Solved Pixma pro 100 printer leaving black streaks on cardstock

January 14, 2018 at 11:42:13
Specs: iPhone
Pixma pro 100 leaves small black marks on left top edge of card stock when printing. Mark is approx 1/2 inch long and happens after printing fine for a few cards, leaves mark,then will print next card fine.
Tried print head adjustment to prevent paper abrasion and bottom plate cleaning to no avail. Appears to only happen using card stock.

Probably should mention that this printer is brand new.

message edited by Bswain


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January 17, 2018 at 07:55:01
Thanks for your help guys. After moving the text up a bit, turn paper abrasion on and talking with Canon, the marks have gone away. Although Canon was not a great help they did suggest that possible with using inexpensive card stock that the edge may be curling just a bit and touching the print head slightly. So, problem solved for now but if it does return I will be sending the printer back for a new one.


#1
January 14, 2018 at 11:43:37
Seems like it needs to have the ink that has built up cleaned off the mechanism.

Always pop back and let us know the outcome - thanks


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#2
January 14, 2018 at 12:14:05
Pulled print head and cleaned but problem is still there.

This printer is new and has been in use only 4 days.

It seems this only happens when printing text aprox 1/2 inch from the bottom of the card.

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#3
January 14, 2018 at 14:21:50
Sorry. I missed the fact it was new in your original post.

If it's that new your best bet is to return it under warranty and get a replacement.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
January 14, 2018 at 16:56:20
There could be ink where it does not belong and cleaning areas with rubbing alcohol may help but I agree returning it may be the best bet.

You have to be a little bit crazy to keep you from going insane.


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#5
January 14, 2018 at 22:12:57
Is the thickness of the cardstock approved for that model?

Most likely your using cardstock that is too thick for the printer, check the manual.


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#6
January 15, 2018 at 07:37:15
When I moved the text up 1/8th inch the problem, so far, has not reappeared. Thoughts?

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#7
January 17, 2018 at 07:55:01
✔ Best Answer
Thanks for your help guys. After moving the text up a bit, turn paper abrasion on and talking with Canon, the marks have gone away. Although Canon was not a great help they did suggest that possible with using inexpensive card stock that the edge may be curling just a bit and touching the print head slightly. So, problem solved for now but if it does return I will be sending the printer back for a new one.

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#8
January 17, 2018 at 08:16:30
Well done and thanks for letting us know.

message edited by Derek


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