Solved nozzle check ok - will not print document

Cannon / Mg5500
March 5, 2019 at 10:22:54
Specs: Windows 10
I have repeatedly cleaned and deep cleaned, replaced drivers, new ink cartridges, restarted computer etc. Still no print when attempting to print a document. Nozzle check appears to be ok. Please help.

Pixma MG5500 about 5 years old.

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March 5, 2019 at 14:50:34
Are you using original Canon Ink cartridges or compatible third party cartridges?
I guess, you need to use originals.

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March 5, 2019 at 20:52:40
✔ Best Answer
On many inkjet printers the print heads are a distinctly separate item(s) and print heads have a limited life span. At 5 years old it is very possible that the print heads need replacing. Check your manual and Cannon community sites for information on the expected life of the print heads.
On many inkjet printers, especially the less expensive ones, the price of the print heads are close to or more than a new similar printer so look into this as well before purchasing print heads. You may be able to shop ebay for print heads at a reduced price but make sure that you ONLY purchase Brand New, Original Cannon Parts, in their Original Unopened Packaging.

You have to be a little bit crazy to keep you from going insane.

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March 5, 2019 at 21:05:27
Are you saying the nozzle test prints a complete pattern? What about printing a test page? If those two tests print OK then the problem is NOT with the ink you are using.

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