Our computer keeps crashing and we cant figure out why.

May 12, 2020 at 14:02:10
Specs: Linux x86_64), AMD FX(tm)-8350 Eight-Core Processor
Our computer started crashing to the BSoD on windows a few months ago. At first it was seemingly random but it started to get worse and crashed at times of higher stress. We tried buying a new 2TB hard drive and running Ubuntu on it. It didn't help. We then tried replacing our graphics card with a AMD Radon RX HD 570. It got better for a little bit and then got worse again. At this point we pretty much couldn't do anything on windows or it would crash. We noticed that the BSoD had different errors every time it crashed I recorded a few of them: System service exception and WHEA Uncorrectable error are just two of them. Then we realized that we had two different types of RAM that might have been causing errors so we removed a set and had 4 gb left. The problems still persisted so we bought 16gb of ram and tested it today. Windows still crashed and Ubuntu crashed when we tried playing Overwatch which I could play before.

WD Black 2TB hard drive 2 Seagate hard drives one 500gb and one 200
CPU AMD FX(tm)-8350 Eight-Core Processor
16GB RAM
radon rx 570 hd Graphics card


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#1
May 12, 2020 at 14:14:31
How is the cooling system; the main fans, the cpu cooling fan; are they working properly?

Are all air vents clear of dust, including any on/associated with the psi?


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#2
May 12, 2020 at 14:29:54
WHEA Uncorrectable error are hardware errors resaeting memory cant hurt :)

specs: https://www.userbenchmark.com/UserR...


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#3
May 12, 2020 at 17:11:24
I have 7 working fans the ones around the hard drives are a little dusty. The rest are clean including the cpu fan.

I also forgot to mention what my motherboard was it's a MSI 990fxa-GD65 AM3+AMD 990FX SATA and I run windows 10. It's a custom built computer

message edited by redroc11


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#4
May 12, 2020 at 17:26:35
Seems air flow is not the cause... especially if the cpu fan is OK. A “little” dust On fans ought not to create a crash, but it wouldn’t hurt clean out all the dust from fans and vents?

Can you verify the cooling fan is still securely bonded to the cpu, as if it isn’t then the cpu might overheat and the system play up?


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#5
May 12, 2020 at 18:12:39
Blue Screen Whea Uncorrectable Error in Windows 10: How to Fix?
https://www.fonepaw.com/windows/whe...
Top 6 Fixes to Windows 10 Stop Code Whea Uncorrectable Error
https://www.partitionwizard.com/dis...
WinDbg/KD: Debugging a Processor Cache Issue (0x124 WHEA_UNCORRECTABLE_ERROR)
http://mikemstech.blogspot.com.au/2...

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#6
May 12, 2020 at 18:37:36
I recently removed the fan to check if the cpu was secure and I screwed the screws back in pretty tightly so I'm pretty sure it's secure. My friend also monitored the cpu temperature during a crash and said that wasn't the problem. Sorry for not mentioning that sooner.

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#7
May 12, 2020 at 18:43:45
Thank you for the links but, if I try to do anything on windows it crashes immediately.

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#8
May 12, 2020 at 18:59:08
Do you/friend have a spare power supply? even if you have to take it out of a spare comp.
No need to bolt it in, just uncable the installed power supply, cable the test one & lie it loose to test.

message edited by Johnw


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#9
May 12, 2020 at 20:12:58
Do you remember what you installed, updated (BIOS?), action before the crashing started? Any hardware change?

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#10
May 13, 2020 at 19:32:56
I don't remember any hardware change or update we tried before the crashes and I do not have a spare power supply.

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#11
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