odd Problem after update to XP Sp2

Ibm / NOT SURE
February 28, 2009 at 09:08:28
Specs: Windows XPto XP Sp2, 1.8 Ghz/512 Ram
Ok so here is it;I was asked to fix up a virus ridden computer.I was going to try to update it to Sp2,to see if that solved the svchost error.But something horrible happened upon restart,after copying files(an entering CD key.

I had noticed before that for some reason I cant access bios on this machine.I press f1 CONSTANTly an nothing.The odd thing is the keyboard works during windows.But now I cant even boot that,because upon reboot.It goes to Pro Setup(My disc is IN drive).Then it gives me the one dash"_" at top of screen forever.

I dont reallly know the specs.But it is a STORE bought PC. Its a IBM Bios.An the name of PC is Netvista.Now I dont get this..Please help!


See More: odd Problem after update to XP Sp2

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#1
February 28, 2009 at 09:42:51
take the cd out of the drive? Are you trying to reinstall windows?

larry


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#2
February 28, 2009 at 09:45:24
No trying to update it.I have tried with CD an without,sorry for not mentioning that.

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#3
February 28, 2009 at 09:51:23
If it's "virus ridden", the 1st thing you need to do is clean it up. There's no point trying to update to SP2 until you fix the other problems. And why are you using SP2 when SP3 is available? Besides, to update to SP2 (or SP3), you don't have to boot off a disc...just boot into Windows, then run the SP2 (or SP3) installation. But you obviously have to download it 1st:

http://www.microsoft.com/DownLoads/...


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Related Solutions

#4
February 28, 2009 at 09:51:45
"I was going to try to update it to Sp2", with what? A windows install cd?

larry


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#5
February 28, 2009 at 09:57:46
Yea a XP Sp2 full install disc.I had used this before on other computers so I know its not the disc.An Like I said I can no longer get in to windows.Heres EXACTLY what happens.


Post:

Press F1 for Setup Press F12 for Startup servicee

I CANT press anything because keyboard does NOT work in post.So I dont even know if CD rom is set to boot 1st or what.

I went to Upgrade windows,upon putting in disc.Then it asked for cd key etc,an copied files.Then it reboots,an goes to post,Brings up a screen saying which OS would you like to load.Again I cant choose,but my choices are-Microsoft XP setup,or Microsoft Windows XP.

So default is Setup,it loads setup,Dash at top left screen forever.


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#6
February 28, 2009 at 10:13:01
"Yea a XP Sp2 full install disc"

That's not how you update.

"Brings up a screen saying which OS would you like to load"

So in other words, you now have XP installed twice? Sounds like you did a complete reinstall instead of doing a repair/update. And because of the key board issue, you can't boot to the 2nd installation. Is the keyboard USB or PS/2? If it's USB, that may be the problem...switch to a PS/2 keyboard or use a USB-to-PS/2 adapter.


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#7
February 28, 2009 at 10:16:09
Nope its old school Ps/2,as far as installing twice.No I made sure I hit UPDATE not install,when I out disc in.I shouldve done it in windows though,I think thats where I messed up.

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#8
February 28, 2009 at 10:20:26
"I made sure I hit UPDATE not install"

Then why are you getting a boot menu asking which OS to load? Sounds like you did it wrong.


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#9
February 28, 2009 at 10:22:26
can you use the arrow keys, to choose between the 2, setup or windows? If it defaults to setup and you can't change it, you could put the cd back in when it gets to that screen, let it choose setup, and the setup would likely continue. But then you will have 2 installs of XP and, the one your doing will probably need driver files for things like the sound & network to function. If you finish the install your next post will be my sound doesn't work & I can't get on the internet.
If it was me and, you get the keyboard problem fixed, I would format and start over, but then you will lose all data on the drive.

larry


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#10
February 28, 2009 at 10:24:54
I know what drivers are lol!I was wondering the same thing,about the multi boott thing.An no I cant move arrows the keyboard flashes an everything upon boot.BUT will not respond at all in post

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#11
February 28, 2009 at 10:25:42
tbh if we got it to work period to where windows was on it an working I can do the rest,installing drivers is easy.

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#12
February 28, 2009 at 10:26:41
does the owner have the cds that came with it?

larry


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#13
February 28, 2009 at 10:32:42
I would assume?If it did come with any at all?How about this can I just Kill the HD an start over?An what program could I burn to CD an try(assuming it will boot from CD..I figure if I reformat HD,then it would work no problem I hope..But Idk any program that just does that

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#14
February 28, 2009 at 10:32:48
pull the power cord & the coin like battery on the motherboard. plug it back in but, leave the battery out. restart and, see if F1 will get you in the setup

larry


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#15
February 28, 2009 at 10:35:01
you can format the drive with the XP cd

larry


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#16
February 28, 2009 at 10:37:20
Coin like battery on the motherboard????Whats that sorry I never did something like this before?Is that safe?

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#17
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#18
February 28, 2009 at 12:21:25
UPDATES alot of em:


Windows is now loading,thx for the battery trick worked perfectly larry.However I can tell its Multi Booting an I want that gone.A long with all the Viruses On this computer.I need a HD killer,it cant be windows because it wont load for some reason.It needs to be a program for just that,Erasing Hds.Thanks for all the help Larry!


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#19
February 28, 2009 at 12:23:19
(When I started a post with similar content to this there was only response. I pressed a wrong key when I was nearly finished and lost the entire post, and had to make it again.)

Is this a laptop or a desktop computer??

Brand name systems always have a label on the outside of the case somewhere - it may be behind an access panel on a desktop computer - that has either the specific model number on it, or some other number you can use on the brand name builder's web site (IBM or Lenovo's in the case) to determine the model number.

Once you know which model it is, you can look up the downloads and info for the model, and look at online or download and look at the User's or Owner's manual for the model.

Are you seeing "press F1 to enter the bios Setup" while booting or similar, or are you assuming it's F1 you press?

If you'reassuming it's F1, it may NOT be.

The key you press is in the User's or Owner's manual for the model. Sometimes there is also another key you can press mentioned in that that allows you to select what you boot from, regardless of the way the boot order is set in the bios.


"I press f1 CONSTANTly an nothing."

Usually it does NOT work to hold down the key - usually you can more reliably get into the bios Setup by repeatedly pressing the key - tapping it - NOT holding it down.

You must press the key early enough in the boot sequence -
On faster computers you may have to press the key immediately after the mboard beeps once.

Is it a USB connected keyboard?
If it is, in order for you to be able to get into the bios Setup, the bios Setup has to have a setting enabled such as Legacy USB or USB keyboard. In older bioses usually that's often NOT enabled in defalt biossettings; in newer bioses that usually IS enabled by default.

A PS/2 keyboard will always work to get you into the bios Setup, if you can connect one.

If this is a laptop, if it has a single PS/2 port, it will work with either a PS/2 keyboard or a PS/2 mouse, or if you use a standard Y cable made for that purpose, it will work with both at thesame time.
..........

"Yea a XP Sp2 full install disc."

A XP full version CD with SP2 updates included on it, or the SP2 updates CD?

If an XP CD, you don't run Setup on the CD from Windows if you want to fix XP - you have to boot using the CD - if you can't boot from it now, you probably couldn'y boot from it before either.
.......

"...to see if that solved the svchost error.."

SVCHOST is a "slave" program that is used by other programs. There are often several of them listed in Task Manager. The problem is not with SVCHOST itself, it's with the program that is using it, but which program that is not shown in Task Manager. Sometimes the program that isusing it is malware, but usually it is not.

You can use programs such as Process Explorer, which you can get from the Microsoft web site, to determine what program(s) are using the particular instance of SVCHOST you are concerned about.
........

"It goes to Pro Setup(My disc is IN drive).Then it gives me the one dash"_" at top of screen forever."

If your computer is NOT booting from the Windows CD, it doesn't matter whether the CD is in the drive or not - the computer is trying to boot from the hard drive instead and obviously there's something wrong with the Windows installation on it.

Those symptoms are identical to what typically happens when you have installed and are trying to boot a hard drive that had Windows installed on it when it was connected to a different mboard, and the mboard you now have it connected to is more than a liitledifferent and XP can't deal with that.

You can probably fix that by running a Repair "install" of XP procedure, but you have to figure out how to boot from the XP CD.


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#20
February 28, 2009 at 12:50:19
Post removed.

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#21
February 28, 2009 at 12:53:49
If you read..you would see I am using a PS/2 Keyboard.It worked because my Bios needed to be reset.Simple.I had stated I was using a Ps/2 keyboard(old fashion at the top.

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#22
February 28, 2009 at 19:06:56
this is what you are looking for
http://www.killdisk.com/
but I don't think you should do this. you will have to create a partition & format it. Just boot from the XP cd, and follow the prompts, until you get to the part where it ask if you want to format. Just choose to do a "full" format, then continue with the install. Since you can now get in the bios setup, look for the boot order option & set the cd as the 1st boot device, put in the XP cd, save & exit

larry


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#23
February 28, 2009 at 21:16:19
Catmandu

I hope you aren't charging for your sevices.


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#24
February 28, 2009 at 23:49:35
I have fixed it,it was virus ridden,but I managed to get rid of most of them.I used several Anti Virus ware,that I have used on several computers.Found over 600 Trojans-rootkit etc..

God I love SDfix..Super anti Spyware,kaspersky etc..Took awile but its back to the way he wanted.If he makes accounts for the kids Limited,then they cant download Active X viruses right?Because that needs admin approval?Or no?I just told him to make limited accounts an password his for now on.


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#25
February 28, 2009 at 23:53:05
Larry Is there no way I can delete the obviously corrupt Windows XP Pro Setup OS..on the computer?Thats really my only gripe with the repair,I can't manage to think of a way to delete it,without formatting.

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#26
March 1, 2009 at 05:07:07
you can manipulate the boot menu. I don't use xp, so it has been awhile since I have looked but, if you right click on my computer/ properties, then go through the various tabs, it may be advanced.
Then one of the buttons, maybe start. You can then set the default , as the OS you want and, set the time to 1 second, so it flys by. Then again you may have to boot into the 2nd XP to do this, and you can't do that, not because its corrupt, its because it an incomplete set-up.
At this point you may not want to complete it, as you shouldn't have 2 OS's on the same partition. I would still see if the owner has the cd's, OS & drivers, that came with it. If he does, ask if there is anything on the machine he must have, if the answer is no, use the cd's.
".Found over 600 Trojans-rootkit etc.." You think you got them all?? I don't, was system restore turn off during the "disinfection process"? And then turned back on when finished? If not you didn't get them all.
"I hope you aren't charging for your sevices."
notice how you didn't get a yes or no answer.

larry


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#27
March 1, 2009 at 07:11:16
I may be able to help you further, but I need to know a few things first.

Did this computer still have the original IBM software installation on it before you you started fiddling with it?

If it didn't, was it set up to dual boot before you you started fiddling with it?
As in, when you booted, did it prompt you to choose which Windows operating system do you want to boot?

Assuming you booted the computer with a regular XP CD, did you install Windows on the second partition (if it still existed) or the first partition?


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