|Thanks for model number. When you first start up do you ever see the word "Setup" on the screen?|
It doesn't sound like a Windows password because you would see Windows start before it asked you for it.
Whatever, #3 is the simplest way forward and it would also prove whether or not the HD is password protected. Either that or contact Dell as per #1.
Always pop back and let us know the outcome - thanks
message edited by Derek