Notebook keeps failing (blue screen, high pitch noise, etc)

Acer / Aspire es1-531
December 10, 2018 at 17:15:07
Specs: Windows 10, Intel Pentium CPU N3700 / 4gb
First of all, excuse any mistake since English isn't my native language and I, in fact, don't know much about this topic, so please ask for details if I didn't explain properly.

The problems started a few months after the guarantee ran off. It started with the wifi turning off and disconnecting completely, showing that the driver wasn't available (Qualcomm Atheros AR956x Wireless Ntwork Adapter), then it started to freeze over nothing. Soon everytime I was connected through wifi, it would freeze and the only option was force shutdown until it evolved to bluescreens, being one or another in erratic gaps. I took it to Acer's official tech support in my city and they format it.

A few weeks/a month after the format the same issues appeared, but discovered that if I keep it connected to ethernet, it doesn't crash (same if I disable the wifi). Sadly, three days ago when I was on vacations (and no ethernet/wifi connection), I left my notebook on to go eat something and then a high pitch sound started. I legit thought it was going to explode or something. When I went to grab it the sound stoped and I saw the screen as if it just re-started. Didn't happen again until today, when I couldn't turn it on until three or four tries. Last time I waited until it cooled down, turn it on and it said it was trying to make reparations (I suppose the English message says something similar but idk what's the real message in that language). It finally turned on and haven't had issues until now (I'm respalding info rn).

Another tech support suggested to format it, but since last time it didn't help, I doubt it will do this time.

At this point any help will do, so thank you.

PD: I can't buy another notebook at the moment and I use this one for university, so if there's a way to save it I need to try


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#1
December 10, 2018 at 21:23:14
If it starts nearly normal when it is cool but has problem after being on a while then it is very likely that the machine has a build up of dust internally. You can try using a can of compressed air or moderate pressure from an air compressor (not too high of a pressure) to blow out the dust from all of the vents.
If the build up is bad, especially if the internal fan can no longer turn then it may need to be disassembled and blown out that way. If you are not comfortable opening it to do it this way then an experienced friend or a professional may need to do it.

You have to be a little bit crazy to keep you from going insane.


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#2
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#3
December 11, 2018 at 15:27:32
It's not when it's hot, it can happen anytime (now everytime I turn it on). Blown the dust but it's the same

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Related Solutions

#4
December 11, 2018 at 15:34:08
Just noticed that the high pitch sound starts when is turning on but ends when the user is on screen (I don't have it with password, but is the screen when you have to put it). No problem after that apparently.

The noise is really loud, you can hear it from outside the house. Also the time it spends turning on is extended from what it usually takes


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#5
December 11, 2018 at 15:40:14
I can go through these logs & look for clues.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using this. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php

message edited by Johnw


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#6
December 11, 2018 at 16:48:58

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#7
December 11, 2018 at 17:18:19
Before I go through the logs.

Have you overclocked?


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#8
December 11, 2018 at 17:22:00
No, I didn't even knew what it was until you mention it

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#9
December 11, 2018 at 17:25:45
"No, I didn't even knew what it was until you mention it"
Ok, give me about 2 hours.

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#10
December 11, 2018 at 17:32:24
While I'm going through the logs, disable Avast & test. Windows Defender, which is what I use, will take over.

Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
If you need help to disable your protection programs see here.
http://www.techsupportforum.com/for...
http://www.bleepingcomputer.com/for...

message edited by Johnw


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#11
December 11, 2018 at 18:27:11
Run Lazesoft & then test.

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly.
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...
Lazesoft Recovery Suite Home Edition video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...
How to Burn a Lazesoft Recovery CD
http://www.lazesoft.com/burn-a-boot...


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#12
December 12, 2018 at 15:21:50
High pitched sound makes me think this could be a hardware fault. Could be worth cleaning RAM edge connectors with a pencil eraser if you know how to go about it.

Always pop back and let us know the outcome - thanks


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#13
December 13, 2018 at 07:24:37
I just had a high-pitched noise that started when I turned this
HP laptop on. Not very loud, but worrying. I assumed it was
either the hard drive or the fan. But it turned out the sound
was coming from the speaker(s). I had plugged a cordless
phone handset into the audio jack in an attempt to copy the
recorded messages from the phone's answering machine to
the computer. They don't seem to be compatible. It caused
the noise the next time I started the computer. It was pretty
easily solved by going into Control Panel/Sound/Properties,
uninstalling the device driver, and re-starting. The driver was
automatically re-installed upon restart.

Of course, this is unlikely to address your problem, but it
shows that the noise you hear could have some other cause.

-- Jeff, in Minneapolis


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