Paper jam Cannon MX 925

November 27, 2015 at 11:28:34
Specs: Windows 10
All recommended procedures carried - paper not visible and is inaccessible. How do I get at the paper inside the machine? Support code 1312.

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#1
November 27, 2015 at 13:22:38
There might not be paper jammed in it at all. It could be that the printer is faulty and causing that error message to be output.

There are one or two hits in Google:
https://www.google.co.uk/#q=Paper+j...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
November 27, 2015 at 19:29:06
Check all paper path sensors. Paper dust can cause a false reading on optical sensors, check for small bits of torn paper on mechanical sensors.

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#3
November 28, 2015 at 02:14:03
Thanks Derek, but the paper disappeared into the machine and didn't come out again. It picked up a second sheet, printed the page then jammed?

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#4
November 28, 2015 at 02:17:01
I don't know where the `paper path sensors' are? However, I have inspected the machine's innards so far as is possible but it looks completely clean.

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#5
November 28, 2015 at 05:40:55
Is there any back panel that can be removed to access the paper?

Always pop back and let us know the outcome - thanks


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