Pc problem, stuttering and errors

April 2, 2017 at 14:08:45
Specs: Windows 10, AMD 3.7 x4 16gb ddr3 2400
Hello,

I am having a problem with my pc, a couple of months ago it just started randomly rebooting when I was idling at the desktop, using chrome or playing games, then all of a sudden it was ok, the past few days I have been unable to watch videos (YouTube, steam) and play games (1-2fps at times and horrible stuttering) games I ran at 60-100fps are now running between 10-40fps, I have removed my gpu and tried an AMD r9 270x and it does the same thing.

I've had a BSOD out of memory error, whilst playing Rise of the tomb raider the graphics driver would crash and give me an error to do with memory problems.

When the screensaver is running its stuttering and seems like it's 1-2fps I've checked the AMD watt man and even on the screensaver the gpu is running at 100% and can get up to 85 degrees.

Another thing I noticed recently I have 16gb ddr3 2400mhz ram (running at 2133mhz) pand all of a sudden the bios would say that I'm using 1600mhz ram, I don't know if this has anything to do with it.

I have run the Windows memory test as well, but windows says it's running fine.
I'm going to try another PSU tomorrow and try to eliminate that.

I don't know what i can try, if you have any advice I'll be very grateful.

Thanks.


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#1
April 2, 2017 at 15:14:34
Please post complete system specs - make/model of board, CPU, RAM, graphics card, power supply, etc. Have you scanned for viruses & malware?

Try JRT (junkware removal tool) & Adwcleaner:

https://www.malwarebytes.com/junkwa...

https://www.malwarebytes.com/adwcle...


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#2
April 2, 2017 at 15:41:25
Hi riider my specs are;
Windows 10 pro x64
Asus crossblade ranger (latest bios)
AMD 7850k
Hyperx 2x8gb 2400 ddr3 (running at 2133mhz)
XFX RX 480 8gb
Corsair RM1000
2 seagate sshd

I originally did a full scan for viruses and I've also done a fresh install of windows.

Thanks for your reply.


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#3
April 2, 2017 at 16:19:44
Check Task Manager and see what program or process is using a lot of CPU and post back that info.
Run Memtest86 via bootable CD or Flash Drive to really test memory.
Clean out browser history.
Run Disk Clean Up.
Run HWMonitor and post your temps and voltages. It shows min & max so if you idle for a while then play a game for a while it will give us a range to go by.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
April 2, 2017 at 18:11:41
"I've also done a fresh install of windows"
If you didn't delete all the partitions, you may still have a problem in that area.

Windows 10 - Clean Install
http://www.groovypost.com/howto/cle...
http://answers.microsoft.com/en-us/...
http://www.tenforums.com/tutorials/...
http://jayl.ee/blog/2015/07/29/micr...
Here are some examples of why you delete all partitions.
http://forums.spybot.info/showthrea...
http://forums.whatthetech.com/index...
http://blog.eset.com/2011/10/18/tdl...


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#5
April 2, 2017 at 18:13:18
I can analyze these logs for you.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt)
The logs are large, upload them using one of these. No account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php


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#6
April 3, 2017 at 03:39:49
Fingers,
I'm just doing the memtest86 via flash, i will update when that's finished.
I checked the task manager and there aren't any progams using a lot of cpu power, max 10-12% for all programs running. It goes up 40-60% when I'm playing a game. (Depending on what I'm playing.
I used HWMonitor the other day, the MB temp stays at 30 degrees, the CPU goes from 45-80 degrees when gaming and the GPU goes from 35-85 when gaming, I'll re-run it after the memtest is complete and post the results.

Johnw
I did a clean install two days ago, deleted all partitions etc. I also downloaded the latest win10 ISO from the ms website.
I will try Farbar when the memtest has completed and post the results.


Thank you both for your help.

message edited by Teatime


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#7
April 3, 2017 at 06:02:18
"I will try Farbar when the memtest has completed and post the results"
Ok, Teatime, I'm here & will wait up for about 1/2 an hour, before going to bed.
https://www.timeanddate.com/worldcl...

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#8
April 3, 2017 at 09:53:54
Max operating temp 72C:
http://www.cpu-world.com/CPUs/Bulld...
Your gaming temps are too high and will be the reason for the stuttering and throttling of the CPU and probably any errors as well.
You may need to reset the CPU with a clean application of thermal compound and Please read the section on your processor:
http://www.arcticsilver.com/amd_app...
for the proper application. Remember to remove all prior compound with a good rubbing alcohol (95%+ isopropyl).
Also explain your CPU cooler and case cooling so we can make sure that it is correct. For a gaming rig you should have one rear exhaust fan high in the case. You can have an optional front intake fan low in the case to blow additional cool air over the drives and graphics card. If you have a bottom mounted power supply I recommend flipping it over so it pulls air from the case instead of from under the machine (the filters get clogged) and you can add a second exhaust fan at the top of the case towards the rear if the openings in your case allows. Use high CFM fans for the exhaust with the lowest possible Db rating (I like dual ball bearing models) for all. Do NOT use a side case fan as this disrupts the smooth flow through the case. If you are using the stock CPU heat sink and you are still getting excess heat then get a better aftermarket heat sink with a large fan (or two), I like the radiator type for overclocking and gaming just make sure it has a copper core directly against the CPU with copper heat pipes rather than aluminum.

You have to be a little bit crazy to keep you from going insane.


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#9
April 4, 2017 at 13:54:54
"the CPU goes from 45-80 degrees when gaming and the GPU goes from 35-85 when gaming"

GPU temp is fine; CPU is too hot. Idle temp should be in the 30s.


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#10
April 5, 2017 at 11:44:11
Hi everyone, sorry I haven't replied, I haven't been near my computer for a few days, I've put new thermal paste on the cpu and got a new power lead. One of those seems to have sorted the problem, I hope. I've had my computer on for a few hours and haven't seen the stuttering again.

Anyway thank you very much for your help.


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#11
April 5, 2017 at 16:20:56
Glad to hear it is working.
Give it a couple of days and if all is OK then choose a best answer to mark the post Solved.

You have to be a little bit crazy to keep you from going insane.


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