Solved PC will not start hangs at bios menu

Custom / CUSTOM
November 26, 2016 at 10:45:17
Specs: Windows 7, ntel Core i7 860 @ 2.80GHz-4GB Ram
My ASUS P7P55D LE does no start anymore. The startup procedure is very slow and hangs where you could choose in the BIOS
(Asus Express Gate) without pressing DEL or F8 Tab or Alt+F2. If I choose one of these options I get into the option, but after that nothing more happens. The computer was working OK an hour before this happened.

My question is: is this some malware playing up or is there a problem with the hardware (motherboard, CPU) ?

I have tried the a G-Data boot medium from another PC to see if there is malware, but that doesn't work, because the affected PC has Bitdefender Internet Security installed. Is there AV software that I can download on another PC to make a virus scan before starting the affected PC ?

Is there software that can run from a CD/DVD I can download to test the hardware ?


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#1
November 26, 2016 at 11:09:20
✔ Best Answer
Kaspersky Rescue Disk... a very safe freebie and one of several such similar utilities from sites/souces various.

Google for it, and when you view the hits, look for a couple of how to use it links too - usually a few hits below those for Kaspersky. Of course you download an iso and burn that to a dvd; boot with dvd.

It's lnux based and loads into RAM only. When it boots and loads it will go online to update itself; then will scan the hard drive and fix whatever it finds (and can).

message edited by trvlr


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#2
November 26, 2016 at 11:23:09
It doesn't appear that the system is even getting to Windows, so it's unlikely malware or viruses are to blame. Asus Express Gate is not the BIOS, it's a mini operating system built into the board. Try disabling it.

http://www.computerhope.com/jargon/...


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#3
November 26, 2016 at 16:18:08
Try these:
Unplug the machine and press the power button a couple of times to discharge the capacitors. Plug in and see if it works.
Remove the memory stocks (unplug first), clean the contacts with a soft clean pencil eraser, remove all dust and pop in and out of sockets 4 or 5 times to burnish the sockets as well. Plug in and try again.
You can use Seatools from Seagate via CD or flash drive to test your hard drive directly. If the test works and shows the hard drive good (or bad) then you also know that the other hardware is also good or it would not run the utility. If the hard drive is bad then you know what you have to replace.
If Seatools does not complete, run Memtest86 the same way to test your memory for issues. Let it run through all tests (I think there are 9 of them).

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
November 26, 2016 at 16:34:22
Don't forget to remove the battery as well as the power adapter if this Asus is a laptop or similar - before teaming RAM etc. Likewise when discharging the capacitors as per Fingers's suggestion.

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#5
November 27, 2016 at 01:53:51
Yesterday night before sleep caught me, I was thinking "can it be the battery ?". And it was. After changing the battery the PC started normally !

Thank you very much for the suggestions, which I will certainly put on CDs in case of future problems. One is never too old to learn !


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#6
November 27, 2016 at 08:04:41
Changing the battery reset the BIOS to its defaults. Hopefully you corrected all settings again afterwards.

message edited by riider


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