no sound on my studio 15 laptop.

Dell Studio 15 laptop computer (intel co...
January 18, 2011 at 07:41:52
Specs: Windows Vista
if I plug speakers in there is no sound. when I have no speakers plugged in there is no sound. it is not muted. I updated my driver from Dell. Is it my sound card? how do I know or find this information and update it?

See More: no sound on my studio 15 laptop.

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January 18, 2011 at 08:04:14
i remember that before it stopped working I had speakers plugged in to my laptop. I pulled them out and days later it wasn't working. is it possible that having the speakers plugged in then removing them did something?

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January 18, 2011 at 08:10:57
on start up make sure it is enabled in bios, if that does not work go to start> run > type dxdiag and look at the sound tab. write back if you need any more help.

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January 18, 2011 at 09:09:17
how do I know if it is enabled in bios? I checked on start up by going into F2 set up but didn't find what it is under? I also checked dxdiag and checked sound and it says there is no problem.

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Related Solutions

January 18, 2011 at 09:25:27
"Dell Studio 15 laptop"

That's not enough information. There are several Dell Studio 15 laptop models - 15xx.

Look for the label that's on the outside of the case - it probably has 15xx on it.
If it doesn't quote the Service tag number.

See Response 6 in this

starting at

" Make sure you don't have volumes set too low or muted, for things you want to hear or use.... "

If you have used the headphones jack a lot....

The headphones jack on laptops and netbooks has a mechanical switch inside of it. It's supposed to disable the sound from going to the speakers built into the laptop whenever you plug a plug (on a cord) into the headphones jack.
If you have plugged into the headphones jack a lot, it's common for that mechanical switch to malfunction. You could try plugging a plug into the headphones jack, wiggling it, then pulling it out, that may get one or both speakers working, but the only real solution is to replace the headphones jack - that's an item frequently replaced by laptop repair places.
OR - you could make do by plugging amplified speakers into the headphones jack.

However, if the right sounds "drivers" were installed the right way, and if the onboard sound is enabled in the bios (there is probably no setting for that in a laptop's bios), usually you DO have sound when you plug amplified speakers into the headphones jack. There are two jacks - one for headphones and one for a microphone - are you sure you're plugging into the right jack ?

The other usual reasons for the sound not working are the wrong sound "drivers" were installed, or the right sound "drivers" were installed the wrong way.

See response 3 in this:

We need your Dell Studio 15xx model number in order to point you to where the correct sounds drivers are on the Dell web site.

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January 18, 2011 at 09:36:31
PP33L is the model number. let me know if you need something else. the sound does not work even if I plug in speakers. I appreciate any help you can give me.

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January 18, 2011 at 09:52:31
I added more to response 5 after you made response 6.

Go here for how to find the Service tag "number":

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