Solved Outlook 2010 Printing to Wrong Paper Tray HP P2030

Dell / Precision workstation t55...
April 16, 2013 at 09:34:32
Specs: Windows 7 Pro 64-bit, Intel Xeon 8 core (2 CPUs) 1.596 GHz / 8189 MB
I just installed a printer for two users. It is connected via USB to one computer and shared through our network to the other user. Both users can print just fine, but anytime the user that is using the shared connection to the printer tries to print something out of Outlook 2010, it tries to print to tray 1 which is a manual feed paper tray which means the user must either press a button on the printer to make it take paper from tray 2 or they must put paper in the manual feed tray 1.

Tray 1 = Manual feed (contains no paper)
Tray 2 = Default tray (contains paper)

Am I missing something somewhere? On the shared connection user, I changed all of the settings I could find to make the printer defualt to Tray 2 but still no luck. Any Ideas???


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April 16, 2013 at 10:40:57
✔ Best Answer
Did you look at the settings in Outlook itself? Try sending a print job from the computer/Outlook. Use the File/ print method and view the printer settings there.

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April 16, 2013 at 11:04:13
Found it!
In Outlook: File>Print>Printer Options>Page Setup...>Paper Tab>Paper Source

Thanks for your help OtheHill!

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April 16, 2013 at 11:17:57
You are welcome. Thanks for getting back with the solution.

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