Only when printing from Publisher it fails

May 6, 2012 at 20:45:07
Specs: Windows 7
Publisher displays local downlevel document error when I try to print. This is a new problem. I have tried Microsoft printer fix which cleared the que, but problem persists. I am simply a user with very little tech knowledge. Registry keys and other "techie talk" is above my ability to understand. I found a "hotfix" but am unsure if this will work for my specific problem, as it appeared to be a fix for print failure across the board. My failure resides only within Publisher. I am running 2003 on Windows 7. I did a check for current updates and learned my PC is set up for automatic updates & is current. (this is the level of my ignorance. Please help?)

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#1
May 6, 2012 at 20:49:35
When you try to print again, make sure that the little box "Pring to File" is not checked and that your default printer for this program is your printer, not 'Fax', 'Microsoft XPS Document Writer' or other non-printer icon.

You have to be a little bit crazy to keep you from going insane.


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#2
May 7, 2012 at 13:53:23
Thank you for your prompt reply to my query. I checked the items you mention, but these did not appear to be the problem. I tried printing again with no luck. I had previously had problems with the printer driver several months ago, but reinstalling it did not help this time. After following your suggestions with no luck, I tried again to switch to the copy of the printer I have in the printer list. I tried this before with no luck, but we among the ignorant try everything again & hope for new outcomes! This time it worked. Score one for the ignorant! Not sure why I got new outcome this time. But I do thank you for your suggestions.

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#3
May 7, 2012 at 21:38:30
If you have two copies of your printer icon showing on your computer, that by itself could be the problem. Whenever all else fails to fix printer problems, I delete the printer icon(s) and reinstall the printer (via add printer). I have seen computers with multiple instances of the same printer before and they often work that way for years, but when they stop working correctly, the only way sometimes is to delete all of them and start over clean.
You can download the newest version of the driver, but it usually is not needed.

You have to be a little bit crazy to keep you from going insane.


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#4
May 8, 2012 at 10:43:53
Fingers:
Thanks for your reply. I will keep that in mind and try to get the copy of printer deleted before I print again. Funny that big brother printer jealous of junior printer! LOL I'm sure that you're probably right, though. Of course, I won't know if this corrects the problem or not, since the issue has cleared up already. Another computer geek cousin of mine told me once long ago that PCs don't like "extra garbage" lying around. Your reply reminded me of that. Thanks again.

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