checked for virus etc and all clear. I noticed that the UPnP was deactivated in Windows Firewall so I activated that but still won't see the device. I've since taken the flash drive back to the shop and swapped it for a different brand. The result is the same, the PC sees that hardware has been installed but asks for a CD/software to install it etc. Oddly it will see an older flash drive I have but the memory on it is only 512mb and that's why we bought a new 4gb one.

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June 28, 2009 at 14:03:00
Hubs can be a problem. Try it directly into a USB port.

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