Persistant Blue Screen Error

June 2, 2012 at 19:23:39
Specs: Windows 7 Ultimate
I have been getting a blue screen with this error message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 00000000
BCP3: 8E31FB74
BCP4: 8E31F750
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

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June 2, 2012 at 19:45:40
minidump files have to be "translated".
Use a program that can interpret the minidump file.


Search the web for: WhoCrashed
Download it, install it, run it.
Click on Analyze in the top bar.

It will find minidump files automatically.

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June 2, 2012 at 19:51:02
Here's an example of a blue screen:

What we need is the error & STOP code. In the pic above it's irql_not_less_or_equal & STOP: 0x0000000A.

If the blue screen isn't being displayed, disable the auto-restart feature:

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June 2, 2012 at 21:47:11
You can get the IRQL_NOT_LESS_OR_EQUAL error from many causes, but sometimes it can be just because the ram module contacts are not getting a good connection - this worked for me when I got that error:

A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).
This usually happens a long time after the ram was installed, but it can happen with new ram, or after moving the computer case from one place to another, and I've had even new modules that needed to have their contacts cleaned.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:

For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.

For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.

For a generic desktop computer, see the mboard manual if you need to - how to remove or replace the ram is usually in that.

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