Norton Goback hidden HD - how to unhide it

Gigabyte / Nvdaacpi
October 7, 2010 at 03:53:41
Specs: XP Home, Intel 3.4GHz/2Gb
I have a hardrive that was used as a backup drive, mounted as a slave in an XP Home system. Due to some issues with an installation of Norton Goback that we didn't even realise was installed, the system became unstable & the 2nd drive disappeared. It can be seen in Disk management, but cannot assign a letter to it - the only option is to delete the volume. I've tried installing it in another system, but still get the same problem. I've managed to rescue the data using a Linux disk, but I was wondering how I can unhide this disk?

"I've always been mad, I know I've been mad, like the most of us..."


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#1
October 7, 2010 at 04:28:39
How is the drive listed in Disk Management? As basic, dynamic, raw, etc?

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#2
October 7, 2010 at 06:25:31
Basic, healthy.

"I've always been mad, I know I've been mad, like the most of us..."


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#3
October 7, 2010 at 07:19:23
Well I got the drive back by using a tool from Norton to remove the last bits of GoBack (why do they need to provide these tools in the first place!!, surely they should write in an proper uninstall utility when they produce the software).

Would still be interested to know how I would have gone about it manually or is it just that Norton thinks it must take over everything...??

"I've always been mad, I know I've been mad, like the most of us..."


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Related Solutions

#4
October 7, 2010 at 13:52:59
Go Back is not necessary when using WinXP or later. I suggest you uninstall Go Back. It creates all kinds of issues. Just enable system restore in WinXP and it can do the same thing.

You should also be making backups of your personal files at the very least.


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#5
October 7, 2010 at 14:12:39
Um, thanks for the comment, but if you read the post we weren't even aware that GoBack was installed on the system - I think it came with the computer as the manufacturer's way of having a restore method - it's an HP. It's only because it screwed up that we became aware of it. Backups were done on a regular basis, it's just that they were 3-4 days out of date - hence it wasn't the concern about getting the data back, we were just more interested in why/how the drive could be hidden & why Norton should even be allowed to supply software that works this way. Nothing appeared in add/remove programs, & it was only when I removed the second drive that the GoBack logo flashed up - that was the only clue, but that led us to the eventual culprit.

"I've always been mad, I know I've been mad, like the most of us..."


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#6
October 8, 2010 at 10:20:47
I wasn't being critical of your actions. Weather or not you were aware of Go Back's presence or not isn't the issue. Go Back conflicts with WinXP System Restore.

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